• New License Usage Collection Utility (LUCU) release on 13th Jan

    Please find below features that will be released for the License Usage Collection Utility (LUCU) on Friday, January 13th Support available on German OS and Local Support on Windows 10 Two new products added Relea...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • Free December Webinars

    The BMC Customer Support team is excited to announce the next set of "Connect With" Webinars. We are offering two new Webinars in the month of December.   Webinar #1 - Remedy The first Webinar covers Remedy 9...
    John Stalnaker
    created by John Stalnaker
  • Following-up your online survey feedback

    Many of you provide us very useful feedback in our various surveys about the online experience that BMC offers. That can be done through this floating icon that is shown on the right-hand side of many of our webpages:...
    Miles Escow
    created by Miles Escow
  • Quarterly Product Change Notification October 2016

    To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.   The consolidation of information into one notification quarterly allow...
    Supriya Suryawanshi
    last modified by Supriya Suryawanshi
  • Support Central Updates

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    John Stalnaker
    last modified by John Stalnaker
  • Trending in Support Blogs

    Some product communities have blog posts with the title "Trending in Support" - who creates these and what is the target audience?   BMC Customer Support speaks each day with many IT professionals planning, impl...
    Jesse Richardson
    last modified by Jesse Richardson
  • BMC Product Compatibility

    What is SPAC? SPAC is the single source for all BMC Product Availability and Compatibility information, presented in a structured manner. SPAC is easily accessible, through our Electronic Product Distribution (EPD) an...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • Connect With Webinars

    BMC Customer Support delivers a series of free webinars on using select product features and best practices. Details on upcoming webinars and recordings of past webinars can be found in Communities. To make locating...
    John Stalnaker
    last modified by John Stalnaker
  • Be Prepared With Proactive Notifications

    VIRUS ATTACKS, URGENT SOFTWARE PATCHES, OUTAGES, and more… Are you prepared to protect your BMC business solutions?   Proactive Notifications provide advance warning for critical situations and allow y...
    John Stalnaker
    last modified by John Stalnaker
  • Connect with Webinars

    BMC Customer Support delivers a series of monthly webinars on using select product features and best practices. Details on upcoming webinars and recordings of past webinars can be find in the links below. /content?fi...
    Jesse Richardson
    last modified by Jesse Richardson
  • Changes to Search BMC Support Search Behavior

    A few changes have been made recently to Search BMC Support to improve search results.     All special  Query syntax operators were disabled – so search terms are now searched as simple ...
    Jesse Richardson
    last modified by Jesse Richardson
  • Improvements from your BMC customer survey feedback

    This past spring, many of you participated in our BMC Customer Survey, which we run twice per year to gather feedback on BMC and how we can improve. We wanted to provide you with some highlights and improvements made ...
    Miles Escow
    last modified by Miles Escow
  • Support Central Updates: Support News Feed, Feedback Button, and Search Box

    In our efforts to continue evolving Support Central based on your feedback, we have improved three features on the Support Central web site. The three improvements are: Support News Information Ticker Feedback Mecha...
    John Stalnaker
    last modified by John Stalnaker
  • Quarterly Product Change Notification July 2016

    To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification. The consolidation of information into one notification quarterly allows the cu...
    Stephen Watts
    last modified by Stephen Watts
  • 2016 Business Continuity Test

    To ensure our ability to continuously support our customers, BMC conducts annual Business Continuity tests on all our corporate systems. Our 2016 test will be conducted between August 19th and August 27th. On Friday, ...
    Stephen Watts
    last modified by Stephen Watts
  • P&A End of Life Announcement August 2016

    BMC Software is pleased to announce a centralized website to communicate end of life plans for products within our Performance and Availability solutions portfolio. Click the link below to read the letter that was sen...
    Stephen Watts
    last modified by Stephen Watts
  • 5/31/2016 - End of Life for Sentry Software Adapters for BMC Atrium Orchestrator

    See Product End of Life Notification (pdf)
    Stephen Watts
    last modified by Stephen Watts
  • 5/27/2016 - End of Life for BMC Middleware Automation products

    See Product End of Life Notification (pdf)
    Stephen Watts
    last modified by Stephen Watts
  • 4/27/2016 - Quarterly Product Change Notification April-2016

    To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification. The consolidation of information into one notification quarterly allows the cu...
    Stephen Watts
    last modified by Stephen Watts
  • 4/19/2016 - BMC Remedy Single Sign-On (RSSO) SP Certificate Expires April 21, 2016

    The BMC Remedy Single Sign-On Service Provider (SP) certificate shipped with the product, which is used to sign SAML requests, will expire on April 21, 2016. If you are using the out-of-the-box certificate to sign SAM...
    Stephen Watts
    last modified by Stephen Watts