• Expose comments about knowledge articles

    score15
    Delivered
    3 votes
    When a knowledge article is displayed, there is an option to enter text in the "How can we improve this knowledge article?" but this data is not displayed externally.  It is only acted upon by the knowledge revie...
    Jesse Richardson
    last modified by Jesse Richardson
  • Ability to restrict initial knowledge base search results based on product family or content type

    score35
    Active
    7 votes
    The current knowledge base behavior is that after the initial natural language query is run, the results can be restricted by product to narrow the results.  Creating an idea based on suggestion by Laurent Matheo...
    Jesse Richardson
    last modified by Jesse Richardson
  • Highlight popular knowledge base articles in search results

    score20
    Delivered
    4 votes
    Knowledge base results are sorted by degree of match to the query, but sorting results by popularity instead of or in addition to percent match.   For example, articles which are frequently viewed could be i...
    Jesse Richardson
    last modified by Jesse Richardson
  • Have Support knowledge base return more than one page of results

    score85
    Delivered
    17 votes
    When searching on the BMC Support Knowledge base, it returns just one page of search results  When searching for generic symptoms that may be encountered many different ways, this is not enough results even after...
    Jesse Richardson
    last modified by Jesse Richardson
  • Allow different level of access to BMC web sites linked to Support ID

    score60
    Delivered
    12 votes
    With more functionality and resources moving to the BMC web site it would be helpful to allow additional people from an organization access to certain sections.   The main need I see right now is docs.bmc.com.&#...
    Jason Miller
    last modified by Jason Miller
  • In the BMC Knowledgebase - give us the ability to bookmark a KB Article

    score145
    Delivered
    29 votes
    Provide the ability to bookmark a KB article and tag it the way we can in the Commuities section.  Quite often I will read an article and it isn't exactly what I am looking for, but it is something I want to go b...
    Claire Sanford
    last modified by Claire Sanford
  • Add BMC Communities as a Data Source for the Support KB Search

    score310
    Delivered
    62 votes
    Can BMC add BMC Communities as a datasource for the KB search on the support site?   cc: Matt Reinfeldt
    Christopher Grassi
    last modified by Christopher Grassi
  • Add current Account Manager and contact information to Support Central

    score50
    On Roadmap
    10 votes
    There have been times when we have gone through a few Account Managers in a relatively short period of time. We usually find out about the change when trying to contact the former AM are frustrated because we are not ...
    Jason Miller
    last modified by Jason Miller