• Case Survey

    Has anyone received a survey after a case has been closed?   I did one, expressed my disappointment and then ticked the please contact me, but no one has ever contacted me.   Wondering if this is just rela...
    Antony Wardle
    last modified by Antony Wardle
  • Domain wise(varied Services) Approvals

    How do I design a KM process to ensure I am able to set up Services wise Approval Configuration? Lets say we have multiple domains - We definitely cannot  have a single approver, approving the content just for s...
    Richa Dwivedi
    last modified by Richa Dwivedi
  • Need help in adding multiple BSA client in BSA console

    Hello All,   I got an environment where the RSCD agent comes along the base OS image(Solaris Clients). All I need is to add the hosts in BSA console which were recently build.   I got custom Properties as ...
  • Check out our kickoff TrueSight Operations best practices webinar!

    Hey all We are kicking off a webinar series to share best practices in 'bite sized chunks' to our beloved customers. The first one is on setting up abnormalities and events from dynamic baselines in TrueSight Operati...
    Seth Paskin
    created by Seth Paskin
  • Where are the feedback stored?

    We have some user guides uploaded to Remedy and posted out for our staff to read.   We found that users can give feedback and vote Yes or No for the resource. However, we are not able to find where are these fe...
    Ryan Yeung
    last modified by Ryan Yeung
  • Notification queued for sending

    I have over 600 notifications queued for sending , these were all created by mistake is there a way to delete all these from queuing to send? I am on Track-It! 11.4.
    Farai Makombe
    created by Farai Makombe
  • Footprints 12.1.08 Freezing on login and ticket creation

    Hi,   We have 2 VMs for Footprints and the SQL database. We have the adequate specs shown below: Footprints Application Server Windows server 2016 RAM: 16GB Processor Intel Xeon CPU E5-2650 0 @2.00GHz (8 pro...
  • Failing to add bmc discovery in compliance tool

    I'm trying to extract report from BMC discovery compliance report utility on Windows, providing the correct tideway credentials, and server name /ip , but failed to add addm machine in the utility before I run license...
    Muhammad Faisal Syed
    last modified by Muhammad Faisal Syed
  • Getting error while downloading installable from BMC EPD

    Hi Experts,   I'm unable to download installable from BMC EPD site. I have valid credentials to logon to EPD.   Below is the error message when i click on installable to download.   Error downloading ...
    Amol Kotwal
    last modified by Amol Kotwal
  • Email Notification

    Hello Experts,   We have one requirement to include previous approver name in email notification.   EG: We have three level of approval chain A1+A2+A3, our requirement is once A1 approves the email notific...
    Santhana Krishnan
    last modified by Santhana Krishnan
  • Remedy Support Contract ID

    We have recently taken over a Remedy (8.1.02) project, earlier managed by other vendor, and BMC support id is not provided by earlier vendor/customer. As per customer, we have to contact (by mail) the earlier vendor t...
    Viknesh PS
    last modified by Viknesh PS
  • EULA 2013 request

    Hello,   Could you provide me EULA document marked earlier than 07/07/2013. Our partner need this one.
    Alexander Osipov
    last modified by Alexander Osipov
  • Not able to access Licensed products while my team mates can access with the same support ID

    HI All,   I am not able to access downloads and products and download tab in below tab:   Licensed Products - BMC while my team mates with same support ID can access the same and can download the product f...
    Urvashi Mehandiratta
    last modified by Urvashi Mehandiratta
  • Does someone have the January 2016 Product Change Notification?

    I am looking for the January 2016 Product Change Notification where it was announced that BMC Atrium Discovery and Dependency Mapping was renamed to BMC Discovery. Thanks for the help.
    Raphael Chauvel
    last modified by Raphael Chauvel
  • Change my mail id

    Hello There,   It seems I cannot change my registered mail id in BMC Communities . I want to subscribe BMC Communities notifications on my personal mail id rather than the official one, without changing my profi...
    Santhosh Kurimilla
    last modified by Santhosh Kurimilla
  • Access to Bladelogic 8.1 or 8.2 RSC/RSCD binaries downloads | No support contract:-(

    Hi!   Couple months ago my company had to terminate our customer software support site, which i had access to download binaries for bladelogic agents for various OS platforms.  I am in need for Solaris X86 ...
    Jason Culver
    last modified by Jason Culver
  • BMC Community Search button broken?

    No matter which community I'm in, logged in or not, the Search button does nothing when I click on it. It was working yesterday. Tried in IE, Firefox and Chrome. Is something broken or is it on my end?  
    Yanick Girouard
    last modified by Yanick Girouard
  • Error trying to log onto Track it!

    Unknown error   Additional Information Frameworks.ErrorCode.001     -- The datasource doesn't contain a datamember with the "NAME" name.  [System.Argument  Exception]   This is the er...
    Brad Douglass
    created by Brad Douglass
  • Adding data values to a field menu in remedy 8.1.2

    I am attempting to add data values to an existing field in Remedy - field Reported Source.  I am being told there is a bug with 8.1 and the method of how to do this.  Right now, I would have to stop replicat...
  • Is  SSO for Support broken for anyone else? 2016-09-29

    I logged into Communities today and then went to log into Support but SSO appears to be broken for me. I clicked Login on the main Support page and it went to the expected gray Okta loading screen but then presented a...
    Rick Westbrock
    last modified by Rick Westbrock