• Expanded Knowledge Availability

    As part of BMC’s continued focus on improving the online experience, we are excited to announce the availability of knowledge articles in both web searches (Google, etc.) and on BMC Communities.   ...
    Jesse Richardson
    last modified by Jesse Richardson
  • Enhancements to Search BMC Support

    As part of our ongoing dedication to improving your BMC online customer experience, several enhancements to the Search BMC Support feature and content on Support Central have been implemented recently, including: ...
    Jesse Richardson
    last modified by Jesse Richardson
  • Help Us Improve Online Case Management

    I’d like to take a few minutes and catch you up on Case Management using Support Central, and ask for your feedback on some upcoming proposed updates as well as identify any new areas that you feel could help im...
    Dick Chapman
    created by Dick Chapman
  • LUCU 3.6.00 HOTFIX

    Dear Customer,              We recently encountered a defect in our latest release of License Utility 3.6.00. Issue is when user configures ADDM11.1 running on H...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • How to find Support knowledge articles when the old link fails

    Last year we significantly upgraded the knowledge base functionality available from BMC Support Central. The new system is faster, more flexible in search options, and includes content from BMC Communities. As a resul...
    Jesse Richardson
    created by Jesse Richardson
  • Quarterly Product Change Notification Jan 2017

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Supriya Suryawanshi
    last modified by Supriya Suryawanshi
  • License Usage Collection Utility (LUCU) 3.5.00 GO-LIVE

    Great News Sharing!! License Usage Collection Utility 3.5.00 went GA as planned with all release content listed below. Thank you all for your support.    Support available on German OS and system locale S...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • Solution and Product Availability and Compatibility (SPAC) new release

    After my first blog on spreading awareness on BMC product compatibility i.e. SPAC application, i am happy to share - we recently had Internal and External SPAC application release on 6th Feb with below release content...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • Search BMC Support Expands to Include Video Content

    As part of BMC’s continued focus on improving the online support experience we are excited to announce easier access to some of the best content we have available – Self Help Videos. We have been listening...
    Jesse Richardson
    last modified by Jesse Richardson
  • New License Usage Collection Utility (LUCU) release on 13th Jan

    Please find below features that will be released for the License Usage Collection Utility (LUCU) on Friday, January 13th Support available on German OS and Local Support on Windows 10 Two new products added Relea...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • Free December Webinars

    The BMC Customer Support team is excited to announce the next set of "Connect With" Webinars. We are offering two new Webinars in the month of December.   Webinar #1 - Remedy The first Webinar covers Remedy 9...
    John Stalnaker
    created by John Stalnaker
  • Following-up your online survey feedback

    Many of you provide us very useful feedback in our various surveys about the online experience that BMC offers. That can be done through this floating icon that is shown on the right-hand side of many of our webpages:...
    Miles Escow
    created by Miles Escow
  • Quarterly Product Change Notification October 2016

    To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.   The consolidation of information into one notification quarterly allow...
    Supriya Suryawanshi
    last modified by Supriya Suryawanshi
  • Support Central Updates

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    John Stalnaker
    last modified by John Stalnaker
  • Trending in Support Blogs

    Some product communities have blog posts with the title "Trending in Support" - who creates these and what is the target audience?   BMC Customer Support speaks each day with many IT professionals planning, impl...
    Jesse Richardson
    last modified by Jesse Richardson
  • BMC Product Compatibility

    What is SPAC? SPAC is the single source for all BMC Product Availability and Compatibility information, presented in a structured manner. SPAC is easily accessible, through our Electronic Product Distribution (EPD) an...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • Connect With Webinars

    BMC Customer Support delivers a series of free webinars on using select product features and best practices. Details on upcoming webinars and recordings of past webinars can be found in Communities. To make locating...
    John Stalnaker
    last modified by John Stalnaker
  • Be Prepared With Proactive Notifications

    VIRUS ATTACKS, URGENT SOFTWARE PATCHES, OUTAGES, and more… Are you prepared to protect your BMC business solutions?   Proactive Notifications provide advance warning for critical situations and allow y...
    John Stalnaker
    last modified by John Stalnaker
  • Connect with Webinars

    BMC Customer Support delivers a series of monthly webinars on using select product features and best practices. Details on upcoming webinars and recordings of past webinars can be find in the links below. /content?fi...
    Jesse Richardson
    last modified by Jesse Richardson
  • Changes to Search BMC Support Search Behavior

    A few changes have been made recently to Search BMC Support to improve search results.     All special  Query syntax operators were disabled – so search terms are now searched as simple ...
    Jesse Richardson
    last modified by Jesse Richardson