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BMC Customer Support Community

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The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

 

See Product Change Notification

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There are some important changes coming to BMC downloads (EPD) on Friday November 16, 2018.

 

Added Features

  • New single download button in EPD. When downloading, you must check the downloads you want and then click the Download button.
    Your browser’s download manager will handle the download of multiple files natively
    • Single download button replaces both Download via FTP and Download Manager buttons in the interface
  • New FTP service for mainframe products only (going live Nov 21 @ 10:30p CST )

 

 

Discontinued Features

  • FTP protocol discontinued in EPD application -  we are no longer offering this feature because ISP’s are no long supporting FTP due to
    security concerns
  • Download Manager discontinued - we are no longer offering the Download Manger because it is no longer supported by the vendor

 

We hope that these changes will simplify the download interface and make it easier to download the files you need.

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BMC Education is pleased to introduce three new subscriptions for Remedy Service Management. The subscription

service allows individuals to have access to all education contents for single price. The new following

subscriptions are available for use:

  • Explore Remedy Service Management: product features and overview for Remedy Service Management Core
    and Self Service
  • Ultimate Remedy Service Management Core (Remedy AR Systems, Atrium CMDB, Remedy IT Service
    Management, SmartReporting)
  • Ultimate Remedy Service Management Self-Service (Service Request Management, MyIT/Digital Workplace,
    SmartIT, Digital Workplace Catalog, Remedy Knowledge Management)

 

Subscriptions provide a one-stop-shop for individual customers and partners to have continuous access to the entire Education

portfolio for 12 months. New content and the latest updates are automatically added to the subscription at no additional charge.

Plus, you get exclusive Education services all at a price that is up to 80% off the price of purchasing courses separately. The

Subscription Service provides two levels called Explore and Ultimate.

 

Explore is the first level subscription and enables our customers to better understand the key features, benefits, and

functionalities of BMC solutions. Explore is free of charge to customers and partners. It includes several hours of content

including: overview training, skills assessment as well as some “how-to videos”.

 

For customers who desire access to all our education material, they can purchase our Ultimate subscription which is our

second level. Ultimate allows customers and partners to acquire all required skills to successfully deploy, configure, admin,

operate, support and optimize BMC products. It includes all existing BMC Education offers for the product (Web-based

Training, Assisted Self-Paced courses, Instructor Led live or online training, Accreditation and Certification courses).

 

To register for the Remedy subscriptions, please visit the link below:

 

If you have questions about subscriptions, please contact a BMC Education Adviser.

Jesse Richardson

Support Videos

Posted by Jesse Richardson Moderator Sep 17, 2018
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BMC Customer Support provides video solutions to help customers use BMC products more successfully. These include both short “how to” videos to demonstrate a feature or troubleshooting operation, and longer video presentations from the Connect with Webinar Series on best practices.

 

Below are links to the YouTube Channels and direct links to subscribe to each:

 

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In December of 2015, BMC updated the Case Management service on our Support Central web site. On that date, all open, active Issues were migrated into Cases in the new service. To assist customers with the transition, we included the “Historical Cases” link on the Case Management page to allow access to Issue records which were closed prior to December, 2015.

 

In accordance with BMC’s internal data retention and access policies, we will be removing access to those old Issues, effective November 1, 2018. After that date, the “Historical Cases” link will no longer be available in Case Management on BMC Support Central.

 

Access to more recent Case data is not changing, only the “Historical Cases” link to Issues closed before December 2015 is being removed.

 

If you have questions about this change, please contact customer_care@bmc.com.

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Starting September 20th, BMC Okta Single Sign-on (SSO) will stop supporting browsers that do not support TLS 1.2. Users with old browsers will receive an error screen as mentioned here: https://support.okta.com/help/s/article/some-users-receive-This-page-can-t-be-displayed-error-when-accessing-Okta.  Support Central fully supports the browsers listed below. While aspects of Support Central may function correctly, any features requiring SSO will no longer work if you don’t have TLS 1.2 enabled on your browser.

 

Supported Browsers

 

Browser

Version

Platforms (If Applicable)

Notes

Note: For details about Okta browsers and TLS support, see here.

Google Chrome

30+

 

 

Mozilla Firefox

27+

 

 

 

ESR 31+

 

 

Microsoft Internet Explorer

10

Server 2008 R2/ Windows 7 and 8

*Disabled by Default (See Below)

 

11

Server 2012 / Windows 10

Enabled by Default

Microsoft Edge

All

Windows 10

 

Apple Safari

7+

OS X 10.9 +

 

Apple Safari (Mobile)

iOS 5+

 

 

 

For users that need to enable TLS 1.2 in Internet Explorer, please follow the following instructions:

  1. Open Internet Explorer

  2. From the menu bar, click Tools >  Internet Options > Advanced tab

  3. Scroll down to the Security category and check the option boxes for Use TLS 1.1 and Use TLS 1.2

  4. Click OK

  5. Restart Internet Explorer

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Effective August 28th, BMC is announcing the End of Life for select BMC Decision Support and TrueSight Reporting

products. The individual products and effective end of support date is identified in the table below:

 

Product Name

End of Support Date

BMC Decision Support - Server Automation (5

Viewer, 1 Query License)

August 30, 2019

BMC Decision Support - Server Automation Query

License

August 30, 2019

BMC Decision Support - Server Automation Report

Author License

August 30, 2019

BMC Decision Support - Server Automation Viewer

License

August 30, 2019

BMC Decision Support – Database Automation

(5 Viewer/Query Licenses)

February 28, 2020

BMC Decision Support – Database Automation

Query License

February 28, 2020

BMC Decision Support – Database Automation

Report Author License

February 28, 2020

BMC Decision Support – Network Automation (5

Viewer/Query Licenses)

February 28, 2020

BMC Decision Support – Network Automation Query

License

February 28, 2020

BMC Decision Support – Network Automation

Report Author License

February 28, 2020

TrueSight Reporting Studio

December 31, 2019

 

BMC will continue to provide Limited Support for the current versions of these products as defined in the Product

End of Life section of BMC’s Product Support Policy page until the end of support date listed above.

For more details, you can read the official End of Life communications below:

EOL Customer Communication_BMC Decision Support_Server_508542.pdf

EOL Customer Communication_BMC Decision Support_Database_508536.pdf

EOL Customer Communication_ BMC Decision Support_Network_508541.pdf  

EOL Customer Communication_TrueSight Reporting Studio.pdf

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BMC Education is pleased to introduce the next subscription service in the BMC Subscription program.

The new Control-M subscription service allows our customers and partners to have access to all education contents

for single price. The new Explorer Control-M and Ultimate Control-M subscriptions are available for use.

 

Subscriptions provide a one-stop-shop for customers and partners to have continuous access to the entire Education

portfolio. New content and the latest updates are automatically added to the subscription at no additional charge. Plus,

you get exclusive Education services all at a price that is up to 60% off the price of purchasing courses separately.  The

Subscription Service provides two levels called Explore and Ultimate.

 

Explore is the first level subscription and enables our customers to better understand the key features, benefits, and

functionalities of BMC solutions. It includes several hours of content including: overview training, skills assessment as

well as some how-to videos. For customers who desire access to all Control-M education material, they can purchase

our Ultimate subscription which is our second level. Ultimate allows customers and partners to acquire all required

skills to successfully deploy, configure, admin, operate, support and optimize BMC products. It includes all existing

BMC Education offers for the product (Web-based Training, Assisted Self-Paced courses, Instructor Led live or online

training, Accreditation and Certification courses).

 

To register for the Control-M subscriptions, please visit the link below:

 

If you have questions about subscriptions, please contact a BMC Education Adviser.

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The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

 

See Product Change Notification

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Computer Education Management Association – Europe (CEdMA Europe)
is the premier organization for training executives, managers, and professionals
on a management path within hardware and software companies. CEdMA Europe
includes over 200 individual members representi
ng over 50 technology companies.

We are excited to announce that CEdMA Europe has awarded BMC Software its Impact Award for a new delivery
method called Assisted Self-Paced (ASP) training. The Im
pact Award is bestowed for creative thinking and
out-of-the-box approaches and recipients must prove the idea via an actual executed project, not just an idea.  Key
criteria for making the award is the measurable impact the change has made in terms of revenue, profitability or marked
improvement in satisfaction. According to Tony Coates, Chairman for CEdMA Europe, “What BMC demonstrated to
the Board of CEdMA Europe was that when faced with a challenge, but determined to provide exemplary service to
Customers and Partners alike, BMC was brave, pragmatic and ambitious in the changes it made to its training offering.
And above all else, it acted fast. The Board was impressed most of all by the positive results.”

The BMC Education Services team rolled out the new ASP delivery method last year. The ASP format combines
recorded instructor-led videos, e-book materials, hands-on experience in virtual labs, as well as scheduled, focused
appointments with highly experienced instructors. This new delivery method allows individual students to learn BMC
technologies the way they want to, anytime and anywhere.

“The ASP format offers great flexibility by allowing our customers to schedule in-depth and hands-on training 24/7”
said Dirk Braune, Director Portfolio and Development, BMC Education.

Congratulations to the Education team on winning this prestigious Impact Award! 

For more information about ASP learning, visit our web site here.

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We have recently released a new version of the product alert subscription interface. This is the interface where you can control which official, technical emails you receive for your BMC products. The old interface was a little difficult to use and so we have released a new design with some great new features:

 

What's new?

 

The product alert subscription interface now looks significantly different as you can see in these screenshots.

 

Old vs. New

 

Product Alerts subscription - old to new.png

 

FeatureScreenshot

Product Search functionality

 

This allows you to search for a product and subscribe instantly to the alert without scrolling through BMC’s entire product portfolio.

Product Alert subscription - Search.png

Your BMC product alert subscriptions

 

You can review your current subscriptions here and unsubscribe by using the slider switches.

Product Alert subscription - your subscriptions.png

Your supported BMC products

 

This section will display the products that your company owns and that you are entitled to download, with a single button for subscription.

Product Alert subscription - your supported BMC products.png

Chat

 

Additionally, this new product alert subscription application will offer the chance to chat with our Customer Care team for instant query resolution.

Product Alert subscription - chat.png

Help

 

You can see a description of the various product alerts that BMC sends and get some help on using the interface by clicking the 'Product Alert types' or 'Help' buttons.

Product Alert subscription - help.png

 

We continue to work on improving product alerts. In particular we are working on improving the layout and content of the emails that you receive through this system and process. Internal changes will make creating the emails easier and more intuitive for our writers as well, thereby improving the quality of the content.

 

Feedback is welcome as always!

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BMC Education is pleased to introduce a new subscription services by product.  This new service will allow our customers

and partners to control their education investment. The first subscriptions are for TrueSight Operations Management and are

available for use.

 

Subscriptions provide a one-stop-shop for customers and partners to have continuous access to the entire Education portfolio.

New content and the latest updates are automatically added to the subscription at no additional charge. Plus, you get exclusive

Education services all at a price that is up to 60% off the price of purchasing courses separately.  The Subscription Service

provides two levels called Explore and Ultimate. BMC is offering the Explore level subscription for free.

 

Explore is the first level subscription and enables our customers to better understand the key features, benefits, and functionalities

of BMC solutions. It includes several hours of content including: overview training, skills assessment as well as some “how-to videos”.

For customers who desire access to all TSOM education material, they can purchase our Ultimate subscription which is our second

level. Ultimate allows customers and partners to acquire all required skills to successfully deploy, configure, admin, operate,

support and optimize BMC products. It includes all existing BMC Education offers for the product (Web-based Training,

Assisted Self-Paced courses, Instructor Led live or online training, Accreditation and Certification courses).

 

 

To request your free Explorer subscription or register for the Ultimate subscription, please visit the links below:

 

Additional subscription opportunities will be released in the near future. If you have questions about subscriptions, please

contact a BMC Education Adviser.

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The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

 

See Product Change Notification

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License.BMC.com is here!

You can access your Product Licenses and Products here.

If you have not already done so, register with BMC Support Central to get your credentials.

No action is required if you are already registered.

 

Track-It! FootPrints service desk Client Management

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BMC Education is offering subscription services by product to allow our customers and partners to control their education investment.

 

Benefits of subscriptions:

  • Continuous access to entire education portfolio for one product including all courses and certification exams
  • New content and latest releases automatically added at no additional cost so your subscription is always up to date
  • Access exclusive education services e.g. 6 hours instructor coaching
  • Save up to 60% over the cost of purchasing the same content separately
  • One-stop-shop to a complete product portfolio of education
  • Train on what you need, when you need it, and how you want to access - multiple learning options (ASP, WBT, Instructor Led)

 

The Subscription Service provides 2 levels:

  • Explore”: the first level is free and teaches our customers and partners to better understand the key features, benefits, and functionalities of BMC solutions. It includes a few hours of content incl. overview training, skills assessment and some “how to videos”.
  • Ultimate”: the second level is fee based and allows customers and partners to acquire all required skills to successfully deploy, configure, admin, operate, support and optimize BMC products. It includes all existing BMC Education offers for the product (many days of Web based Training - WBT, Assisted Self Paced - ASP, Instructor Led live or online - ILT/ILO, Accreditation, and Certification).

 

The first subscriptions are for TrueSight Operations Management and are ready for purchase. If you want to learn more about or register for the TSOM Subscriptions, please click the links below:

 

Other subscriptions will be released in the near future. If you have questions to subscription, please contact a BMC Education Adviser.

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