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Hi – I’m Joanne Dixon with the BMC Customer Care Team supporting Website technologies.   Our Web team can assist you with many items including but not limited to:


  • Finding a product in Product Downloads (EPD)
  • Add/remove a secondary email in your profile
  • Any Web problems or errors
  • Nominating someone to be an Admin for a Support ID
  • Finding a Support ID


You can reach us by opening an Issue using ‘Customer Support Web’ in the Product field via Support Central - Issue Management.   Not registered on Support?  If you have a Support ID and PIN, go to Register Now on the left side of   If any questions, email us at


Thank you for using BMC! We appreciate any feedback!