With increasing demands for robust cybersecurity solutions that comply with industry best practices, BMC has implemented a new
Secure File Transfer (SFT) service for sharing large files with us.Our new SFT service supports SFTP, FTPS, and HTTPS protocols with
the latest in-transit and at-rest encryption technologies.
This new service is an alternative to attaching a file to a Case via BMC Support Central and must always be used for files which exceed the 2GB limit for Case attachment file size. Files that are 2GB or smaller should be attached directly to Cases.
Before you can access any of our file transfer services, you must have a Support Central registered account with at least one associated Support subscription. If you have not previously registered on Support Central, click here to register. To complete your registration / subscription, you will need access to your company email account, and a valid Support ID and PIN. If you need instructions on how to register, click here to view a how-to video.