To ensure our ability to continuously support our customers, BMC conducts annual Business Continuity tests on all our corporate systems. Our 2016 test will be conducted between August 19th and August 27th.
On Friday, August 19th from 10:00PM CT until approximately 7:00AM Saturday, August 20th (0400-1300 Saturday UTC), BMC will redirect all corporate services to our secondary data center.
During a period of extended testing on Saturday, August 20th from 7:00AM CT – 10:00PM CT (Saturday 1300 - Sunday 0400 GMT), our Legacy Numara and Service Desk Express (including Remedyforce) web sites will be unavailable. These sites contain legacy data and some licensing applications.
Support Central Case Management and Knowledge search services will be fully functional.
On Friday, August 26th from 10:00PM CT until approximately 7:00AM Saturday, August 27th (0400-1300 Saturday UTC), BMC will redirect all corporate services back to our primary data center.
Support Central services which will be unavailable during the two service redirection periods include:
Footprints Asset Core Licensing
Electronic Product Distribution (EPD)
Product Availability and Compatibility (SPAC)
Mainframe Internet Service Retrieval (ISR)
New Customer registrations
Customer Profile updates
Viewing Historical Support Cases
Searching for content which requires authentication to view
Services will be redirected between data centers incrementally, so you may experience interruptions of various bmc.com and Support Central services at any time during the two redirection periods.
If you encounter a critical problem at any point during this exercise, please phone our Global Contact Center for immediate assistance.
We appreciate your patience as we confirm the reliability of our corporate systems and our Business Continuity Plan.