• Community Test Cases (All Applications)

    score10
    Active
    2 votes
    Hi All   I would like to start the process with BMC to see if we can get "Community Test Cases" compiled for all Remedy applications.  The idea is then to get all on the community to buy in and to validate ...
    Francois Seegers
    last modified by Francois Seegers
  • CMF interface to ZOSMF sysplex wide performance data, GPMSERVE equivalent

    score15
    Active
    3 votes
    CMF needs to be able to interface with ZOSMF to display sysplex wide performance data, similar to the RMF GPMSERVE Distributed Data Server.  This would be in addition to the already developed LINK TO MVE as expla...
    mark lee
    last modified by mark lee
  • Self Service portal add in for Teams

    score10
    Active
    2 votes
    Hi, It would be really useful to provide an add in for Microsoft Teams that enabled people to see their view of the Self Service Portal and click through into the portal to manage and raise incidents.   I think...
    Roger Farrow
    last modified by Roger Farrow
  • Provide Export KB Articles to PDF or Printer-friendly view

    score10
    Active
    2 votes
    Differently from the BMC Documentations, a knowledge article cannot be exported in any format and it cannot be printed (phisically or using a PDF printer) because it is badly formatted by all browsers printing functio...
    Alessandro Ghezzi
    last modified by Alessandro Ghezzi
  • Smart IT defects

    score50
    Active
    10 votes
    When you create a defect with BMC for Smart IT, you get a DRIT-##### defect number. Currently, there is no way to see the status of your defect for Smart IT.  If you submit a defect for Remedy, then you get an SW...
    Greg Donalson
    last modified by Greg Donalson
  • Knowledge Articles in HTML

    score10
    Active
    2 votes
    Is there a way to input Knowledge as HTML (not as a link), as opposed to the Rich Text that is currently being used? Our documents tend to have a lot of images included and we are unable to copy and paste them in. So ...
    Shanquetta Pelzer
    last modified by Shanquetta Pelzer
  • "Date Range" can be only 90 days in BMC Support

    score15
    Active
    3 votes
    Hello BMC Support,   kindly please can you consider following scenario:   1. User opens BMC Support 2. User selects Case Mangement 3. Show Defects: All Cases 4. Related to: All Cases 5. Search by "Ca...
    Mariusz Jaroszek
    last modified by Mariusz Jaroszek
  • Visibility on attachments added via email

    score55
    Active
    11 votes
    When a end user replies/submits a case via email and adds some attachments, those attachments are not visible in its Case Management Portal. In the Case Maangement Portal only attachment added using the web interface ...
    Alessandro Ghezzi
    last modified by Alessandro Ghezzi
  • Ideas you create should be automatically voted by you

    score5
    Duplicate
    1 vote
    When you create an Idea on Communities, the Idea should automatically be voted on by you. Why would you create an Idea if you didn't want it? The fact that you can vote for them, but it's not automatic, seems very s...
    Simon Lansbury
    last modified by Simon Lansbury
  • Improve Customer choice

    score40
    Active
    8 votes
    Hello everyone,   as a partner from BMC, we are often escalating tickets from our customers to the BMC support. As for this, we have to choose our Support profile and the Customers Support Number.   Howeve...
    Marcel Cremer
    last modified by Marcel Cremer
  • Allow different level of access to EPD by Support ID

    score15
    Active
    5 votes
    This is a continuation of Allow different level of access to BMC web sites linked to Support ID. The other aspects of that Idea have been implemented except an enhanced permissions model to EPD.   The Idea is to...
    Jason Miller
    last modified by Jason Miller
  • Let us choose or change the default filter for open issues

    score10
    Active
    2 votes
    Hi,   When we are not supported by BMC directly but by a BMC partner, we can't create issues directly on BMC Support. Our partner can create issues and attach it to our support Contact ID.   In that case, ...
    Vincent Riedweg
    last modified by Vincent Riedweg
  • We have a governance request asking not to default Investigating driver on manually created Problem records so users make a conscious choice for the Investigation driver field.Do we know if these are on the roadmap?

    score0
    Active
    0 votes
      We have a governance request asking no to default Investigating driver on manually created Problem records so users make a conscious choice for the Investigation driver field.   Do we know if these are ...
    Syed Qadri
    last modified by Syed Qadri
  • checksum for downloads

    score60
    Delivered
    12 votes
    Need Message Digest (MD)5 hash or the Secure Hash Algorithm (SHA)N checksum for downloads.. we are being required to have checksums to validate all installation files...
    John Palmer
    last modified by John Palmer
  • Ability for OP to create Support Issue from BMC Communities Discussion

    score85
    On Roadmap
    19 votes
    I am posting this on behalf of Lori Brown.  There has been some conversation in Open BMC Support Ticket from Communities Post? where she asked:   "Is there a way to to open a Support Ticket directly from a ...
    Jason Miller
    last modified by Jason Miller
  • scroll on EPD component view

    score10
    Active
    2 votes
    the new component view on epd site is quite nice but there would be a need to be able to scroll through the products and not having pages which makes navigation bad
    Roland Pocek
    last modified by Roland Pocek
  • Provide a place to download hotfixes

    score350
    Active
    74 votes
    Currently the only way to find out if a hotfix exists is to comb through all of the product documentation, open a ticket with BMC, or to create a discussion in the communities and hope that someone sees it and will po...
    Josh Taylor
    last modified by Josh Taylor
  • only display results for product versions searched for

    score15
    Active
    3 votes
    it would be good to only get results (eg docs links) for product verisons used in the search or at least be able to see for which version the links are
    Roland Pocek
    last modified by Roland Pocek
  • search KB articles by date/timespan

    score10
    Delivered
    2 votes
    it would be a nice to have idea to be able to search only for recent articles for a product or problem
    Roland Pocek
    last modified by Roland Pocek
  • Ability to view internal or unapproved knowledge articles

    score35
    Active
    7 votes
    Logging this idea based on suggestion from Laurent Matheo in the discussion Re: How can we make the ARSystem knowledge base better? that some useful knowledge articles are internal simply because they were corner case...
    Jesse Richardson
    last modified by Jesse Richardson