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In December of 2015, BMC updated the Case Management service on our Support Central web site. On that date, all open, active Issues were migrated into Cases in the new service. To assist customers with the transition, we included the “Historical Cases” link on the Case Management page to allow access to Issue records which were closed prior to December, 2015.

 

In accordance with BMC’s internal data retention and access policies, we will be removing access to those old Issues, effective November 1, 2018. After that date, the “Historical Cases” link will no longer be available in Case Management on BMC Support Central.

 

Access to more recent Case data is not changing, only the “Historical Cases” link to Issues closed before December 2015 is being removed.

 

If you have questions about this change, please contact customer_care@bmc.com.