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When a knowledge article is displayed, there is an option to enter text in the "How can we improve this knowledge article?" but this data is not displayed externally. It is only acted upon by the knowledge revie...
The current knowledge base behavior is that after the initial natural language query is run, the results can be restricted by product to narrow the results. Creating an idea based on suggestion by Laurent Matheo...
Knowledge base results are sorted by degree of match to the query, but sorting results by popularity instead of or in addition to percent match. For example, articles which are frequently viewed could be i...
When searching on the BMC Support Knowledge base, it returns just one page of search results When searching for generic symptoms that may be encountered many different ways, this is not enough results even after...
With more functionality and resources moving to the BMC web site it would be helpful to allow additional people from an organization access to certain sections. The main need I see right now is docs.bmc.com....
Provide the ability to bookmark a KB article and tag it the way we can in the Commuities section. Quite often I will read an article and it isn't exactly what I am looking for, but it is something I want to go b...
Can BMC add BMC Communities as a datasource for the KB search on the support site? cc: Matt Reinfeldt
- score50On Roadmap
There have been times when we have gone through a few Account Managers in a relatively short period of time. We usually find out about the change when trying to contact the former AM are frustrated because we are not ...