Share This:

We are glad to introduce a new version of the "BMC Registration" form for our new customers. It went live on Sunday, May 19.


What’s new?


The new registration form makes it easier than ever to quickly register and get access to BMC Support, Academy (Education), Partner Services, and BMC Communities.


The new registration process is simpler and faster. The process is safe and secure and is integrated with industry leaders like Google Captcha and Pact-Safe. It is compatible with multiple platforms including mobile, tablet and personal computers and adheres to all the legal and regulatory requirements with full GDPR compliance.


Please note: Customers who already have a BMC account will not need to go through the process of registration again, this application serves customers that do not yet have a BMC account.


Below you can see a screenshot of our older registration form (on the left) and the new registration form (on the right).


Old Registration form 2019-380.png
New registration 2019-380.png


The new form requires fewer fields to be filled in, has improved validation of the entered data, improved error message handling, and enhanced input methods.


All customers get access to BMC Communities by default with new registrations. For access to BMC Support, BMC Academy (Education), and BMC Partner Services there are separate sections provided. This allows for a streamlined application that still offers a complete range of registration options.

New registration - subscriptions highlighted.png


To access BMC Support you will need a BMC Support Contract ID and a Contract PIN, which is provided after purchase in an ‘order delivery email’. This Contract ID can also be received by contacting BMC Customer Support.


New Language and Time Zone dropdown fields will help ensure that you get the most suitable support personnel to address their support cases.

languag and time zone fields.png


BMC Academy (Education and Training) offers a path for education and certification for over 200+ courses and 20+ certifications. To get access to BMC Academy, you will need to additionally fill in the postal address information as shown in the image below.





BMC Reseller Partners will need to fill in the following fields to get access to BMC Support and BMC Academy.



Terms and conditions: To submit the registration form, you will need to agree to the ‘Terms of Use’ by checking the checkbox and then click Submit.



For any assistance with the form, you can connect with our Customer Care team via the chat function.

Small chat icon.png


New Look for orientation emails: After registering and validating your email address, you will receive an easy-to-read orientation email tailored for the resources that you registered for, including our new customer orientation checklist.

Basic registration v5.jpg

Including product communities for visibility: TrueSight Server Automation Client Management Cloud Lifecycle Mgmt Control-M Discovery / ADDM FootPrints service desk Mainframes Solutions Digital Workplace / MyIT Remedy AR System Remedy ITSM  BMC Helix Remedyforce Track-It! TrueSight Capacity Optimization TrueSight Infrastructure Mgmt Online Experience (BMC Only) BMC Helix MainView Solutions for Db2 Solutions for IMS CMDB TrueSight Cloud Operations TrueSight Operations Mgmt TrueSight Orchestration TrueSight Server Automation TrueSight Vulnerability Mgmt