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60 Posts authored by: Stephen Watts Employee
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To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

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To ensure our ability to continuously support our customers, BMC conducts annual Business Continuity tests on all our corporate systems. Our 2016 test will be conducted between August 19th and August 27th.

On Friday, August 19th from 10:00PM CT until approximately 7:00AM Saturday, August 20th (0400-1300 Saturday UTC), BMC will redirect all corporate services to our secondary data center.

During a period of extended testing on Saturday, August 20th from 7:00AM CT – 10:00PM CT (Saturday 1300 - Sunday 0400 GMT), our Legacy Numara and Service Desk Express (including Remedyforce) web sites will be unavailable. These sites contain legacy data and some licensing applications.

Support Central Case Management and Knowledge search services will be fully functional.

On Friday, August 26th from 10:00PM CT until approximately 7:00AM Saturday, August 27th (0400-1300 Saturday UTC), BMC will redirect all corporate services back to our primary data center.

Support Central services which will be unavailable during the two service redirection periods include:

Footprints Asset Core Licensing

Track-It! Licensing

Electronic Product Distribution (EPD)

Product Availability and Compatibility (SPAC)

E-Fix

FTP

SFTP

Mainframe Internet Service Retrieval (ISR)

Self-service licensing

New Customer registrations

Customer Profile updates

Viewing Historical Support Cases

Searching for content which requires authentication to view

Services will be redirected between data centers incrementally, so you may experience interruptions of various bmc.com and Support Central services at any time during the two redirection periods.

If you encounter a critical problem at any point during this exercise, please phone our Global Contact Center for immediate assistance.

We appreciate your patience as we confirm the reliability of our corporate systems and our Business Continuity Plan.

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BMC Software is pleased to announce a centralized website to communicate end of life plans for products within our Performance and Availability solutions portfolio. Click the link below to read the letter that was sent to all customers.

Click here to read the letter that was sent to all customers.

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The BMC Remedy Single Sign-On Service Provider (SP) certificate shipped with the product, which is used to sign SAML requests, will expire on April 21, 2016. If you are using the out-of-the-box certificate to sign SAML requests in BMC Remedy Single Sign-On, the request will fail due to the expiry of the certificate. In this blog, we cover the steps to update the certificate so that it has a new expiry date which will prevent SAML authentication. If this certificate has already been replaced with a newer one with a valid future expiry date, you don't have to follow the steps mentioned in this blog.

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To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

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As of April 4, 2016 Recommended Service Level (RSL) maintenance will replace PUT maintenance. RSLs will allow for more timely maintenance and will have been tested by BMC against the IBM Recommended Service Update (RSU). RSLs will contain PTFs for a three month period. They will be available for download on the first week of each quarter via BMC Internal Service Retrieval (BMC ISR). For more information about RSL, please see the following Technical Bulletin:http://documents.bmc.com/supportu/documents/59/00/455900/455900.pdf

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BMC has previously announced the December 31, 2016 end of support for the BMC Change Manager products.

See Product End of life Notification (pdf)

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BMC Software is pleased to announce a centralized website to communicate end of life plans for products within our Performance and Availability solutions portfolio. Click the link below to read the letter that was sent to all customers.

Click here to read the letter that was sent to all customers.

Share:|

To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

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BMC has previously announced the April 30, 2016 end of support for BMC AppSight and BMC Application Problem Resolution products, and its product replacements.

See Product End of life Notification (pdf)

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To provide better quality and organization of information for our customers, BMC has introduced the Quarterly Product Change Notification.

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

See Product Change Notification (pdf)

Share:|

As you know, we launched our new Support Central site recently - we’d like to update you on what has been accomplished, what is coming next, and what that means to you!

 

What has been accomplished?

The new Support Central site was launched May 29. The new user interface is focused on ease of use and provides you with quick access to the information and tools that you need most. The response we have received has been overwhelmingly positive about the new look and feel, the layout and navigation, and the new “Recent Issue” applet.

 

What is coming next?

We are excited to let you know we are developing even more new functionality that will continue to improve your experience on Support Central. These improvements will be available to you in the coming months and include:

  • Dramatically enhanced self-service functionality focused on ease of use and system performance
  • Increasing the accuracy, speed and searching capabilities of the Knowledge Base
  • Delivering Dynamic Knowledge solutions to you proactively
  • The ability to access Support Central Case Management functionality from multiple devices
  • And one case management system for all BMC support products

 

What does this mean to me? What do I need to do to prepare for this functionality?

In order to prepare for this new functionality, you should make sure you update to a browser that supports these great new features.  Supported browsers will be:

  • Microsoft Internet Explorer® versions 9, 10 and 11
  • Mozilla Firefox®, most recent stable version
  • Google Chrome™, most recent stable version
  • Apple® Safari® versions 5.x, 6.x and 7.x on Mac OS X

 

There will be a lot more specific information and updates provided over the next few months, as we get closer to the release of this next round of the improved BMC support experience. However, we wanted to give you plenty of time to prepare! If you have any questions, please feel free to click the “Submit Feedback” button on Support Central any time.

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Latest details from BMC

Last Updated: June 1, 2015 10:05AM CDT

 

BMC Software’s Application Security team is investigating the impact that the Logjam Attack (CVE-2015-4000) described by a group of researchers in a dedicated website on May 20th has on the security posture of BMC products and services.

We will post updates to this webpage with our findings.

In the interim we suggest that you follow the instructions provided by the researchers who discovered the attack to minimize your exposure.

 

Products Affected by CVE-2015-4000Remediation / Patches
BMC Bladelogic Server Automation (BSA) 8.6 SP1Remediation instructions expected by June 30, 2015
Cloud Lifecycle Manager (CLM) (not including underlying Remedy AR platform)

A knowledge base article with manual steps for remediation will be published by June 15, 2015.

The next patch will include the required configuration changes.

BMC Atrium Orchestrator (BAO)

Modify the Tomcat server.xml settings on the server side to disable export ciphers.

Release 7.8.01 will no longer be affected.

BMC Release Package and Deployment (RPD)

Documentation will be updated by June 30, 2015 to include instructions for disabling export ciphers.

The next patch will include the required configuration changes.

BMC Release Lifecycle Management (RLM) See RPD, RPM and BSA
The products listed in Table 2 below are unaffected by CVE-2015-4000.
Products that are unaffected by CVE-2015-4000
BMC Client Management (BCM) (previously Footprints Asset Core)
BMC Bladelogic Decision Support for Server Automation
BMC Bladelogic Decision Support for Network Automation
BMC Bladelogic Decision Support for Database Automation
BMC Bladelogic Network Automation (BNA)
BMC Bladelogic Database Automation (BDA)
BMC Release Process Management (RPM)
BMC Middleware Administration (BMA)
BMC Data Center Automation Portal (DCA Portal)

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