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Can BMC add BMC Communities as a datasource for the KB search on the support site? cc: Matt Reinfeldt
Currently the only way to find out if a hotfix exists is to comb through all of the product documentation, open a ticket with BMC, or to create a discussion in the communities and hope that someone sees it and will po...
Provide the ability to bookmark a KB article and tag it the way we can in the Commuities section. Quite often I will read an article and it isn't exactly what I am looking for, but it is something I want to go b...
When searching on the BMC Support Knowledge base, it returns just one page of search results When searching for generic symptoms that may be encountered many different ways, this is not enough results even after...
- score80On Roadmap
I am posting this on behalf of Lori Brown. There has been some conversation in Open BMC Support Ticket from Communities Post? where she asked: "Is there a way to to open a Support Ticket directly from a ...
Need Message Digest (MD)5 hash or the Secure Hash Algorithm (SHA)N checksum for downloads.. we are being required to have checksums to validate all installation files...
With more functionality and resources moving to the BMC web site it would be helpful to allow additional people from an organization access to certain sections. The main need I see right now is docs.bmc.com....
When a end user replies/submits a case via email and adds some attachments, those attachments are not visible in its Case Management Portal. In the Case Maangement Portal only attachment added using the web interface ...
- score50On Roadmap
There have been times when we have gone through a few Account Managers in a relatively short period of time. We usually find out about the change when trying to contact the former AM are frustrated because we are not ...
When you create a defect with BMC for Smart IT, you get a DRIT-##### defect number. Currently, there is no way to see the status of your defect for Smart IT. If you submit a defect for Remedy, then you get an SW...
Hello everyone, as a partner from BMC, we are often escalating tickets from our customers to the BMC support. As for this, we have to choose our Support profile and the Customers Support Number. Howeve...
Logging this idea based on suggestion from Laurent Matheo in the discussion Re: How can we make the ARSystem knowledge base better? that some useful knowledge articles are internal simply because they were corner case...
The current knowledge base behavior is that after the initial natural language query is run, the results can be restricted by product to narrow the results. Creating an idea based on suggestion by Laurent Matheo...
Some of our Smart IT Users would like to add multiple Content sections in the Ticket console in Smart IT as can be done in the Legacy ITSM Consoles (see image): this would provide different views of tickets without us...
Knowledge base results are sorted by degree of match to the query, but sorting results by popularity instead of or in addition to percent match. For example, articles which are frequently viewed could be i...
Hello BMC Support, kindly please can you consider following scenario: 1. User opens BMC Support 2. User selects Case Mangement 3. Show Defects: All Cases 4. Related to: All Cases 5. Search by "Ca...
This is a continuation of Allow different level of access to BMC web sites linked to Support ID. The other aspects of that Idea have been implemented except an enhanced permissions model to EPD. The Idea is to...
When a knowledge article is displayed, there is an option to enter text in the "How can we improve this knowledge article?" but this data is not displayed externally. It is only acted upon by the knowledge revie...
it would be good to only get results (eg docs links) for product verisons used in the search or at least be able to see for which version the links are
Is there a way to input Knowledge as HTML (not as a link), as opposed to the Rich Text that is currently being used? Our documents tend to have a lot of images included and we are unable to copy and paste them in. So ...