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As part of BMC’s continued focus on improving the online experience, we are excited to announce the availability of knowledge articles in both web searches (Google, etc.) and on BMC Communities.    In the latest TSIA (Technology Services Industry Association) support survey, more than 80% of corporate IT users and administrators prefer Google as their first method of finding answers to their product questions. While BMC still recommends using our comprehensive search engine on Support Central as the number one choice for search, we recognize that not everyone starts there. So to meet our customers "where they are" we are now publishing public Knowledge Articles (KAs) on BMC Communities so they can be crawled by standard search engines as well as adding the ability to find recent and frequently linked KAs.


Here is a summary of the benefits of accessing knowledge in different ways:


Search BMC SupportSearch for technical solutions in BMC documentation, our extensive Knowledge base, BMC Communities, Support Central, and YouTube Channels using powerful filtering and advanced search capabilities
Web searches such as GoogleFind content including but not limited to BMC sites
BMC CommunitiesBrowsing or sharing sharing recent, popular, or frequently used knowledge



Knowledge Articles on BMC Communities also enables several features requested by customers including the ability to:



To learn more, see FAQs on Public Knowledge Articles on Communities


To learn more about the search capabilities see Enhancements to Search BMC Support - INCLUDES VIDEO on Support Central.


We are always looking for ways to improve the online support experience. If you have comments or feedback, add comments below.


The following communities have the Knowledge page enabled: AppSight CMDB Atrium Orchestrator BSM Dashboards and Analytics Client Management Cloud Lifecycle Mgmt Control-M Bladelogic Database Automation Discovery FootPrints service desk MainView Middleware Automation Digital Workplace TrueSight Network Automation Recovery Management / SQL Backtrack Release Lifecycle Management Release Package and Deployment Remedy AR System Remedy ITSM BMC Helix BMC Helix Remedyforce TrueSight Server Automation Solutions for Db2 Solutions for IMS Track-It! The specified item was not found. TrueSight Capacity Optimization TrueSight Infrastructure Mgmt MainView Middleware Mgmt TMART