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28 Posts authored by: John Stalnaker Employee
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While we are all having to use new technology and processes to adapt to the new global business environment,

education remains one of the biggest factors to the success of your BMC solutions. BMC Education is offering

these special promotions through September 30th 2020:

Tailored Private Classes

Learn just what you need and save time and expenses to get your tailored class:  Customers may choose
modules from up to 3 different courses from a single product area and define their own Tailored Private
Class.  BMC will review and work with customers to build the private offering, suggest any required
prerequisite knowledge based on team skill and course requirements, and verify that lab exercises will
flow.  Classes must be between 2 - 5 days and will include preparation time of 1 -2 days as part of the
promotion at no additional charge.

Small Private Classes

Run a class at your schedule and only for your team, even if you don´t have large group: If you have 6 or
less students that need to be trained, we are offering a small private class at 15% below list price for new
orders or 6 Learning Pass Credits (LPCs) per day of delivery if you choose to pay for the class using LPCs
(new LPC purchase or existing LPCs).

Assisted Self-Paced or Web Based Training courses

Take training at your time and speed with Assisted Self-Paced Learning which has the convenience of
on-demand training coupled with focused instructor assistance as well as virtual lab access. Or chose
Web-Based Training (WBT) which is the best method for on-demand training when you need it. Purchase
any ASP or WBT course and receive a 15% discount.

All promotions are valid only for training ordered with the promotion code and ordered and taken until
September 30th 2020. Contact education@bmc.com or on of our Education Advisors 
for details and to
discuss your training needs.

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Welcome to our next phase of free Education webinars, where we discuss the most current hot topics.

Our webinars feature the following products and topics.

 

BMC Education Hot Topic Webinar: TrueSight Operations Management - Analytics

TrueSight Operations Management analytics helps reduce false alarm counts and truly helps with Proactive

Infrastructure monitoring. We are aware that reactive monitoring using static thresholds are commonly used, but TrueSight

Operations Management analytics allows for the use of proactive threshold configuration which helps with identifying

operations issues before they occur. Q&A Session to follow.

  • Session 1:  Tuesday July 14, 2020: 09:00-10:00 IST             BMC – Online – APAC -- India
  • Session 2:  Thursday July 16, 2020: 18:00-19:00 IST           BMC – Online – APAC -- India

Register Here

 

BMC Education Hot Topic Webinar: Notifications with Control-M

Using Notification and On-do Actions in Control-M.  Q&A Session to follow.

  • Session 1:  Tuesday July 21, 2020: 09:00-10:00 IST             BMC – Online – APAC -- India
  • Session 2:  Thursday July 23, 2020: 18:00-19:00 IST           BMC – Online – APAC -- India

Register Here

 

BMC Education Hot Topic Webinar: Adding Custom Field to Smart IT

How to add custom fields of ITSM to your views using Smart IT? In this demo we’ll see how custom fields defined

for BMC Remedy IT Service Management can be displayed in the Smart IT user interface. We’ll also discuss how

to display out-of-the-box BMC Remedy ITSM fields that are not shown by default in Smart IT.  Q&A Session to follow.

  • Session 1:  Tuesday August 4, 2020: 800-900 IST  BMC – Online – APAC – India
  • Session 2:  Thursday August 6, 2020: 1800-19:00 IST  BMC – Online – APAC -- India

Register Here

 

 

BMC Education Hot Topic Webinar: TrueSight Server Automation - TSSA - Conociendo la Consola de Automatizacion

La Consola de Automatización se integra con TrueSight Server Automation para identificar, analizar y remediar parches
faltantes y vulnerabilidades en su entorno. Los operadores y administradores de TI utilizan la consola de automatización
para automatizar el proceso de administración de parches y vulnerabilidades para los servidores Windows y Red Hat Linux.

  • Sesión:  Jueves 13 de Agosto, 2020: 10:00-11:00 Tiempo central  BMC – Online – Américas - Central

Regístrate aquí

 

 

BMC Education Hot Topic Webinar: DWP - ¿Sus clientes "Colaboran" en sus solicitudes de servicio?

Digital Workplace Catalog ofrece una función para usuarios finales llamada “Colaboración”. Un usuario que envía una

solicitud de servicio puede agregar otros usuarios como colaboradores de la solicitud, para que los colaboradores

puedan ver y comentar la solicitud inicial. Los colaboradores también pueden cancelar la solicitud de servicio si es

necesario. La colaboración en las solicitudes de servicio es útil cuando un usuario crea una solicitud que afecta a

otros usuarios o si el usuario no estará disponible cuando se complete la solicitud.

  • Sesión:  Jueves 20 de Agosto, 2020: 10:00-11:00 Tiempo central  BMC – Online – Américas - Central

Regístrate Aquí

 

 

BMC Education Hot Topic Webinar: CMDB – Creación de Nuevos Atributos

En esta presentación, analizaremos las opciones para agregar atributos a nuestra CMDB. Consideraremos agregar

un atributo personalizado a las clases CMDB existentes o agregar un atributo al formulario AST:Attribute. Luego

veremos cómo podemos publicar los atributos para que sean visibles para apoyar a las personas en Smart IT.

  • Sesión:  Jueves 27 de Agosto, 2020: 10:00-11:00 Tiempo central  BMC – Online – Américas - Central

Regístrate Aquí

 

BMC Education Hot Topic Webinar: Personalizing Your TrueSight Operations Management Console

The TrueSight Operations Management Console comes with basic slots and layout for display, but as with any good

console you will need to modify it to best suit your needs or the needs of the operations team(s).  This quick walk

through will show you how to add slots, rearrange slots, and modify slot values to display information you find relevant

to your business needs.  Q&A Session to follow.

  • Session 1:  Tuesday Sept 1, 2020: 07:30-08:30 UK BST  BMC – Online – EMEA – UK/Ireland
  • Session 2:  Thursday Sept 3, 2020: 17:00-18:00 UK BST  BMC – Online – EMEA – UK/Ireland

Register Here

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Starting with the 21.02 release (targeted for February 2021), BMC will no longer support the use of Microsoft Internet Explorer

version 11 with the products listed in the table below.

 

As technology continues to advance, it has become more challenging to resolve browser-specific issues related to Internet

Explorer 11. We may attempt to fix some issues related to that version, but some features may not work as expected.

Because of security compromises and performance issues, we recommend that you do not use Internet Explorer 11. Instead,

we encourage you to switch to other fully supported browsers.

 

BMC will still support Internet Explorer 11 on releases of BMC products prior to version 21.02 where Internet Explorer 11 was

already supported. Products not on this list have other plans for IE11 or have already deprecated support for IE11. If you do

not see your product on this list, please the check the system requirements for your specific product.

 

Note: Microsoft still supports Internet Explorer 11 on some operating systems (including Microsoft Windows 8.1 and 10 and

@Windows Server 2012 and 2016). For more information, see the Microsoft Lifecycle FAQ - Internet Explorer and Edge page.

 

 

Product
BladeLogic Application Automation Suite
BladeLogic Application Release Automation
BladeLogic Application Release Automation - Standard
BladeLogic Application Release Automation - Standard for WebSphere Business Applications
BladeLogic Database Automation
BladeLogic Portal
BladeLogic Rapid Deployment Stack for Servers
BMC Application Automation
BMC Application, Database, and Middleware Monitoring and Analytics
BMC Atrium Core - CMDB
BMC Atrium Single Sign On
BMC Client Management
BMC Client Management - Master Server
BMC Decision Support - Network Automation (5 Viewer/Query Licenses)
BMC Decision Support - Network Automation Query License
BMC Decision Support - Server Automation (5 Viewer, 1 Query License)
BMC Digital Workplace Advanced
BMC Digital Workplace Advanced - Active User
MyIT Base
BMC Discovery
BMC Discovery - Community Edition
BMC Discovery Extended Data Pack - Download Only
BMC Discovery for Data Center
BMC Discovery for Data Center - Formerly BMC Discovery Solution
BMC Discovery for Data Center - Redhat Edition
BMC Discovery for Storage
BMC Discovery for z/OS - License Add-on
BMC Helix Business Workflows
BMC Helix Capacity Optimization
BMC Helix Capacity Optimization for Networks Plus
BMC Helix Capacity Optimization for Serverless Assets
BMC Helix Capacity Optimization for Servers Plus
BMC Helix Capacity Optimization for Storage Plus
BMC Helix Chatbot - Active User (100 Users)
BMC Helix Chatbot - Named User (100 Users)
BMC Helix Chatbot Premium
BMC Helix Chatbot Premium Environment - Active User (100 Users)
BMC Helix Chatbot Premium Environment - Named User (100 Users)
BMC Helix Chatbot Standard
BMC Helix Client Management
BMC Client Management for Public Sector - OnDemand
BMC Helix Cloud Cost
BMC Helix Cloud Security
BMC Helix Cloud Security (per transaction)
BMC Helix Cloud Security - Starter Pack (50,000 Transactions per Month)
BMC Helix Cognitive Automation
BMC Helix Cognitive Search - 1,000,000 Documents
BMC Helix Custom Applications
BMC Helix Custom Applications Reporting
BMC Digital Workplace Advanced Cloud
BMC Digital Workplace Advanced Cloud for Public Sector
BMC Digital Workplace Advanced Cloud for Public Sector - Active User
BMC Digital Workplace Advanced Cloud - Active User
MyIT Base OnDemand for Public Sector
BMC Helix Discovery
BMC Helix Discovery for Service Providers
BMC Helix Integration Service
BMC Helix ITSM
BMC Helix ITSM (Public Sector)
BMC Helix Multi-Cloud Service Management
BMC Helix Multi-Cloud Service Management with Two Premium Connectors
BMC Helix Operations Management
BMC Helix Operations Management - Event Management for Devices
BMC Helix Operations Management - Event Management for Serverless Assets (250-Pack)
BMC Helix Operations Management - Event Management for Servers
BMC Helix Operations Management - Monitoring and Event Management for Devices
BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets (250-Pack)
BMC Helix Operations Management - Monitoring and Event Management for Servers
BMC Helix Platform
BMC Helix Platform for Remedyforce
BMC Helix Premium Connector
Remedyforce Service Desk
BMC Helix Vulnerability Management for Servers
BMC HR Case Management
BMC HR Case Management OnDemand
BMC HR Case Management OnDemand for Public Sector
BMC Real End User Experience Monitoring - Software Edition
BMC Server Monitoring and Analytics
BMC Service Level Management
BMC Service Management Process Model for Service Support
BMC Service Request Management
BMC Virtual Chat
BMC Virtual Chat (Agent)
BMC Virtual Chat OnDemand
Client Management - Compliance for Track-It!
Client Management - Deployment for Track-It!
Client Management - Master Server for Track-It!
Client Management - Patch for Track-It!
Client Management for Track-It!
Entuity for TrueSight Operations Management
Infrastructure Management - PATROL Repository
Moviri Integrator for TrueSight Capacity Optimization
MyIT Premium
MyIT Digital Workplace OnDemand
MyIT Digital Workplace OnDemand - Withdrawn
MyIT Digital Workplace OnDemand for Public Sector - Withdrawn
MyIT Service Broker
MyIT Service Broker OnDemand
PATROL Agent
PATROL for AIX
PATROL for Amazon EC2
PATROL for Amazon Web Services
PATROL for Apache Kafka
PATROL for Apache Tomcat AS
PATROL for Application Management
PATROL for BMC Server Automation
PATROL for Citrix XenApp and XenDesktop
PATROL for Citrix XenServer
PATROL for Cloud Foundry
PATROL for Composite attributes
PATROL for Converged Infrastructure
PATROL for Data Integration
PATROL for Docker
PATROL for ElasticSearch
PATROL for Entuity
PATROL for Google Cloud Compute
PATROL for Google Cloud Platform
PATROL for Hadoop
PATROL for DB2
PATROL for IBM WebSphere Application Server
PATROL for Internet Servers
PATROL for iSeries
PATROL for JBoss
PATROL for Kubernetes
PATROL for Lightweight Protocols
PATROL for UNIX and Linux v1.0.00
PATROL for Linux
PATROL for Log Management
PATROL for Microsoft Azure
PATROL for Microsoft Azure Virtual Machines
PATROL for Microsoft Exchange Servers
PATROL for Microsoft SQL Server
PATROL for Microsoft Windows
PATROL for MongoDB
PATROL for OpenStack
PATROL for OpenVMS
PATROL for Oracle
PATROL for Oracle Enterprise Database
PATROL for Oracle Tuxedo
PATROL for Oracle WebLogic
PATROL for PostgreSQL
PATROL for Red Hat Enterprise Virtualization
PATROL for Remedy AR Server
PATROL for SAP HANA
PATROL for SAP Solutions Manager
PATROL for Scripting
PATROL for Siebel eBusiness Applications
PATROL for Solaris
PATROL for Sybase
PATROL for TrueSight Self-Monitoring
PATROL for Unix and Linux
PATROL for VMware vSphere
PATROL Installation Utility
PATROL Knowledge Module for Control-M
Remedy AR System Server
Remedy Asset Management Application
Remedy Change Management Application
Remedy Developer Plus
Remedy Encryption Performance Security
Remedy Encryption Premium Security
Remedy Flashboards Application
Remedy IT Service Management Suite
Remedy Knowledge Management Application
Remedy Migrator
Remedy OnDemand - MyIT Digital Workplace - Withdrawn
Remedy OnDemand - MyIT Digital Workplace for Public Sector - Withdrawn
Remedy Service Desk Application
Remedy Service Management
Remedy Single Sign On
Remedy with Smart IT
Remedy with Smart IT
Remedyforce Client Management - Premium
Remedyforce Client Management – Premium Plus
Sentry Backup Monitor for BMC Helix Operations Management
Sentry for TrueSight Operations Management
Sentry Hardware Analyzer for TrueSight Operations Management
Sentry Hardware Monitor for BMC Helix Operations Management
Sentry High Availability and Backup Monitoring and Analytics for TrueSight Operations Management
Sentry High Availability Monitoring for BMC Helix Operations Management
Sentry Integrator for TrueSight Capacity Optimization
Sentry Monitoring Studio for TrueSight Operations Management
Sentry Software Backup Management for BMC Performance Manager
Sentry Software High Availability Management for BMC Performance Manager
Sentry Storage Monitor for BMC Helix Operations Management
TrueSight App Visibility Agent
TrueSight App Visibility Manager Server
TrueSight Automation Console
TrueSight Server Automation for Servers
TrueSight Automation for Servers - Configuration and Compliance Management
TrueSight Automation for Servers - Patch and Vulnerability Management
TrueSight Automation for Servers - Provisioning and Software Deployment
BladeLogic Automation Suite - Base License
TrueSight Capacity Optimization
TrueSight Capacity Optimization Network Extensions by Moviri
TrueSight Capacity Optimization Server Extensions by Moviri
TrueSight Capacity Optimization Storage Extensions by Sentry
TrueSight Capacity Optimizer for Mainframes
TrueSight Cloud Cost Control
TrueSight Infrastructure Management
TrueSight IT Data Analytics
TrueSight IT Data Analytics Content Pack
BMC Network Automation
BladeLogic Network Automation
TrueSight Network Automation - Data Warehouse
TrueSight Operations
TrueSight Operations – 1K Sentry Data Streams
TrueSight Operations - Event Integrator for z/OS
TrueSight Operations Management
TrueSight Orchestration Platform
TrueSight Presentation Server
BMC Server Automation
BMC Server Automation
BMC Server Automation - Compliance
TrueSight Server Automation - Compliance Module
BMC Server Automation - Configuration
TrueSight Server Automation - Configuration Module
TrueSight Server Automation - Helix Add On
BMC Server Automation - Patch
TrueSight Server Automation - Provisioning Module
TrueSight Server Automation for Patching - Helix Add On
TrueSight Server Automation Suite
BMC Server Automation - Provisioning
TrueSight Smart Reporting
TrueSight Smart Reporting - Platform
TrueSight Synthetic Transaction Monitor with Micro Focus Silk Performer
TrueSight Vulnerability Management (formerly BladeLogic Threat Director)
BladeLogic Threat Director - Server Endpoint License Add-on
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Education is one of the biggest factors to secure fast deployment and efficient usage of your BMC solutions. Take this time

to explore all of your education opportunities and improve the skills that are critical for success. BMC Education is offering

these special promotions in addition to our BMC Education standard offers to our customers and partners until June 30th, 2020.

 

Promotion 1 - Renew your existing subscription for 12 months and only pay for 9

Any customer that renews their expired or expiring subscription for a minimum of 1 year will receive a 25% discount. That is like

getting 3 months of your subscription for free. Subscription renewals and new subscription purchases must be completed by

May 27, 2020 to qualify for the 25% discount.

PROMOTION CODE = Q1FY21SUBRENEW

 

Promotion 2 - Sign up for a new 12 month subscription and only pay for 10

Purchase any new subscription for a minimum of 1 year and receive a 16.7% discount, what equals paying for 10 instead of 12

months. Subscription purchases must be completed by May 27, 2020 to qualify for the 16.7%. 

PROMOTION CODE = Q1FY21SUBNEW

 

For more information about our subscriptions, training, and certifications please reach out any time to education@bmc.com

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As the COVID-19 virus pandemic continues, we want to do our part to help you navigate the challenges that will face

us all. In addition to our standard Education offerings we are offering free webinars around the following products and topics.

 

BMC Education Hot Topic Webinar: Control-M Find and Update 

How to use the Find and Update facility in the Planning domain of the Control-M GUI to make changes to job flows.

We will examine using some of the more advanced options in the Update values, examine saving update definitions,

and using saved definitions. Q&A Session to follow.

  • Session 1:  Thursday June 11, 2020: 13:00-14:00 UK BST BMC – Online – EMEA – UK/Ireland
  • Session 2:  Thursday June 11, 2020: 10:00-11:00 US CDT BMC – Online – Americas – Central

Register Here

 

BMC Education Hot Topic Webinar: Control-M SMART Folders

A tour and example of ways to use SMART folders and sub-folders to manage large job flows and group sub-processes with introductions to scheduling options, variables and statistics. Q&A Session to follow.

  • Session 1:  Tuesday May 26, 2020: 13:00-14:00 UK BST  BMC – Online – EMEA – UK/Ireland
  • Session 2:  Tuesday May 26, 2020: 10:00-11:00 US CDT  BMC – Online – Americas - Central

Register Here

 

BMC Education Hot Topic Webinar: Digital Workplace Catalog - Are your customers “collaborating”

on their service requests

Digital Workplace Catalog offers a feature for end users called Collaboration. A user who submits a service request

can add other users as collaborators to the request, so the collaborators can view and comment on the initial request.

Collaborators can also cancel the service request if required. Collaboration on service requests is useful when a user

creates a request that impacts other users or if the user will not be available when the request is fulfilled. Q&A Session

to follow.

  • Session 1:  Monday May 4, 2020: 13:00-14:00 UK BST      BMC – Online – EMEA – UK/Ireland
  • Session 2:  Monday May 4, 2020: 10:00-11:00 US CDT      BMC – Online – Americas - Central

Register Here

 

BMC Education Hot Topic Webinar: TrueSight Server Automation - Automation Console

Automation Console integrates with TrueSight Server Automation to identify, analyze, and remediate missing patches and

vulnerabilities in your environment. IT operators and administrators use the Automation Console to automate the patch and

vulnerability management process for Windows and Red Hat Linux servers. Q&A Session to follow.

  • Session 1:  Thursday May 7, 2020: 13:00-14:00 UK BST    BMC – Online – EMEA – UK/Ireland
  • Session 2:  Thursday May 7, 2020: 10:00-11:00 US CDT    BMC – Online – Americas - Central

Register Here

 

 

BMC Education Hot Topic Webinar: CMDB - Creating New Attributes

In this presentation we will be looking at the options for adding attributes to BMC CMDB. We will consider adding a custom

attribute to existing CMDB classes or adding an attribute to the AST:Attribute form. We will then look at how we can publish

attributes so they are visible to support people in Smart IT. Q&A Session to follow.

  • Session 1:  Thursday June 15, 2020: 13:00-14:00 UK BST BMC – Online – EMEA – UK/Ireland
  • Session 2:  Thursday June 15, 2020: 10:00-11:00 US CDT BMC – Online – Americas – Central

Register Here

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As the world is experiencing the increasing impact of the COVID-19 virus, we recognize that our customers, partners and employees
are being challenged in new and extraordinary ways. We want to make sure that we are helping you to continue learning and to
expand your expertise.

 

BMC prioritizes the health and safety of our customers and employees as well as the continued delivery of customer success. For our
customers who wish to do so, we will ensure training continues without interruption. For safety measures we have moved all remaining
face to face publicly scheduled courses to online courses and are working with customers to move private training online as well. BMC
Education has been delivering up to 90% of our Instructor Led Training online for the last 10 years, so we are able to take this step
immediately with the same quality as in a physical classroom without disruption. 

 

This change reduces physical interaction and empowers work at home employees to access flexible learning options. For customers
that are enrolled for an upcoming course that has been moved online all Learning Pass Credits can be reused, there will be no additional
charge or loss in training credits.

BMC Education has the following modalities to allow our customers and partners to continue their learning 24/7 and from wherever they are:

 

As the COVID-19 virus pandemic continues, we want to do our part to help you navigate the challenges that will face us all. In addition to our
standard Education offerings, we also want to provide you some additional services to use the available time you might have in the home office:

  • You can register for one of our free Explore subscriptions.
  • Take one of our free Skills Assessments to identify in which areas you can benefit most from additional training.
  • You can participate in one of our free one hour webinars around products and training.
  • Exclusive for existing BMC Education customers (current subscription subscriber and students registered to courses) - You can attend
    weekly call with an instructor for Q&A and technical deep dives (Schedule coming soon).

 

Please feel free to contact us any time for questions and any alternatives you need for your learning at education@bmc.com.

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Now our customers can fully automate the acquisition of PTF maintenance for their BMC products and solutions by using the

industry-standard SMP/E RECEIVE ORDER command. Support is provided for all receive order content types and data

transfer methods.

 

For more information, click here.

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It has been less than a year since BMC launched Education Subscriptions and we just welcomed our 200th Ultimate Subscription
customer – that makes almost 600 Subscription customers overall. Education Subscriptions allow our customers to stay up to
date with rapidly changing environments, new versions, changing roles, and the most recent trainings available. BMC offers three
levels of subscriptions:

  • Explore: free overview content
  • Essentials: fundamentals content to get started
  • Ultimate: unlimited access and all upcoming releases within 1 year

 

We have released over 25 different subscriptions since we launched the service and we have just released some exciting new ones:

  • BMC Helix ITSM and CMDB: Ultimate Subscription (replacing Remedy Core)
  • BMC Helix Digital Workplace and Add-Ons: Ultimate Subscription (replacing Remedy Self Service, including new training like
    BMC Helix Chatbot, BMC Helix Multi-Cloud and BMC Helix Cognitive)

 

Over 500 subscription customers enjoy the following benefits:

 

  • Get More – Continuous access to your selected subscription content for one product including any associated courses
    and certification exams
  • Exclusive Content* – Access education services exclusive to subscription (e.g., six hours of instructor coaching)
  • Ease of Use – One-stop shop to a complete product portfolio of education
  • Save Money – Save up to 60% over the cost of purchasing the same content separately
  • Future Proof* – New content and latest releases automatically added at no additional cost, so your subscription is always
    up to date
  • Flexibility – Train on what you need, when you need it with multiple learning options (i.e., ASP, WBT, instructor-led)

 

Take some time to explore our Subscription services at BMC.com or contact us via education@bmc.com.

* Applies to Ultimate subscriptions only

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With increasing demands for robust cybersecurity solutions that comply with industry best practices, BMC has implemented a new

Secure File Transfer (SFT) service for sharing large files with us. Our new SFT service supports SFTP, FTPS, and HTTPS protocols with

the latest in-transit and at-rest encryption technologies.

 

This new service is an alternative to attaching a file to a Case via BMC Support Central and must always be used for files which
exceed the 2GB limit for Case attachment file size. Files that are 2GB or smaller should be attached directly to Cases.

 

Before you can access any of our file transfer services, you must have a Support Central registered account with at least one associated
Support subscription. If you have not previously registered on Support Central, click
here to register. To complete your registration / subscription,
you will need access to your company email account, and a valid Support ID and PIN. If you need instructions on how to register,
click
here to view a how-to video.

 

If you have problems registering, please contact Customer Care by email (customer_care@bmc.com) or by phone.

To help you start using the new SFT application, we have created the following User Guide video and document:

SFT User Guide Document

SFT User Guide Video

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If you require installers or patches for older Remedy products that are no longer available on the EPD download site, please contact BMC Customer Support to request assistance.

 

These files are no longer available as they may contain security vulnerabilities or SAP Crystal Reports libraries as detailed in this BMC Communities post.

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There are some important changes coming to BMC downloads (EPD) on Friday November 16, 2018.

 

Added Features

  • New single download button in EPD. When downloading, you must check the downloads you want and then click the Download button.
    Your browser’s download manager will handle the download of multiple files natively
    • Single download button replaces both Download via FTP and Download Manager buttons in the interface
  • New FTP service for mainframe products only (going live Nov 21 @ 10:30p CST )

 

 

Discontinued Features

  • FTP protocol discontinued in EPD application -  we are no longer offering this feature because ISP’s are no long supporting FTP due to
    security concerns
  • Download Manager discontinued - we are no longer offering the Download Manger because it is no longer supported by the vendor

 

We hope that these changes will simplify the download interface and make it easier to download the files you need.

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BMC Education is pleased to introduce three new subscriptions for Remedy Service Management. The subscription

service allows individuals to have access to all education contents for single price. The new following

subscriptions are available for use:

  • Explore Remedy Service Management: product features and overview for Remedy Service Management Core
    and Self Service
  • Ultimate Remedy Service Management Core (Remedy AR Systems, Atrium CMDB, Remedy IT Service
    Management, SmartReporting)
  • Ultimate Remedy Service Management Self-Service (Service Request Management, MyIT/Digital Workplace,
    SmartIT, Digital Workplace Catalog, Remedy Knowledge Management)

 

Subscriptions provide a one-stop-shop for individual customers and partners to have continuous access to the entire Education

portfolio for 12 months. New content and the latest updates are automatically added to the subscription at no additional charge.

Plus, you get exclusive Education services all at a price that is up to 80% off the price of purchasing courses separately. The

Subscription Service provides two levels called Explore and Ultimate.

 

Explore is the first level subscription and enables our customers to better understand the key features, benefits, and

functionalities of BMC solutions. Explore is free of charge to customers and partners. It includes several hours of content

including: overview training, skills assessment as well as some “how-to videos”.

 

For customers who desire access to all our education material, they can purchase our Ultimate subscription which is our

second level. Ultimate allows customers and partners to acquire all required skills to successfully deploy, configure, admin,

operate, support and optimize BMC products. It includes all existing BMC Education offers for the product (Web-based

Training, Assisted Self-Paced courses, Instructor Led live or online training, Accreditation and Certification courses).

 

To register for the Remedy subscriptions, please visit the link below:

 

If you have questions about subscriptions, please contact a BMC Education Adviser.

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In December of 2015, BMC updated the Case Management service on our Support Central web site. On that date, all open, active Issues were migrated into Cases in the new service. To assist customers with the transition, we included the “Historical Cases” link on the Case Management page to allow access to Issue records which were closed prior to December, 2015.

 

In accordance with BMC’s internal data retention and access policies, we will be removing access to those old Issues, effective November 1, 2018. After that date, the “Historical Cases” link will no longer be available in Case Management on BMC Support Central.

 

Access to more recent Case data is not changing, only the “Historical Cases” link to Issues closed before December 2015 is being removed.

 

If you have questions about this change, please contact customer_care@bmc.com.

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Starting September 20th, BMC Okta Single Sign-on (SSO) will stop supporting browsers that do not support TLS 1.2. Users with old browsers will receive an error screen as mentioned here: https://support.okta.com/help/s/article/some-users-receive-This-page-can-t-be-displayed-error-when-accessing-Okta.  Support Central fully supports the browsers listed below. While aspects of Support Central may function correctly, any features requiring SSO will no longer work if you don’t have TLS 1.2 enabled on your browser.

 

Supported Browsers

 

Browser

Version

Platforms (If Applicable)

Notes

Note: For details about Okta browsers and TLS support, see here.

Google Chrome

30+

 

 

Mozilla Firefox

27+

 

 

 

ESR 31+

 

 

Microsoft Internet Explorer

10

Server 2008 R2/ Windows 7 and 8

*Disabled by Default (See Below)

 

11

Server 2012 / Windows 10

Enabled by Default

Microsoft Edge

All

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Effective August 28th, BMC is announcing the End of Life for select BMC Decision Support and TrueSight Reporting

products. The individual products and effective end of support date is identified in the table below:

 

Product Name

End of Support Date

BMC Decision Support - Server Automation (5

Viewer, 1 Query License)

August 30, 2019

BMC Decision Support - Server Automation Query

License

August 30, 2019

BMC Decision Support - Server Automation Report

Author License

August 30, 2019

BMC Decision Support - Server Automation Viewer

License

August 30, 2019

BMC Decision Support – Database Automation

(5 Viewer/Query Licenses)

February 28, 2020

BMC Decision Support – Database Automation

Query License

February 28, 2020

BMC Decision Support – Database Automation

Report Author License

February 28, 2020

BMC Decision Support – Network Automation (5

Viewer/Query Licenses)

February 28, 2020

BMC Decision Support – Network Automation Query

License

February 28, 2020

BMC Decision Support – Network Automation

Report Author License

February 28, 2020

TrueSight Reporting Studio

December 31, 2019

 

BMC will continue to provide Limited Support for the current versions of these products as defined in the Product

End of Life section of BMC’s Product Support Policy page until the end of support date listed above.

For more details, you can read the official End of Life communications below:

EOL Customer Communication_BMC Decision Support_Server_508542.pdf

EOL Customer Communication_BMC Decision Support_Database_508536.pdf

EOL Customer Communication_ BMC Decision Support_Network_508541.pdf  

EOL Customer Communication_TrueSight Reporting Studio.pdf

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