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As you know, we launched our new Support Central site recently - we’d like to update you on what has been accomplished, what is coming next, and what that means to you!

 

What has been accomplished?

The new Support Central site was launched May 29. The new user interface is focused on ease of use and provides you with quick access to the information and tools that you need most. The response we have received has been overwhelmingly positive about the new look and feel, the layout and navigation, and the new “Recent Issue” applet.

 

What is coming next?

We are excited to let you know we are developing even more new functionality that will continue to improve your experience on Support Central. These improvements will be available to you in the coming months and include:

  • Dramatically enhanced self-service functionality focused on ease of use and system performance
  • Increasing the accuracy, speed and searching capabilities of the Knowledge Base
  • Delivering Dynamic Knowledge solutions to you proactively
  • The ability to access Support Central Case Management functionality from multiple devices
  • And one case management system for all BMC support products

 

What does this mean to me? What do I need to do to prepare for this functionality?

In order to prepare for this new functionality, you should make sure you update to a browser that supports these great new features.  Supported browsers will be:

  • Microsoft Internet Explorer® versions 9, 10 and 11
  • Mozilla Firefox®, most recent stable version
  • Google Chrome™, most recent stable version
  • Apple® Safari® versions 5.x, 6.x and 7.x on Mac OS X

 

There will be a lot more specific information and updates provided over the next few months, as we get closer to the release of this next round of the improved BMC support experience. However, we wanted to give you plenty of time to prepare! If you have any questions, please feel free to click the “Submit Feedback” button on Support Central any time.