As part of BMC’s continued focus on improving the online support experience we are excited to announce easier access to some of the best content we have available – Self Help Videos. We have been listening to your feedback and as a result BMC has developed hundreds of new self-help videos in the past few months. These 3-5 minute videos focus on new features and FAQs to help you speed up deployment and understanding by making the information easier to consume. To get you to that content as quickly as possible, videos can now be found directly on Search BMC Support on a new Videos tab. Results can be filtered by title, create date or channel. See below for an example:
We are always looking for ways to improve our Search capabilities, and we want to hear from you what changes can help you most. You can provide feedback on the Search experience at any time by clicking on the vertical “Feedback” image in the search results on Support Central, sending me a message, or leave a comment below.
To view videos on a product, see the following playlists: