• Free Remedy Webinar - Smart Reporting Deep Dive

    The Remedy Support team is happy to announce another special "Connect With Remedy" Webinar. In this live session, we will be discussing Smart Reporting on Wednesday, August 23, 2017, at 10:00 a.m. Central Time. ...
    John Stalnaker
    created by John Stalnaker
  • Real-Time Solutions with Case Creation

    As part of BMC’s continued focus on improving the online experience, we have improved the Create Case feature to better display Possible Solutions as you enter details for the case. The list of possible soluti...
    Jesse Richardson
    created by Jesse Richardson
  • Find the optimal training and certification - graphical learning paths now available

    A large education offer like BMC´s training and certification program with more than 200 courses and certifications can sometimes look confusing. You might ask yourself, which courses and certifications you nee...
    John Stalnaker
    created by John Stalnaker
  • Become a BMC Certified Expert

    BMC Education has created a new level of certification, the Certified Expert. The BMC Certified Expert level builds upon the Certified Professional credential enabling experienced customers, partners, and employees to...
    John Stalnaker
    last modified by John Stalnaker
  • 2017 Business Continuity Test

    To ensure our ability to continuously support our customers, BMC conducts annual Business Continuity tests on all our corporate systems. Our 2017 test will be conducted between August 18th and August 26th.   On...
    Amruta Khedikar
    created by Amruta Khedikar
  • BMC License Usage Collection Utility 4.0 Released

    Check out our new version of License Utility!!   Supporting license reporting for one of the most demanded product - TrueSight Ops. Management (TSOM). Added latest version support for Eight existing product w...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • License Utility 3.6 Released Today

    Please watch out new version of License Utility release today with below features:   New support for BMC products     MyIT – 3.1 to 3.3 Product enhancements     German ...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • Preview of new Product Information pages

    Based on customer feedback, we have been working on a new way to bring together the most relevant product information for any given BMC product into a single location.   We are now at the point in development wh...
    Miles Escow
    last modified by Miles Escow
  • Quarterly Product Change Notification April 2017

    To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.   The consolidation of information into one notification quarterly allow...
    Pradnya Himane
    last modified by Pradnya Himane
  • Expanded Knowledge Availability

    As part of BMC’s continued focus on improving the online experience, we are excited to announce the availability of knowledge articles in both web searches (Google, etc.) and on BMC Communities.   ...
    Jesse Richardson
    last modified by Jesse Richardson
  • Enhancements to Search BMC Support

    As part of our ongoing dedication to improving your BMC online customer experience, several enhancements to the Search BMC Support feature and content on Support Central have been implemented recently, including: ...
    Jesse Richardson
    last modified by Jesse Richardson
  • Help Us Improve Online Case Management

    I’d like to take a few minutes and catch you up on Case Management using Support Central, and ask for your feedback on some upcoming proposed updates as well as identify any new areas that you feel could help im...
    Dick Chapman
    created by Dick Chapman
  • LUCU 3.6.00 HOTFIX

    Dear Customer,              We recently encountered a defect in our latest release of License Utility 3.6.00. Issue is when user configures ADDM11.1 running on H...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • How to find Support knowledge articles when the old link fails

    Last year we significantly upgraded the knowledge base functionality available from BMC Support Central. The new system is faster, more flexible in search options, and includes content from BMC Communities. As a resul...
    Jesse Richardson
    created by Jesse Richardson
  • Quarterly Product Change Notification Jan 2017

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Supriya Suryawanshi
    last modified by Supriya Suryawanshi
  • Free Webinar - Remedy 9 Upgrades

    The Customer Support team is happy to announce a special "Connect With Remedy" Webinar. We will be presenting a Live Q&A Session on Remedy 9 Upgrades on Wednesday, March 8, 2017, at 10:00 a.m. Central Time.  ...
    John Stalnaker
    created by John Stalnaker
  • License Usage Collection Utility (LUCU) 3.5.00 GO-LIVE

    Great News Sharing!! License Usage Collection Utility 3.5.00 went GA as planned with all release content listed below. Thank you all for your support.    Support available on German OS and system locale S...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • Solution and Product Availability and Compatibility (SPAC) new release

    After my first blog on spreading awareness on BMC product compatibility i.e. SPAC application, i am happy to share - we recently had Internal and External SPAC application release on 6th Feb with below release content...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • Search BMC Support Expands to Include Video Content

    As part of BMC’s continued focus on improving the online support experience we are excited to announce easier access to some of the best content we have available – Self Help Videos. We have been listening...
    Jesse Richardson
    last modified by Jesse Richardson
  • New License Usage Collection Utility (LUCU) release on 13th Jan

    Please find below features that will be released for the License Usage Collection Utility (LUCU) on Friday, January 13th Support available on German OS and Local Support on Windows 10 Two new products added Relea...
    Gomati Mahabal
    last modified by Gomati Mahabal