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For the last few months we have been working at BMC to improve our support website, BMC Support Central. This has involved reviewing what support applications you use most often, what content is the most popular and useful and what we need to do to make the website easier, faster and relevant.

 

We would love to hear what you think of Support Central and what you think we should improve. To let us know please take a few moments to fill out this short survey.

 

We depend on your feedback in order to prioritize and detail improvements. As we look forward to a some exciting major changes that will change your online support experience we have also been making some more incremental yet equally important changes to improve your experience online overall:

 

  • Our downloads and documentation websites now have significantly improved browser compatibility.
  • We launched a new dashboard interface for our documentation website, docs.bmc.com that gives you a central access point to all product documentation with lots of great usability features.
  • Single sign-on was introduced for BMC.com and Support Central so that you can seamlessly move between docs.bmc.com, downloads, BMC.com and Support Central. We also extended the single sign-on session length and added a 'remember me' feature that you can read about here.
  • We augmented issue reporting with a short question template in order to capture the most frequently required technical details on the initial contact with you.
  • We removed the need to login for most of our technical product documentation on docs.bmc.com to give you easier access and to enable indexing by Google and other external search engines, helping you to find the right documentation, no matter where you start your search.
  • We upgraded our downloads tool with easier country selection and a streamlined EULA agreement during login, refreshed branding and a new icon-driven navigation menu.

 

We hope that these changes are improving your experience of BMC online and there is certainly plenty more to come. If something has just come to mind whilst reading this, please be sure to take a few moments to fill out the short survey.