As part of BMC’s continued focus on improving the online experience, we are excited to announce the availability of knowledge articles in both web searches (Google, etc.) and on BMC Communities. In the latest TSIA (Technology Services Industry Association) support survey, more than 80% of corporate IT users and administrators prefer Google as their first method of finding answers to their product questions. While BMC still recommends using our comprehensive search engine on Support Central as the number one choice for search, we recognize that not everyone starts there. So to meet our customers "where they are" we are now publishing public Knowledge Articles (KAs) on BMC Communities so they can be crawled by standard search engines as well as adding the ability to find recent and frequently linked KAs.
Here is a summary of the benefits of accessing knowledge in different ways:
|Search BMC Support||Search for technical solutions in BMC documentation, our extensive Knowledge base, BMC Communities, Support Central, and YouTube Channels using powerful filtering and advanced search capabilities|
|Web searches such as Google||Find content including but not limited to BMC sites|
|BMC Communities||Browsing or sharing sharing recent, popular, or frequently used knowledge|
Knowledge Articles on BMC Communities also enables several features requested by customers including the ability to:
- View recent BMC authored knowledge articles for a product
- View the most popular knowledge articles to see the knowledge in highest demand
- Bookmark knowledge articles so you can review them later
- Subscribe for notification if a knowledge article changes so you have the latest information
To learn more, see FAQs on Public Knowledge Articles on Communities
To learn more about the search capabilities see Enhancements to Search BMC Support - INCLUDES VIDEO on Support Central.
We are always looking for ways to improve the online support experience. If you have comments or feedback, add comments below.
The following communities have the Knowledge page enabled: AppSight CMDB Atrium Orchestrator BSM Dashboards and Analytics Client Management Cloud Lifecycle Mgmt Control-M Bladelogic Database Automation Discovery / ADDM FootPrints service desk MainView Middleware Automation Digital Workplace / MyIT TrueSight Network Automation Recovery Management / SQL Backtrack Release Lifecycle Management Release Package and Deployment Remedy AR System Remedy ITSM Remedy OnDemand Remedyforce TrueSight Server Automation Solutions for DB2 Solutions for IMS Track-It! TrueSight App Visibility Manager TrueSight Capacity Optimization TrueSight Infrastructure Mgmt TrueSight Middleware Mgmt TMART