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IS&T and Customer Success have just launched over sixty new product support pages that bring together product information, knowledge articles, Community posts, downloads and much more. These pages bring the most relevant product information for any given BMC product into a single location. Pages are product and version specific.

Product Support page - Remedy AR.png

BMC's most popular products have a page available, through a simple predictive search field and A-Z listing, sorted by product line:

Product Support landing page-short.png

Some of the features that the pages offer are...

  • Version specific information:

Product Support pages - version dropdown.png

  • An easier way to sign-up for product alerts / proactive notification emails:

Product Support pages - proactive notifications.png

  • Product life-cycle information:

Product Support pages - lifecycle info.png

  • Easy access to case management:

Product Support pages - case management.png

  • Easy access to product specific search results via our company-wide search tool:

Product Support pages - search.png

  • Expandable sections

Product Support pages - expandable sections.png

  • Direct access to specific documentation areas:

Product Support pages - documentation section.png

  • Answered questions:

Product Support pages - answered questions section.png

  • All the ‘How-to’ videos for this product in one place:

Product Support pages - video section.png

  • The most recent knowledge articles for the product:

Product Support pages - Knowledge section.png

  • Immediate click-through to the exact downloads and patches for the product and version:

Product Support pages - Downloads section.png

  • A richly-featured Communities section:

Product Support pages - Communities section.png

  • A built-in feedback mechanism, so you can let us know what you think

Product Support pages - Feedback.png

If you have any feedback about the pages, we would love to hear from you! Please leave any thoughts below or, better still, on the pages themselves in the feedback section.


Many thanks!


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