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The BMC Customer Support website includes resources about BMC Software products and solutions, but also resources to learn more about BMC Customer Support services.


The Support Welcome Guide, provides information for users who are new to using Customer Support and the BMC website.  Customer Support Policies are also included so you know what to expect in different product situations.


Customer Support News reports on new ways to use Customer Support, such as chat, and Customer Support Offerings provides more information on the different service levels.

Effectively Engaging Customer Support describes ways to be more successful when reporting issues and working with BMC Customer Support.