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Hey all We are kicking off a webinar series to share best practices in 'bite sized chunks' to our beloved customers. The first one is on setting up abnormalities and events from dynamic baselines in TrueSight Operati... We have some user guides uploaded to Remedy and posted out for our staff to read. We found that users can give feedback and vote Yes or No for the resource. However, we are not able to find where are these fe... Will submit, email the contact and assignee and will save do the same thing or just save? We have users complaining that they don't receive email when creating a ticket. Just need to know if the features are t... I have over 600 notifications queued for sending , these were all created by mistake is there a way to delete all these from queuing to send? I am on Track-It! 11.4. Hi, We have 2 VMs for Footprints and the SQL database. We have the adequate specs shown below: Footprints Application Server Windows server 2016 RAM: 16GB Processor Intel Xeon CPU E5-2650 0 @2.00GHz (8 pro... I'm trying to extract report from BMC discovery compliance report utility on Windows, providing the correct tideway credentials, and server name /ip , but failed to add addm machine in the utility before I run license... Hi Experts, I'm unable to download installable from BMC EPD site. I have valid credentials to logon to EPD. Below is the error message when i click on installable to download. Error downloading ... Hello Experts, We have one requirement to include previous approver name in email notification. EG: We have three level of approval chain A1+A2+A3, our requirement is once A1 approves the email notific... We have recently taken over a Remedy (8.1.02) project, earlier managed by other vendor, and BMC support id is not provided by earlier vendor/customer. As per customer, we have to contact (by mail) the earlier vendor t... Hello, Could you provide me EULA document marked earlier than 07/07/2013. Our partner need this one. HI All, I am not able to access downloads and products and download tab in below tab: Licensed Products - BMC while my team mates with same support ID can access the same and can download the product f... I am looking for the January 2016 Product Change Notification where it was announced that BMC Atrium Discovery and Dependency Mapping was renamed to BMC Discovery. Thanks for the help. Hello There, It seems I cannot change my registered mail id in BMC Communities . I want to subscribe BMC Communities notifications on my personal mail id rather than the official one, without changing my profi... Hi! Couple months ago my company had to terminate our customer software support site, which i had access to download binaries for bladelogic agents for various OS platforms. I am in need for Solaris X86 ... No matter which community I'm in, logged in or not, the Search button does nothing when I click on it. It was working yesterday. Tried in IE, Firefox and Chrome. Is something broken or is it on my end? Unknown error Additional Information Frameworks.ErrorCode.001 -- The datasource doesn't contain a datamember with the "NAME" name. [System.Argument Exception] This is the er... I am attempting to add data values to an existing field in Remedy - field Reported Source. I am being told there is a bug with 8.1 and the method of how to do this. Right now, I would have to stop replicat... I logged into Communities today and then went to log into Support but SSO appears to be broken for me. I clicked Login on the main Support page and it went to the expected gray Okta loading screen but then presented a... Is there a way to input Knowledge as HTML as opposed to the Rich Text that is currently being used? Our documents tend to have a lot of images included and we are unable to copy and paste them in. So after pasting all... How to change email address in our profile?