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Starting September 20th, BMC Okta Single Sign-on (SSO) will stop supporting browsers that do not support TLS 1.2. Users with old browsers will receive an error screen as mentioned here:  Support Central fully supports the browsers listed below. While aspects of Support Central may function correctly, any features requiring SSO will no longer work if you don’t have TLS 1.2 enabled on your browser.


Supported Browsers




Platforms (If Applicable)


Note: For details about Okta browsers and TLS support, see here.

Google Chrome




Mozilla Firefox





ESR 31+



Microsoft Internet Explorer


Server 2008 R2/ Windows 7 and 8

*Disabled by Default (See Below)



Server 2012 / Windows 10

Enabled by Default

Microsoft Edge


Windows 10


Apple Safari


OS X 10.9 +


Apple Safari (Mobile)

iOS 5+




For users that need to enable TLS 1.2 in Internet Explorer, please follow the following instructions:

  1. Open Internet Explorer

  2. From the menu bar, click Tools >  Internet Options > Advanced tab

  3. Scroll down to the Security category and check the option boxes for Use TLS 1.1 and Use TLS 1.2

  4. Click OK

  5. Restart Internet Explorer