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BMC Software will update the Electronic Product Distribution (EPD) website in late January with several enhancements targeting ease of use and more clarity on the files available for download.

 

The following new features will be released on January 21:

  • Lists will be streamlined to show each product/version once, regardless of the number of supported platforms and languages.
  • Under product suites, downloadable files will be grouped by both products and components, including licensed add-ons.  Components previously have not displayed individually under product suites, so the change will make it easier to view and download files for a specific function.
  • On the “Licensed Product” and “Patches” tabs: When viewing a product suite's latest version, customers will see only the components that are covered under the licenses associated with their Support IDs or EPD profiles. Please note that the BMC Remedy IT Service Management Suite and older versions of other suites may still show downloadable files for unlicensed components.

 

Further details can be found in the BMC Electronic Product Distribution Technical Bulletin.  If you have additional questions about the updated EPD website, please contact BMC Customer Support.

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To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

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To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

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BMC is pleased to offer our customers the option to with our Global Contact Center representatives.

The Contact Center can help with resetting your password, questions or problems involving Support Contract IDs, or helping you manage your Support profile.

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To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

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Single source for all BMC Solution compatibility information

 

We are pleased to announce a new utility to help our customers answer questions around compaitbility of BMC products and the operating systems, databases, and other applications with which our products interact. The BMC Solution and Product Availability and Compatibility (SPAC) utility represents a significant improvement over the "PAC" utility it replaces.

 

All compatibility information will be accessed from the new utility, no more scrolling through lists of links to find the product and version you need. The streamlined search interface presents all search options on a single page. Selections in top-level menus dynamically update the selections available in follow-on menus to simplify detailed searches. As new versions of products are released, fewer searches will lead to PDF documents, and more will display within the SPAC utility itself.

 

The SPAC will be available September 10, 2012 on the "Product Availability and Compatibility" page of BMC Support Central. Click here for more details on the utility.

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To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

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In response to customer and support team requests we have made some improvements to the Knowledge Base Answerspage to make finding an answer even easier...

The Answers Page

The changes are:

  • The icon in the product hierarchy has changed to a '+' and indicates that there are children below the level shown. When there is no icon shown this indicates that there is no option to drill further down the product hierarchy.This change provides a better indication of the depth of product hierarchy available in the answers. NOTE: The product hierarchy will only display values where associated content exists amongst the answers - this part of the functionality has not changed.
  • Active filters are now displayed in the Answers header in a breadcrumb format.This change makes it easier to see what filters are currently being applied to the answers displayed.
  • Created and Modified dates have been added for each answer displayed.This makes it easier to distinguish answers based on age.

The Answers Page - BMC Software

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To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

Share This:

To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

Share This:

To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

Share This:

To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

Share This:

To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

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We are pleased to announce that on Friday May 29th, the new Support Central homepage will go live and replace the old Support Central homepage. We recently launched a new Support Central homepage and invited customers to provide feedback.  The response from our customers has been overwhelmingly positive.  Customers told us how much they like the new look and feel, layout, navigation and new Recent Issue applet.

 

For more information on how to navigate the new BMC Support Central site, please refer to this post in BMC Communities.


Please take this opportunity to view the new Support Central homepage.


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We are launching a new BMC Support Central web site. The new user interface is focused on ease of use and provides you with quick access to the information and tools that you need most.

 

To start exploring the site, go to http://www.bmc.com/support/support-central.html to launch the new Support Central.

 

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The first change you will notice is the new look and feel.  We have created a streamlined layout with new header and footer sections, pull down menus, and an issue management section.  This allows you to easily navigate to resources you need both within Support and in other BMC sites. The new main site now focuses on the most utilized portions of the site including:

 

Login – The customer login has new registration screens and is featured at the top of the page for your convenience

Search – This allows you to search the BMC Knowledge Base and documentation

Quick Links – Gain quick access to resources you use most like Training, Downloads, Communities, Documentation and more

Support News – News articles related to BMC Support

 

 

 









We have changed the menus from a static left-hand bar to pull-down menus at the top of the page. This provides more room on the main page for tools, links and other information.

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Moving to the top center of the main page, you will see the Login option.

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Once you have logged in, you will notice detailed information specific to your account.  All of your BMC Support IDs will be displayed in a pull down list.  Information specific to each Support ID will be displayed as well.

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Click the Submit New Case (1) button to create a new case or the View All Cases (2) button to review every support case you’ve ever submitted, open or closed. Beneath the buttons, you’ll see a list of all of the support cases you currently have open. Click on the Case ID to review or edit an existing case.


If you have multiple cases open simultaneously, you can sort your cases by Product, Status, Severity or Primary Contact.  To sort your cases, click on the “Show Filter” button and select the criteria you wish to use.

 

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Continuing to move down the page, you will find Search. This allows you search the BMC Knowledge Base and documents.

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Next is the Quick Links section which gives you rapid access to resources you use most like Downloads, Communities, Documentation, Training and more.

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News articles related to Support are displayed in the BMC Support News section.  You can view the title and an excerpt of each article.  You can also click to view older news articles. 


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BMC values your feedback.  Located next to the BMC Support News section, we have created a message box and button specifically for your feedback.  We invite you to click on the Submit Feedback button and tell us what you think at any time.


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Finally, we have a new Getting Started with BMC Support section that makes it easy for new customers to get a jump start on using the new Support Central.  Customers can add new Support IDs, join BMC Communities and find useful links for new customers, all in one place.

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