BMC Support upgraded its Search Support feature in late 2015 resulting in over 740,000 knowledge
resources across more than 300 products. As a result of the upgrade, the monthly search sessions
have doubled. This five-minute video shares tips for searching effectively for the information you need.
One of the goals of the upgrade
was to make search more
versatile so users can easily
navigate the available knowledge
to find a solution. The general
guideline is to enter descriptive
search terms and then add more
details in order to narrow the
search down to the information
that is needed.
This video demonstrates how to effectively search for:
The video also demonstrates how to use the Partial Match feature described in Support Central Updates .
We are constantly looking for ways to improve our
Search capabilities. We want to hear from you about
what works well and what needs to be improved.
Click here and take our Support Central survey.
1. Select “Searching for a solution” as the reason for visiting Support Central.
2. Rate how well Support Central meet your needs
(1 -5 stars).
3. Enter your feedback about Search in the
“Suggestions for improving the site” field.
4. If you would like a response to your feedback,
please enter your email address in the last field.
Stay tuned to this forum for additional future updates as we continue to try and improve your online
experience with Support Central.