There are some important changes coming to BMC downloads (EPD) on Friday November 16, 2018.
New single download button in EPD. When downloading, you must check the downloads you want and then click the Download button. Your browser’s download manager will handle the download of multiple files natively
Single download button replaces both Download via FTP and Download Manager buttons in the interface
New FTP service for mainframe products only (going live Nov 21 @ 10:30p CST )
In December of 2015, BMC updated the Case Management service on our Support Central web site. On that date, all open, active Issues were migrated into Cases in the new service. To assist customers with the transition, we included the “Historical Cases” link on the Case Management page to allow access to Issue records which were closed prior to December, 2015.
In accordance with BMC’s internaldata retention and access policies, we will be removing access to those old Issues, effective November 1, 2018. After that date, the “Historical Cases” link will no longer be available in Case Management on BMC Support Central.
Access to more recent Case data is not changing, only the “Historical Cases” link to Issues closed before December 2015 is being removed.
Computer Education Management Association – Europe (CEdMA Europe) is the premier organization for training executives, managers, and professionals on a management path within hardware and software companies. CEdMA Europe includes over 200 individual members representing over 50 technology companies.
We are excited to announce that CEdMA Europe has awarded BMC Software its Impact Awardfor a new delivery method called Assisted Self-Paced (ASP) training. The Impact Award is bestowed for creative thinking and out-of-the-box approaches and recipients must prove the idea via an actual executed project, not just an idea. Key criteria for making the award is the measurable impact the change has made in terms of revenue, profitability or marked improvement in satisfaction. According to Tony Coates, Chairman for CEdMA Europe, “What BMC demonstrated to the Board of CEdMA Europe was that when faced with a challenge, but determined to provide exemplary service to Customers and Partners alike, BMC was brave, pragmatic and ambitious in the changes it made to its training offering. And above all else, it acted fast. The Board was impressed most of all by the positive results.”
The BMC Education Services team rolled out the new ASP delivery method last year. The ASP format combines recorded instructor-led videos, e-book materials, hands-on experience in virtual labs, as well as scheduled, focused appointments with highly experienced instructors. This new delivery method allows individual students to learn BMC technologies the way they want to, anytime and anywhere.
“The ASP format offers great flexibility by allowing our customers to schedule in-depth and hands-on training 24/7” said Dirk Braune, Director Portfolio and Development, BMC Education.
Congratulations to the Education team on winning this prestigious Impact Award!
For more information about ASP learning, visit our web site here.
BMC Education is offering subscription services by product to allow our customers and partners to control their education investment.
Benefits of subscriptions:
Continuous access to entire education portfolio for one product including all courses and certification exams
New content and latest releases automatically added at no additional cost so your subscription is always up to date
Access exclusive education services e.g. 6 hours instructor coaching
Save up to 60% over the cost of purchasing the same content separately
One-stop-shop to a complete product portfolio of education
Train on what you need, when you need it, and how you want to access - multiple learning options (ASP, WBT, Instructor Led)
The Subscription Service provides 2 levels:
“Explore”: the first level is free and teaches our customers and partners to better understand the key features, benefits, and functionalities of BMC solutions. It includes a few hours of content incl. overview training, skills assessment and some “how to videos”.
“Ultimate”: the second level is fee based and allows customers and partners to acquire all required skills to successfully deploy, configure, admin, operate, support and optimize BMC products. It includes all existing BMC Education offers for the product (many days of Web based Training - WBT, Assisted Self Paced - ASP, Instructor Led live or online - ILT/ILO, Accreditation, and Certification).
The first subscriptions are for TrueSight Operations Management and are ready for purchase. If you want to learn more about or register for the TSOM Subscriptions, please click the links below:
BMC Education has created a new level of certification, the Certified Expert. The BMC Certified Expert level builds upon the Certified Professional credential enabling experienced customers, partners, and employees to reach the next level of skills needed to deploy, configure, operate, and support complex BMC solutions. The first four Expert Level courses are:
Each Expert Level course includes 3 days of intensive hands-on experience, a one-hour Q&A session with a BMC top product expert, and various topics around integration, troubleshooting, tips and tricks, and deeper dives in various topics.
The BMC Customer Support team is excited to announce the next set of "Connect With" Webinars. We are offering
two new Webinars in the month of December.
Webinar #1 - Remedy
The first Webinar covers Remedy 9.1 Service Pack 2 Updates and is scheduled for Wednesday, December 14,
at 10:00 a.m. Central Time.
This webinar's main topic will be covering improvements and new functionality available with Service Pack 2 for 9.1 targeted for release in December 2016. This release also includes new Digital Enterprise Management solutions for Change Automation and
a Data Compliance for Remedy solution.
Event Registration Details Date: Wednesday, December 14, 2016
VIRUS ATTACKS, URGENT SOFTWARE PATCHES, OUTAGES, and more…
Are you prepared to protect your BMC business solutions?
Proactive Notifications provide advance warning for critical situations and allow you to avoid a potential business crisis. The Proactive Notification service also provides alerts directly to you when there is
important new information for your products.
Some key benefits of signing up for BMC Proactive Notifications are:
You receive immediate notification of critical issues such as security patch requirements and critical software updates.
You receive email “push notifications” – these provide the information directly to you rather than requiring you to check with BMC for updates.
You receive notifications of availability of updates for your BMC solutions
Product Release Notes (description of the changes and updates to the product)
You choose which products you are notified about
You control what types of updates you want, on which products, and you can change your options at any time