• BMC is announcing support for the IBM SMP/E RECEIVE ORDER command to deliver product maintenance and updates

    Now our customers can fully automate the acquisition of PTF maintenance for their BMC products and solutions by using the industry-standard SMP/E RECEIVE ORDER command. Support is provided for all receive order conte...
    John Stalnaker
    last modified by John Stalnaker
  • Quarterly Product Change Notification October 2019

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Kavita Mhaske
    created by Kavita Mhaske
  • BMC Welcomes More Than 500 Customers to its Education Subscription Service

    It has been less than a year since BMC launched Education Subscriptions and we just welcomed our 200th Ultimate Subscription customer – that makes almost 600 Subscription customers overall. Education Subscripti...
    John Stalnaker
    last modified by John Stalnaker
  • Quarterly Product Change Notification July 2019

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Kavita Mhaske
    created by Kavita Mhaske
  • New Secure File Transfer (SFT) service for Customer Support

    With increasing demands for robust cybersecurity solutions that comply with industry best practices, BMC has implemented a new Secure File Transfer (SFT) service for sharing large files with us. Our new SFT service ...
    John Stalnaker
    last modified by John Stalnaker
  • Live now: a new Favorite Products and Alert Subscriptions application

    We have launched a new ‘Favorite Products and Alert Subscriptions’ application for all our customers.   What’s new?   The new ‘Favorites and Product Alert Subscriptions’ appl...
    Miles Escow
    created by Miles Escow
  • End of Life for the TrueSight Intelligence Subscription Services

    Effective July 1st, BMC is announcing the End of Life for the TrueSight Intelligence Subscription Services. The individual products and effective end of service date is identified in the table below:   Product ...
    Kavita Mhaske
    created by Kavita Mhaske
  • Quarterly Product Change Notification April 2019

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Kavita Mhaske
    created by Kavita Mhaske
  • New Profile Management application

    We are glad to introduce a new version of the "Profile Management" application for our customers. It went live on Sunday, May 19.   What’s new?   The new Profile Management application offers a unifi...
    Miles Escow
    created by Miles Escow
  • New Online BMC Registration Form

    We are glad to introduce a new version of the "BMC Registration" form for our new customers. It went live on Sunday, May 19.   What’s new?   The new registration form makes it easier than ever to qui...
    Miles Escow
    created by Miles Escow
  • Education Discounts and Special Offers

    Education is one of the biggest factors to the success of your BMC solutions. To provide a “Jump Start” to your deployment and enablement, BMC Education is offering these special promotions in addition to ...
    John Stalnaker
    last modified by John Stalnaker
  • FTP Site for Old Remedy patches

    Heritage Patches are posted on this site below. Once you know the patch you need from discussing with support you can get the patch content from the link below. Link ftp://epddownload.bmc.com Username :heritagepatches...
    John Stalnaker
    last modified by John Stalnaker
  • Quarterly Product Change Notification January 2019

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Amruta Khedikar
    created by Amruta Khedikar
  • Quarterly Product Change Notification October 2018

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Kavita Mhaske
    last modified by Kavita Mhaske
  • Changes Coming to BMC Downloads (EPD)

    There are some important changes coming to BMC downloads (EPD) on Friday November 16, 2018.   Added Features New single download button in EPD. When downloading, you must check the downloads you want and then cl...
    John Stalnaker
    last modified by John Stalnaker
  • BMC Education Introduces our Latest Subscription Service – Remedy Service Management Subscriptions are Now Available

    BMC Education is pleased to introduce three new subscriptions for Remedy Service Management. The subscription service allows individuals to have access to all education contents for single price. The new following ...
    John Stalnaker
    last modified by John Stalnaker
  • Support Videos

    BMC Customer Support provides video solutions to help customers use BMC products more successfully. These include both short “how to” videos to demonstrate a feature or troubleshooting operation, and longe...
    Jesse Richardson
    last modified by Jesse Richardson
  • Removing the Historical Cases Link from Support Central

    In December of 2015, BMC updated the Case Management service on our Support Central web site. On that date, all open, active Issues were migrated into Cases in the new service. To assist customers with the transition,...
    John Stalnaker
    last modified by John Stalnaker
  • New Browser Requirements for Support Central Starting September 20th

    Starting September 20th, BMC Okta Single Sign-on (SSO) will stop supporting browsers that do not support TLS 1.2. Users with old browsers will receive an error screen as mentioned here: https://support.okta.com/help/s...
    John Stalnaker
    last modified by John Stalnaker
  • End of Life for Select BMC Decision Support and TrueSight Reporting Products

    Effective August 28th, BMC is announcing the End of Life for select BMC Decision Support and TrueSight Reporting products. The individual products and effective end of support date is identified in the table below: ...
    John Stalnaker
    last modified by John Stalnaker