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As part of BMC’s continued focus on improving the online experience, we are excited to announce the availability of knowledge articles in both web searches (Google, etc.) and on BMC Communities.    In the latest TSIA (Technology Services Industry Association) support survey, more than 80% of corporate IT users and administrators prefer Google as their first method of finding answers to their product questions. While BMC still recommends using our comprehensive search engine on Support Central as the number one choice for search, we recognize that not everyone starts there. So to meet our customers "where they are" we are now publishing public Knowledge Articles (KAs) on BMC Communities so they can be crawled by standard search engines as well as adding the ability to find recent and frequently linked KAs.

 

Here is a summary of the benefits of accessing knowledge in different ways:

 

Use
To
Search BMC SupportSearch for technical solutions in BMC documentation, our extensive Knowledge base, BMC Communities, Support Central, and YouTube Channels using powerful filtering and advanced search capabilities
Web searches such as GoogleFind content including but not limited to BMC sites
BMC CommunitiesBrowsing or sharing sharing recent, popular, or frequently used knowledge

 

 

Knowledge Articles on BMC Communities also enables several features requested by customers including the ability to:

 

 

To learn more, see FAQs on Public Knowledge Articles on Communities

 

To learn more about the search capabilities see Enhancements to Search BMC Support on Support Central.

 

We are always looking for ways to improve the online support experience. If you have comments or feedback, add comments below.

 

The following communities have the Knowledge page enabled: AppSight Atrium CMDB Atrium Orchestrator BSM Dashboards and Analytics Client Management Cloud Lifecycle Mgmt Control-M Database Automation Discovery / ADDM FootPrints service desk MainView Middleware Automation Digital Workplace / MyIT Network Automation Recovery Management / SQL Backtrack Release Lifecycle Management Release Package and Deployment Remedy AR System Remedy ITSM Remedy OnDemand Remedyforce Server Automation Solutions for DB2 Solutions for IMS Track-It! TrueSight App Visibility Manager TrueSight Capacity Optimization TrueSight Infrastructure Mgmt TrueSight Middleware Mgmt TMART

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