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While we are all having to use new technology and processes to adapt to the new global business environment,

education remains one of the biggest factors to the success of your BMC solutions. BMC Education is offering

these special promotions through September 30th 2020:

Tailored Private Classes

Learn just what you need and save time and expenses to get your tailored class:  Customers may choose
modules from up to 3 different courses from a single product area and define their own Tailored Private
Class.  BMC will review and work with customers to build the private offering, suggest any required
prerequisite knowledge based on team skill and course requirements, and verify that lab exercises will
flow.  Classes must be between 2 - 5 days and will include preparation time of 1 -2 days as part of the
promotion at no additional charge.

Small Private Classes

Run a class at your schedule and only for your team, even if you don´t have large group: If you have 6 or
less students that need to be trained, we are offering a small private class at 15% below list price for new
orders or 6 Learning Pass Credits (LPCs) per day of delivery if you choose to pay for the class using LPCs
(new LPC purchase or existing LPCs).

Assisted Self-Paced or Web Based Training courses

Take training at your time and speed with Assisted Self-Paced Learning which has the convenience of
on-demand training coupled with focused instructor assistance as well as virtual lab access. Or chose
Web-Based Training (WBT) which is the best method for on-demand training when you need it. Purchase
any ASP or WBT course and receive a 15% discount.

All promotions are valid only for training ordered with the promotion code and ordered and taken until
September 30th 2020. Contact education@bmc.com or on of our Education Advisors 
for details and to
discuss your training needs.

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Official End of Life announcement for the BMC Real End User Experience Monitoring and Analytics and TrueSight App Visibility Manager.

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Welcome to our next phase of free Education webinars, where we discuss the most current hot topics.

Our webinars feature the following products and topics.

 

BMC Education Hot Topic Webinar: TrueSight Operations Management - Analytics

TrueSight Operations Management analytics helps reduce false alarm counts and truly helps with Proactive

Infrastructure monitoring. We are aware that reactive monitoring using static thresholds are commonly used, but TrueSight

Operations Management analytics allows for the use of proactive threshold configuration which helps with identifying

operations issues before they occur. Q&A Session to follow.

  • Session 1:  Tuesday July 14, 2020: 09:00-10:00 IST             BMC – Online – APAC -- India
  • Session 2:  Thursday July 16, 2020: 18:00-19:00 IST           BMC – Online – APAC -- India

Register Here

 

BMC Education Hot Topic Webinar: Notifications with Control-M

Using Notification and On-do Actions in Control-M.  Q&A Session to follow.

  • Session 1:  Tuesday July 21, 2020: 09:00-10:00 IST             BMC – Online – APAC -- India
  • Session 2:  Thursday July 23, 2020: 18:00-19:00 IST           BMC – Online – APAC -- India

Register Here

 

BMC Education Hot Topic Webinar: Adding Custom Field to Smart IT

How to add custom fields of ITSM to your views using Smart IT? In this demo we’ll see how custom fields defined

for BMC Remedy IT Service Management can be displayed in the Smart IT user interface. We’ll also discuss how

to display out-of-the-box BMC Remedy ITSM fields that are not shown by default in Smart IT.  Q&A Session to follow.

  • Session 1:  Tuesday August 4, 2020: 800-900 IST  BMC – Online – APAC – India
  • Session 2:  Thursday August 6, 2020: 1800-19:00 IST  BMC – Online – APAC -- India

Register Here

 

 

BMC Education Hot Topic Webinar: TrueSight Server Automation - TSSA - Conociendo la Consola de Automatizacion

La Consola de Automatización se integra con TrueSight Server Automation para identificar, analizar y remediar parches
faltantes y vulnerabilidades en su entorno. Los operadores y administradores de TI utilizan la consola de automatización
para automatizar el proceso de administración de parches y vulnerabilidades para los servidores Windows y Red Hat Linux.

  • Sesión:  Jueves 13 de Agosto, 2020: 10:00-11:00 Tiempo central  BMC – Online – Américas - Central

Regístrate aquí

 

 

BMC Education Hot Topic Webinar: DWP - ¿Sus clientes "Colaboran" en sus solicitudes de servicio?

Digital Workplace Catalog ofrece una función para usuarios finales llamada “Colaboración”. Un usuario que envía una

solicitud de servicio puede agregar otros usuarios como colaboradores de la solicitud, para que los colaboradores

puedan ver y comentar la solicitud inicial. Los colaboradores también pueden cancelar la solicitud de servicio si es

necesario. La colaboración en las solicitudes de servicio es útil cuando un usuario crea una solicitud que afecta a

otros usuarios o si el usuario no estará disponible cuando se complete la solicitud.

  • Sesión:  Jueves 20 de Agosto, 2020: 10:00-11:00 Tiempo central  BMC – Online – Américas - Central

Regístrate Aquí

 

 

BMC Education Hot Topic Webinar: CMDB – Creación de Nuevos Atributos

En esta presentación, analizaremos las opciones para agregar atributos a nuestra CMDB. Consideraremos agregar

un atributo personalizado a las clases CMDB existentes o agregar un atributo al formulario AST:Attribute. Luego

veremos cómo podemos publicar los atributos para que sean visibles para apoyar a las personas en Smart IT.

  • Sesión:  Jueves 27 de Agosto, 2020: 10:00-11:00 Tiempo central  BMC – Online – Américas - Central

Regístrate Aquí

 

BMC Education Hot Topic Webinar: Personalizing Your TrueSight Operations Management Console

The TrueSight Operations Management Console comes with basic slots and layout for display, but as with any good

console you will need to modify it to best suit your needs or the needs of the operations team(s).  This quick walk

through will show you how to add slots, rearrange slots, and modify slot values to display information you find relevant

to your business needs.  Q&A Session to follow.

  • Session 1:  Tuesday Sept 1, 2020: 07:30-08:30 UK BST  BMC – Online – EMEA – UK/Ireland
  • Session 2:  Thursday Sept 3, 2020: 17:00-18:00 UK BST  BMC – Online – EMEA – UK/Ireland

Register Here

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We have launched the ‘My BMC Team’ feature in BMC Support Central for all our customers. With this feature, you can now see the contact details of your BMC account team. My BMC Team makes it easier for you to find the right person for purchase, services, or renewal queries.

 

The ‘My BMC Team’ feature will help you with the name, email address, and phone number of your BMC account team. You can also see the contact information of your BMC services project manager in case you have a current BMC Services project.

 

My BMC Team - Renewals tab.png

 

How do I get started?

 

You will need to have at least one Support ID already added to your BMC profile, either through an automated process (e.g., a product purchase) or by using the Manage Support IDs application. If you don’t have a Support ID, please contact customer_care@bmc.com to get your first Support ID.

 

How do I find it?

 

You can access ‘My BMC Team’ via BMC Support Central's 'My Support' menu

My BMC Team - Support nav entry point.png
Alternatively, you can find it via the ‘Contact BMC’ page

My BMC Team - Contct Us entry point.png

 

 

For Consultants and Partners

Consultants and Partners will need to have at least one Support ID added to your account profile from each of the companies for whom you would like to find the contact details. You can then use the ‘Select Company’ dropdown to filter the contact person responsible for each of the individual companies that you represent.

 

More information

We would be very interested in any and all feedback on this new capability. Please reply to this blog or use the ‘Feedback’ tab in the application itself.

 

Please see the following blog posts to find out more about how BMC is improving your online experience and self-service possibilities:

Live now: A new Licensed Products application

Knowledge and Search Tools Upgraded

Support Central Updates

New Secure File Transfer (SFT) service for Customer Support

Live now: a new Favorite Products and Alert Subscriptions application

New Profile Management application

New Online BMC Registration Form

New product alert subscription interface

New Product Support pages now live

 

Including product communities for visibility TrueSight Server Automation, Client Management, Cloud Lifecycle Mgmt, Control-M, Discovery, FootPrints service desk, Mainframe Solutions, Digital Workplace, Remedy AR System, Remedy ITSM, BMC Helix Remedyforce, Track-It!, TrueSight Capacity Optimization, TrueSight Network Automation, TrueSight Server Automation, TrueSight Infrastructure Mgmt, Online Experience (BMC Only), BMC Helix, MainView, Solutions for Db2, CMDB, TrueSight Operations Mgmt, TrueSight Orchestration, TrueSight Vulnerability Mgmt

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As part of BMC’s continued focus on improving the online experience, we upgraded our Knowledgebase and Search BMC Support tools over the weekend of June 5-7, 2020.

 

This upgrade delivers several enhancements including:

  • improving search relevance by considering Favorite Products
  • default search results display recommended content based on Favorite Products
  • removing non-product related Communities content from search results

 

These enhancement will result in better self-service content and search results to resolve known issues.

 

A major goal of this upgrade was to minimize disruption to existing users, but you will notice a few changes:

  • minor UI changes in the Search tool, but the location and functionality of search controls remains the same
  • Article Numbers have changed, but you can still search on the old Article Number to find articles and ‘Old Article Number’ is displayed so you know it is the correct article
  • Pre-upgrade links to knowledge articles are re-directed so they continue to display the same solutions
  • Public knowledge articles continue to be synchronized to BMC Communities and retain the Old Article Number as Tags so they can be found in searches

 

We are always looking for ways to improve the online support experience. If you have comments or feedback, add comments below.

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Official End of Life announcement for the BMC ProactiveNet Performance Management Products

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Starting with the 21.02 release (targeted for February 2021), BMC will no longer support the use of Microsoft Internet Explorer

version 11 with the products listed in the table below.

 

As technology continues to advance, it has become more challenging to resolve browser-specific issues related to Internet

Explorer 11. We may attempt to fix some issues related to that version, but some features may not work as expected.

Because of security compromises and performance issues, we recommend that you do not use Internet Explorer 11. Instead,

we encourage you to switch to other fully supported browsers.

 

BMC will still support Internet Explorer 11 on releases of BMC products prior to version 21.02 where Internet Explorer 11 was

already supported. Products not on this list have other plans for IE11 or have already deprecated support for IE11. If you do

not see your product on this list, please the check the system requirements for your specific product.

 

Note: Microsoft still supports Internet Explorer 11 on some operating systems (including Microsoft Windows 8.1 and 10 and

@Windows Server 2012 and 2016). For more information, see the Microsoft Lifecycle FAQ - Internet Explorer and Edge page.

 

 

Product
BladeLogic Application Automation Suite
BladeLogic Application Release Automation
BladeLogic Application Release Automation - Standard
BladeLogic Application Release Automation - Standard for WebSphere Business Applications
BladeLogic Database Automation
BladeLogic Portal
BladeLogic Rapid Deployment Stack for Servers
BMC Application Automation
BMC Application, Database, and Middleware Monitoring and Analytics
BMC Atrium Core - CMDB
BMC Atrium Single Sign On
BMC Client Management
BMC Client Management - Master Server
BMC Decision Support - Network Automation (5 Viewer/Query Licenses)
BMC Decision Support - Network Automation Query License
BMC Decision Support - Server Automation (5 Viewer, 1 Query License)
BMC Digital Workplace Advanced
BMC Digital Workplace Advanced - Active User
MyIT Base
BMC Discovery
BMC Discovery - Community Edition
BMC Discovery Extended Data Pack - Download Only
BMC Discovery for Data Center
BMC Discovery for Data Center - Formerly BMC Discovery Solution
BMC Discovery for Data Center - Redhat Edition
BMC Discovery for Storage
BMC Discovery for z/OS - License Add-on
BMC Helix Business Workflows
BMC Helix Capacity Optimization
BMC Helix Capacity Optimization for Networks Plus
BMC Helix Capacity Optimization for Serverless Assets
BMC Helix Capacity Optimization for Servers Plus
BMC Helix Capacity Optimization for Storage Plus
BMC Helix Chatbot - Active User (100 Users)
BMC Helix Chatbot - Named User (100 Users)
BMC Helix Chatbot Premium
BMC Helix Chatbot Premium Environment - Active User (100 Users)
BMC Helix Chatbot Premium Environment - Named User (100 Users)
BMC Helix Chatbot Standard
BMC Helix Client Management
BMC Client Management for Public Sector - OnDemand
BMC Helix Cloud Cost
BMC Helix Cloud Security
BMC Helix Cloud Security (per transaction)
BMC Helix Cloud Security - Starter Pack (50,000 Transactions per Month)
BMC Helix Cognitive Automation
BMC Helix Cognitive Search - 1,000,000 Documents
BMC Helix Custom Applications
BMC Helix Custom Applications Reporting
BMC Digital Workplace Advanced Cloud
BMC Digital Workplace Advanced Cloud for Public Sector
BMC Digital Workplace Advanced Cloud for Public Sector - Active User
BMC Digital Workplace Advanced Cloud - Active User
MyIT Base OnDemand for Public Sector
BMC Helix Discovery
BMC Helix Discovery for Service Providers
BMC Helix Integration Service
BMC Helix ITSM
BMC Helix ITSM (Public Sector)
BMC Helix Multi-Cloud Service Management
BMC Helix Multi-Cloud Service Management with Two Premium Connectors
BMC Helix Operations Management
BMC Helix Operations Management - Event Management for Devices
BMC Helix Operations Management - Event Management for Serverless Assets (250-Pack)
BMC Helix Operations Management - Event Management for Servers
BMC Helix Operations Management - Monitoring and Event Management for Devices
BMC Helix Operations Management - Monitoring and Event Management for Serverless Assets (250-Pack)
BMC Helix Operations Management - Monitoring and Event Management for Servers
BMC Helix Platform
BMC Helix Platform for Remedyforce
BMC Helix Premium Connector
Remedyforce Service Desk
BMC Helix Vulnerability Management for Servers
BMC HR Case Management
BMC HR Case Management OnDemand
BMC HR Case Management OnDemand for Public Sector
BMC Real End User Experience Monitoring - Software Edition
BMC Server Monitoring and Analytics
BMC Service Level Management
BMC Service Management Process Model for Service Support
BMC Service Request Management
BMC Virtual Chat
BMC Virtual Chat (Agent)
BMC Virtual Chat OnDemand
Client Management - Compliance for Track-It!
Client Management - Deployment for Track-It!
Client Management - Master Server for Track-It!
Client Management - Patch for Track-It!
Client Management for Track-It!
Entuity for TrueSight Operations Management
Infrastructure Management - PATROL Repository
Moviri Integrator for TrueSight Capacity Optimization
MyIT Premium
MyIT Digital Workplace OnDemand
MyIT Digital Workplace OnDemand - Withdrawn
MyIT Digital Workplace OnDemand for Public Sector - Withdrawn
MyIT Service Broker
MyIT Service Broker OnDemand
PATROL Agent
PATROL for AIX
PATROL for Amazon EC2
PATROL for Amazon Web Services
PATROL for Apache Kafka
PATROL for Apache Tomcat AS
PATROL for Application Management
PATROL for BMC Server Automation
PATROL for Citrix XenApp and XenDesktop
PATROL for Citrix XenServer
PATROL for Cloud Foundry
PATROL for Composite attributes
PATROL for Converged Infrastructure
PATROL for Data Integration
PATROL for Docker
PATROL for ElasticSearch
PATROL for Entuity
PATROL for Google Cloud Compute
PATROL for Google Cloud Platform
PATROL for Hadoop
PATROL for DB2
PATROL for IBM WebSphere Application Server
PATROL for Internet Servers
PATROL for iSeries
PATROL for JBoss
PATROL for Kubernetes
PATROL for Lightweight Protocols
PATROL for UNIX and Linux v1.0.00
PATROL for Linux
PATROL for Log Management
PATROL for Microsoft Azure
PATROL for Microsoft Azure Virtual Machines
PATROL for Microsoft Exchange Servers
PATROL for Microsoft SQL Server
PATROL for Microsoft Windows
PATROL for MongoDB
PATROL for OpenStack
PATROL for OpenVMS
PATROL for Oracle
PATROL for Oracle Enterprise Database
PATROL for Oracle Tuxedo
PATROL for Oracle WebLogic
PATROL for PostgreSQL
PATROL for Red Hat Enterprise Virtualization
PATROL for Remedy AR Server
PATROL for SAP HANA
PATROL for SAP Solutions Manager
PATROL for Scripting
PATROL for Siebel eBusiness Applications
PATROL for Solaris
PATROL for Sybase
PATROL for TrueSight Self-Monitoring
PATROL for Unix and Linux
PATROL for VMware vSphere
PATROL Installation Utility
PATROL Knowledge Module for Control-M
Remedy AR System Server
Remedy Asset Management Application
Remedy Change Management Application
Remedy Developer Plus
Remedy Encryption Performance Security
Remedy Encryption Premium Security
Remedy Flashboards Application
Remedy IT Service Management Suite
Remedy Knowledge Management Application
Remedy Migrator
Remedy OnDemand - MyIT Digital Workplace - Withdrawn
Remedy OnDemand - MyIT Digital Workplace for Public Sector - Withdrawn
Remedy Service Desk Application
Remedy Service Management
Remedy Single Sign On
Remedy with Smart IT
Remedy with Smart IT
Remedyforce Client Management - Premium
Remedyforce Client Management – Premium Plus
Sentry Backup Monitor for BMC Helix Operations Management
Sentry for TrueSight Operations Management
Sentry Hardware Analyzer for TrueSight Operations Management
Sentry Hardware Monitor for BMC Helix Operations Management
Sentry High Availability and Backup Monitoring and Analytics for TrueSight Operations Management
Sentry High Availability Monitoring for BMC Helix Operations Management
Sentry Integrator for TrueSight Capacity Optimization
Sentry Monitoring Studio for TrueSight Operations Management
Sentry Software Backup Management for BMC Performance Manager
Sentry Software High Availability Management for BMC Performance Manager
Sentry Storage Monitor for BMC Helix Operations Management
TrueSight App Visibility Agent
TrueSight App Visibility Manager Server
TrueSight Automation Console
TrueSight Server Automation for Servers
TrueSight Automation for Servers - Configuration and Compliance Management
TrueSight Automation for Servers - Patch and Vulnerability Management
TrueSight Automation for Servers - Provisioning and Software Deployment
BladeLogic Automation Suite - Base License
TrueSight Capacity Optimization
TrueSight Capacity Optimization Network Extensions by Moviri
TrueSight Capacity Optimization Server Extensions by Moviri
TrueSight Capacity Optimization Storage Extensions by Sentry
TrueSight Capacity Optimizer for Mainframes
TrueSight Cloud Cost Control
TrueSight Infrastructure Management
TrueSight IT Data Analytics
TrueSight IT Data Analytics Content Pack
BMC Network Automation
BladeLogic Network Automation
TrueSight Network Automation - Data Warehouse
TrueSight Operations
TrueSight Operations – 1K Sentry Data Streams
TrueSight Operations - Event Integrator for z/OS
TrueSight Operations Management
TrueSight Orchestration Platform
TrueSight Presentation Server
BMC Server Automation
BMC Server Automation
BMC Server Automation - Compliance
TrueSight Server Automation - Compliance Module
BMC Server Automation - Configuration
TrueSight Server Automation - Configuration Module
TrueSight Server Automation - Helix Add On
BMC Server Automation - Patch
TrueSight Server Automation - Provisioning Module
TrueSight Server Automation for Patching - Helix Add On
TrueSight Server Automation Suite
BMC Server Automation - Provisioning
TrueSight Smart Reporting
TrueSight Smart Reporting - Platform
TrueSight Synthetic Transaction Monitor with Micro Focus Silk Performer
TrueSight Vulnerability Management (formerly BladeLogic Threat Director)
BladeLogic Threat Director - Server Endpoint License Add-on
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We have launched a new ‘Licensed Products’ application for all our customers. This application displays a list of all the BMC products that your company is licensed to use.

The ‘Licensed Products’ application will also help you get the Support IDs for the products you don’t have already. You can request the addition of the relevant Support ID for a BMC product to your BMC profile within the application. This will enable you to download the product and its patches using our Electronic Product Distribution (EPD) application. Additionally, you will be able to submit and manage support cases for the products associated with that Support ID. This new process is quick, secure, and efficient.

Licensed Products - blurred details.png

How do I get started?

In order to get started with this application, you will need to have at least one Support ID already added to your BMC profile, either through an automated process (e.g., a new product purchase) or by using the Manage Support IDs application. If you haven’t completed this initial step, please contact customer_care@bmc.com to get your first Support ID.

 

How do I find it?

The ‘Licensed Products’ application is accessed via ‘Edit Profile’ on the BMC Support Central header:

Edit Profile.png

N.B. You must log in to your BMC profile in order to see ‘Edit Profile’.

When in the Edit Profile application, click ‘My Products’ and then ‘Licensed Products’:

Licensed Products - blurred details and navigation highlighted.png

How does it work?

flow.png

Search for a product that you are interested in:

Licensed Products - blurred details + search highlighted.png

Or look through the list of products to see what is available to your company:

Licensed Products - blurred details + products and pagination highlighted.png

 

Licensed Products - Support ID column - no highlight, blurred ID.png
‘In process’ is shown after you request to add a Support ID to your BMC profile
‘+ Request’ is shown for products that your company is licensed to use but which you are not personally supported to use yet. Click the icon to request that this Support ID is added to your BMC profile
A number is shown in the ‘Support ID’ column when the Support ID has already been added to your BMC profile.

If you have requested the addition of a new Support ID to your BMC profile, you will receive an email confirming that your request is in process. Our Global Contact Center team will directly contact you within 24 business hours to confirm that the Support ID has been added to your account.

 

In some circumstances, our Global Contact Center team may seek authorization from an administrator at your company before your request is carried out.

 

For Consultants and Partners

Consultants and Partners will need to have at least one Support ID added to your account profile from each of the companies whose products you would like to be supported on.

The ‘Select Company’ dropdown can then be used to help filter the products available to individual companies that you represent:

Licensed Products - blurred details + select company highlighted.png

We would be very interested in any and all feedback on this new capability. Please reply to this blog or use the ‘Feedback’ tab in the application itself.

 

Please see the following blog posts to find out more about how BMC is improving your online experience and self-service possibilities:

Support Central Updates

New Secure File Transfer (SFT) service for Customer Support

Live now: a new Favorite Products and Alert Subscriptions application

New Profile Management application

New Online BMC Registration Form

New product alert subscription interface

New Product Support pages now live

 

Including product communities for visibility TrueSight Server Automation, Client Management, Cloud Lifecycle Mgmt, Control-M, Discovery, FootPrints service desk, Mainframe Solutions, Digital Workplace, Remedy AR System, Remedy ITSM, BMC Helix Remedyforce, Track-It!, TrueSight Capacity Optimization, TrueSight Network Automation, TrueSight Server Automation, TrueSight Infrastructure Mgmt, Online Experience (BMC Only), BMC Helix, MainView, Solutions for Db2, CMDB, TrueSight Operations Mgmt, TrueSight Orchestration, TrueSight Vulnerability Mgmt

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Education is one of the biggest factors to secure fast deployment and efficient usage of your BMC solutions. Take this time

to explore all of your education opportunities and improve the skills that are critical for success. BMC Education is offering

these special promotions in addition to our BMC Education standard offers to our customers and partners until June 30th, 2020.

 

Promotion 1 - Renew your existing subscription for 12 months and only pay for 9

Any customer that renews their expired or expiring subscription for a minimum of 1 year will receive a 25% discount. That is like

getting 3 months of your subscription for free. Subscription renewals and new subscription purchases must be completed by

May 27, 2020 to qualify for the 25% discount.

PROMOTION CODE = Q1FY21SUBRENEW

 

Promotion 2 - Sign up for a new 12 month subscription and only pay for 10

Purchase any new subscription for a minimum of 1 year and receive a 16.7% discount, what equals paying for 10 instead of 12

months. Subscription purchases must be completed by May 27, 2020 to qualify for the 16.7%. 

PROMOTION CODE = Q1FY21SUBNEW

 

For more information about our subscriptions, training, and certifications please reach out any time to education@bmc.com

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As the COVID-19 virus pandemic continues, we want to do our part to help you navigate the challenges that will face

us all. In addition to our standard Education offerings we are offering free webinars around the following products and topics.

 

BMC Education Hot Topic Webinar: Control-M Find and Update 

How to use the Find and Update facility in the Planning domain of the Control-M GUI to make changes to job flows.

We will examine using some of the more advanced options in the Update values, examine saving update definitions,

and using saved definitions. Q&A Session to follow.

  • Session 1:  Thursday June 11, 2020: 13:00-14:00 UK BST BMC – Online – EMEA – UK/Ireland
  • Session 2:  Thursday June 11, 2020: 10:00-11:00 US CDT BMC – Online – Americas – Central

Register Here

 

BMC Education Hot Topic Webinar: Control-M SMART Folders

A tour and example of ways to use SMART folders and sub-folders to manage large job flows and group sub-processes with introductions to scheduling options, variables and statistics. Q&A Session to follow.

  • Session 1:  Tuesday May 26, 2020: 13:00-14:00 UK BST  BMC – Online – EMEA – UK/Ireland
  • Session 2:  Tuesday May 26, 2020: 10:00-11:00 US CDT  BMC – Online – Americas - Central

Register Here

 

BMC Education Hot Topic Webinar: Digital Workplace Catalog - Are your customers “collaborating”

on their service requests

Digital Workplace Catalog offers a feature for end users called Collaboration. A user who submits a service request

can add other users as collaborators to the request, so the collaborators can view and comment on the initial request.

Collaborators can also cancel the service request if required. Collaboration on service requests is useful when a user

creates a request that impacts other users or if the user will not be available when the request is fulfilled. Q&A Session

to follow.

  • Session 1:  Monday May 4, 2020: 13:00-14:00 UK BST      BMC – Online – EMEA – UK/Ireland
  • Session 2:  Monday May 4, 2020: 10:00-11:00 US CDT      BMC – Online – Americas - Central

Register Here

 

BMC Education Hot Topic Webinar: TrueSight Server Automation - Automation Console

Automation Console integrates with TrueSight Server Automation to identify, analyze, and remediate missing patches and

vulnerabilities in your environment. IT operators and administrators use the Automation Console to automate the patch and

vulnerability management process for Windows and Red Hat Linux servers. Q&A Session to follow.

  • Session 1:  Thursday May 7, 2020: 13:00-14:00 UK BST    BMC – Online – EMEA – UK/Ireland
  • Session 2:  Thursday May 7, 2020: 10:00-11:00 US CDT    BMC – Online – Americas - Central

Register Here

 

 

BMC Education Hot Topic Webinar: CMDB - Creating New Attributes

In this presentation we will be looking at the options for adding attributes to BMC CMDB. We will consider adding a custom

attribute to existing CMDB classes or adding an attribute to the AST:Attribute form. We will then look at how we can publish

attributes so they are visible to support people in Smart IT. Q&A Session to follow.

  • Session 1:  Thursday June 15, 2020: 13:00-14:00 UK BST BMC – Online – EMEA – UK/Ireland
  • Session 2:  Thursday June 15, 2020: 10:00-11:00 US CDT BMC – Online – Americas – Central

Register Here

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The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

 

See Product Change Notification

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As the world is experiencing the increasing impact of the COVID-19 virus, we recognize that our customers, partners and employees
are being challenged in new and extraordinary ways. We want to make sure that we are helping you to continue learning and to
expand your expertise.

 

BMC prioritizes the health and safety of our customers and employees as well as the continued delivery of customer success. For our
customers who wish to do so, we will ensure training continues without interruption. For safety measures we have moved all remaining
face to face publicly scheduled courses to online courses and are working with customers to move private training online as well. BMC
Education has been delivering up to 90% of our Instructor Led Training online for the last 10 years, so we are able to take this step
immediately with the same quality as in a physical classroom without disruption. 

 

This change reduces physical interaction and empowers work at home employees to access flexible learning options. For customers
that are enrolled for an upcoming course that has been moved online all Learning Pass Credits can be reused, there will be no additional
charge or loss in training credits.

BMC Education has the following modalities to allow our customers and partners to continue their learning 24/7 and from wherever they are:

 

As the COVID-19 virus pandemic continues, we want to do our part to help you navigate the challenges that will face us all. In addition to our
standard Education offerings, we also want to provide you some additional services to use the available time you might have in the home office:

  • You can register for one of our free Explore subscriptions.
  • Take one of our free Skills Assessments to identify in which areas you can benefit most from additional training.
  • You can participate in one of our free one hour webinars around products and training.
  • Exclusive for existing BMC Education customers (current subscription subscriber and students registered to courses) - You can attend
    weekly call with an instructor for Q&A and technical deep dives (Schedule coming soon).

 

Please feel free to contact us any time for questions and any alternatives you need for your learning at education@bmc.com.

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Now our customers can fully automate the acquisition of PTF maintenance for their BMC products and solutions by using the

industry-standard SMP/E RECEIVE ORDER command. Support is provided for all receive order content types and data

transfer methods.

 

For more information, click here.

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The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

 

See Product Change Notification

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It has been less than a year since BMC launched Education Subscriptions and we just welcomed our 200th Ultimate Subscription
customer – that makes almost 600 Subscription customers overall. Education Subscriptions allow our customers to stay up to
date with rapidly changing environments, new versions, changing roles, and the most recent trainings available. BMC offers three
levels of subscriptions:

  • Explore: free overview content
  • Essentials: fundamentals content to get started
  • Ultimate: unlimited access and all upcoming releases within 1 year

 

We have released over 25 different subscriptions since we launched the service and we have just released some exciting new ones:

  • BMC Helix ITSM and CMDB: Ultimate Subscription (replacing Remedy Core)
  • BMC Helix Digital Workplace and Add-Ons: Ultimate Subscription (replacing Remedy Self Service, including new training like
    BMC Helix Chatbot, BMC Helix Multi-Cloud and BMC Helix Cognitive)

 

Over 500 subscription customers enjoy the following benefits:

 

  • Get More – Continuous access to your selected subscription content for one product including any associated courses
    and certification exams
  • Exclusive Content* – Access education services exclusive to subscription (e.g., six hours of instructor coaching)
  • Ease of Use – One-stop shop to a complete product portfolio of education
  • Save Money – Save up to 60% over the cost of purchasing the same content separately
  • Future Proof* – New content and latest releases automatically added at no additional cost, so your subscription is always
    up to date
  • Flexibility – Train on what you need, when you need it with multiple learning options (i.e., ASP, WBT, instructor-led)

 

Take some time to explore our Subscription services at BMC.com or contact us via education@bmc.com.

* Applies to Ultimate subscriptions only

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