• Add BMC Communities as a Data Source for the Support KB Search

    score310
    Delivered
    62 votes
    Can BMC add BMC Communities as a datasource for the KB search on the support site?   cc: Matt Reinfeldt
    Christopher Grassi
    last modified by Christopher Grassi
  • Provide a place to download hotfixes

    score270
    Active
    58 votes
    Currently the only way to find out if a hotfix exists is to comb through all of the product documentation, open a ticket with BMC, or to create a discussion in the communities and hope that someone sees it and will po...
    Josh Taylor
    last modified by Josh Taylor
  • In the BMC Knowledgebase - give us the ability to bookmark a KB Article

    score145
    Delivered
    29 votes
    Provide the ability to bookmark a KB article and tag it the way we can in the Commuities section.  Quite often I will read an article and it isn't exactly what I am looking for, but it is something I want to go b...
    Claire Sanford
    last modified by Claire Sanford
  • Have Support knowledge base return more than one page of results

    score85
    Delivered
    17 votes
    When searching on the BMC Support Knowledge base, it returns just one page of search results  When searching for generic symptoms that may be encountered many different ways, this is not enough results even after...
    Jesse Richardson
    last modified by Jesse Richardson
  • Ability for OP to create Support Issue from BMC Communities Discussion

    score80
    On Roadmap
    18 votes
    I am posting this on behalf of Lori Brown.  There has been some conversation in Open BMC Support Ticket from Communities Post? where she asked:   "Is there a way to to open a Support Ticket directly from a ...
    Jason Miller
    last modified by Jason Miller
  • Allow different level of access to BMC web sites linked to Support ID

    score60
    Delivered
    12 votes
    With more functionality and resources moving to the BMC web site it would be helpful to allow additional people from an organization access to certain sections.   The main need I see right now is docs.bmc.com.&#...
    Jason Miller
    last modified by Jason Miller
  • checksum for downloads

    score55
    Active
    11 votes
    Need Message Digest (MD)5 hash or the Secure Hash Algorithm (SHA)N checksum for downloads.. we are being required to have checksums to validate all installation files...
    John Palmer
    last modified by John Palmer
  • Visibility on attachments added via email

    score55
    Active
    11 votes
    When a end user replies/submits a case via email and adds some attachments, those attachments are not visible in its Case Management Portal. In the Case Maangement Portal only attachment added using the web interface ...
    Alessandro Ghezzi
    last modified by Alessandro Ghezzi
  • Add current Account Manager and contact information to Support Central

    score50
    On Roadmap
    10 votes
    There have been times when we have gone through a few Account Managers in a relatively short period of time. We usually find out about the change when trying to contact the former AM are frustrated because we are not ...
    Jason Miller
    last modified by Jason Miller
  • Smart IT defects

    score40
    Active
    8 votes
    When you create a defect with BMC for Smart IT, you get a DRIT-##### defect number. Currently, there is no way to see the status of your defect for Smart IT.  If you submit a defect for Remedy, then you get an SW...
    Greg Donalson
    last modified by Greg Donalson
  • Improve Customer choice

    score40
    Active
    8 votes
    Hello everyone,   as a partner from BMC, we are often escalating tickets from our customers to the BMC support. As for this, we have to choose our Support profile and the Customers Support Number.   Howeve...
    Marcel Cremer
    last modified by Marcel Cremer
  • Ability to view internal or unapproved knowledge articles

    score35
    Active
    7 votes
    Logging this idea based on suggestion from Laurent Matheo in the discussion Re: How can we make the ARSystem knowledge base better? that some useful knowledge articles are internal simply because they were corner case...
    Jesse Richardson
    last modified by Jesse Richardson
  • Ability to restrict initial knowledge base search results based on product family or content type

    score35
    Active
    7 votes
    The current knowledge base behavior is that after the initial natural language query is run, the results can be restricted by product to narrow the results.  Creating an idea based on suggestion by Laurent Matheo...
    Jesse Richardson
    last modified by Jesse Richardson
  • Highlight popular knowledge base articles in search results

    score20
    Delivered
    4 votes
    Knowledge base results are sorted by degree of match to the query, but sorting results by popularity instead of or in addition to percent match.   For example, articles which are frequently viewed could be i...
    Jesse Richardson
    last modified by Jesse Richardson
  • Ability to display multiple tabs in Smart IT Ticket Console like in ITSM consoles

    score20
    Active
    4 votes
    Some of our Smart IT Users would like to add multiple Content sections in the Ticket console in Smart IT as can be done in the Legacy ITSM Consoles (see image): this would provide different views of tickets without us...
    Matt Tipton
    last modified by Matt Tipton
  • "Date Range" can be only 90 days in BMC Support

    score15
    Active
    3 votes
    Hello BMC Support,   kindly please can you consider following scenario:   1. User opens BMC Support 2. User selects Case Mangement 3. Show Defects: All Cases 4. Related to: All Cases 5. Search by "Ca...
    Mariusz Jaroszek
    last modified by Mariusz Jaroszek
  • Allow different level of access to EPD by Support ID

    score15
    Active
    5 votes
    This is a continuation of Allow different level of access to BMC web sites linked to Support ID. The other aspects of that Idea have been implemented except an enhanced permissions model to EPD.   The Idea is to...
    Jason Miller
    last modified by Jason Miller
  • Expose comments about knowledge articles

    score15
    Active
    3 votes
    When a knowledge article is displayed, there is an option to enter text in the "How can we improve this knowledge article?" but this data is not displayed externally.  It is only acted upon by the knowledge revie...
    Jesse Richardson
    last modified by Jesse Richardson
  • only display results for product versions searched for

    score15
    Active
    3 votes
    it would be good to only get results (eg docs links) for product verisons used in the search or at least be able to see for which version the links are
    Roland Pocek
    last modified by Roland Pocek
  • Let us create Ideas for the Control-M Space

    score10
    Active
    2 votes
    Today it's not possible and I see a lot of chances to improve Control-M.   Or is it just me, doing something wrong?
    Marco Bellusci
    last modified by Marco Bellusci