In our efforts to continue evolving Support Central based on your feedback, we have improved threefeatures on the Support Central web site. The three improvements are:
Support News Moves to a Ticker Format
The Support News section of Support Central previously resided below the information banner and
contained the three most recent articles. Now, we have transformed the Support News section to a
Web Ticker that scrolls the titles of articles. We have also moved it to the top of the page. You can
either click on the title of the article, which will take you to the news article in the BMC Customer
Support Community or you can select “View All News” to view any article in the Community.
Changing the Feedback Mechanism
Since the Support Central redesign last year, we have had a static information box for Feedback. To
make the page more streamlined, we have removed the information box and replaced it with a floating
tab on the right hand side of the page, as seen in the image below. This, in combination with the change
in the Support News, will reduce the overall size of the Support Central main page and reduce the need
to scroll to find the information they need.
Search Box on Every Page
We have added a new search box in the upper navigation bar in addition to the main search box on the
Support Central home page. This new search box will appear on each Support web page, allowing you to
utilize the same search capability from any page without having to return to the main Support Central page.
Stay tuned to this forum for additional future updates as we continue to try and improve your online
experience with Support Central.