Members of BMC Customer Support work with product diagnostics frequently to diagnose issues, find root causes, and recommend plans of action to correct them. We use this expertise to drive improvements in the product and product documentation, but this is another area where we have been sharing our expertise on BMC Communities. In many of these activities there are multiple ways to approach the goal. Activities are often delegated, scheduled, and prioritized differently. Hence, there is no one-size-fits-all methodology, but our articles share the best practices which have been successful in our experience, and we invite feedback and discussion.
Technical Success Plans highlight useful practices for technical staff to consider for successful usage of an application. Example include:
- Maintenance activities
- Diagnostic health checks
- Diagnostic procedures
- Archiving practices
These documents are posted in the appropriate product community, using a label of either tsp or technical_success_plan.