Since the launch of the redesigned Support Central Case Management and Search functionality in December of last year BMC has been focused on continued improvement based on your feedback. Although a lot of the changes happen behind the scenes, we like to highlight the features that you experience when logging in to bmc.com/support. To that end, we are providing a new Case Management feature in Support Central - a convenient new way to export and print your case list or print individual case details. These updates are already available and provides two features:
- Exporting and Printing the Case List
- Printing Individual Case Details
Exporting and Printing the Case List
The Export button is feature is available for Cases or Defects/ RFEs/ CARs, but does not apply to Historical Cases. In the Case Management section, you can filter the results in your list by Cases by status, all Cases or just their Cases, or by specific criteria. The only filter that does not affect the Export function is Date Range. Click on the “Export” button as seen in the screenshot below to export the cases in your list. All the results in your list will be in included in the Export. This gives you the ability to output a personalized list of the items for either printing or loading into Excel for additional sorting/filtering/etc.
The export page will give you the list of your filtered criteria. You can choose to Print a hardcopy or Export the data to a CSV file. The output produced will contain Case ID, Status, Severity, Subject, Description, Product, Primary Contact, Date Created, Date Last Updated, Support ID, and Account Name. The screenshot below is an example of the list based on you filter choices.
Printing Individual Case Details
Another outstanding request from our users is to be able to “print” out a detailed view of individual cases. In some cases there is a lot of detail to go through and some of you prefer either to review that material in hard copy or to create a PDF version of the online case file. To print the details of individual Cases, pull up a Case and you will see a “Printer-Friendly” button at the top right hand side of your screen as seen below.
Clicking the “Printer-Friendly” button will bring you to the print view page, displaying your case details as they will appear in your printout like the screenshot below. Clicking on the “Print” button at the top right side of your screen will send the Case information to your printer or you can choose to save as a PDF.
The Print function uses you Browser’s print capabilities. For the best experience with BMC Support Central, we recommend using one of the browsers listed below. While aspects of Support Central may function correctly with other browsers, the site has been tested with, and is fully supported for, only the listed browsers.
- Microsoft Internet Explorer IE 10 and IE11
- Mozilla Firefox
- Google Chrome
If you are new to Support Central, please go to our User Guide for more information. We have included some quick links below that will get you started.
Stay tuned to this forum for additional future updates as we continue to try and improve your online experience with Support Central.