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It has been less than a year since BMC launched Education Subscriptions and we just welcomed our 200th Ultimate Subscription
customer – that makes almost 600 Subscription customers overall. Education Subscriptions allow our customers to stay up to
date with rapidly changing environments, new versions, changing roles, and the most recent trainings available. BMC offers three
levels of subscriptions:

  • Explore: free overview content
  • Essentials: fundamentals content to get started
  • Ultimate: unlimited access and all upcoming releases within 1 year

 

We have released over 25 different subscriptions since we launched the service and we have just released some exciting new ones:

  • BMC Helix ITSM and CMDB: Ultimate Subscription (replacing Remedy Core)
  • BMC Helix Digital Workplace and Add-Ons: Ultimate Subscription (replacing Remedy Self Service, including new training like
    BMC Helix Chatbot, BMC Helix Multi-Cloud and BMC Helix Cognitive)

 

Over 500 subscription customers enjoy the following benefits:

 

  • Get More – Continuous access to your selected subscription content for one product including any associated courses
    and certification exams
  • Exclusive Content* – Access education services exclusive to subscription (e.g., six hours of instructor coaching)
  • Ease of Use – One-stop shop to a complete product portfolio of education
  • Save Money – Save up to 60% over the cost of purchasing the same content separately
  • Future Proof* – New content and latest releases automatically added at no additional cost, so your subscription is always
    up to date
  • Flexibility – Train on what you need, when you need it with multiple learning options (i.e., ASP, WBT, instructor-led)

 

Take some time to explore our Subscription services at BMC.com or contact us via education@bmc.com.

* Applies to Ultimate subscriptions only

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The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

 

See Product Change Notification

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With increasing demands for robust cybersecurity solutions that comply with industry best practices, BMC has implemented a new

Secure File Transfer (SFT) service for sharing large files with us. Our new SFT service supports SFTP, FTPS, and HTTPS protocols with

the latest in-transit and at-rest encryption technologies.

 

This new service is an alternative to attaching a file to a Case via BMC Support Central and must always be used for files which
exceed the 2GB limit for Case attachment file size. Files that are 2GB or smaller should be attached directly to Cases.

 

Before you can access any of our file transfer services, you must have a Support Central registered account with at least one associated
Support subscription. If you have not previously registered on Support Central, click
here to register. To complete your registration / subscription,
you will need access to your company email account, and a valid Support ID and PIN. If you need instructions on how to register,
click
here to view a how-to video.

 

If you have problems registering, please contact Customer Care by email (customer_care@bmc.com) or by phone.

To help you start using the new SFT application, we have created the following User Guide video and document:

SFT User Guide Document

SFT User Guide Video

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We have launched a new ‘Favorite Products and Alert Subscriptions’ application for all our customers.

 

What’s new?

 

The new ‘Favorites and Product Alert Subscriptions’ application adds the concept of favorite products to the older ‘Product Alert Subscription” application. This new feature allows you to favorite the BMC products you work with most often. These favorites are used to personalize your experience while interacting with BMC websites, applications, and services; making it easier, more effective, and enjoyable. This new feature is being progressively integrated into the suite of BMC platforms that support your online experience.

 

 

Favorites.png

How does it work?

 

You will need to use the new ‘Favorites and Product Alert Subscriptions’ application to select your favorite products.

 

  • Search for your products. As you begin typing, the list of BMC products below responds to your input.

Favorites - search highlight.png

  • Click the star icon to designate a BMC product as a favorite. This will personalize the BMC website and applications for you.

Favorites - star highlight.png

  • Click My Supported Products to filter the list and make the process of finding a specific product easier.

Favorites - my supported highlight.png

  • Click My Selection to review your Favorites and Product Alert subscriptions.

Favorites - my selection highlight.png

After selecting your favorite BMC products, your BMC search, downloads, and Communities content will be personalized for you. In the coming months, we will be adding personalization in case management, Product Support pages, and documentation.

star diagram for favorites.png

We welcome any feedback, thoughts or questions on this new feature

 

Including product communities for visibility: TrueSight Server Automation Client Management Cloud Lifecycle Mgmt Control-M Discovery / ADDM FootPrints service desk Mainframes Solutions Digital Workplace / MyIT Remedy AR System Remedy ITSM  BMC Helix RemedyforceTrack-It! TrueSight Capacity Optimization TrueSight Infrastructure Mgmt Online Experience (BMC Only) BMC Helix MainView Solutions for Db2 Solutions for IMS CMDB TrueSight Cloud Operations TrueSight Operations Mgmt TrueSight Orchestration TrueSight Server AutomationTrueSight Vulnerability Mgmt BMC Helix

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Effective July 1st, BMC is announcing the End of Life for the TrueSight Intelligence Subscription Services.

The individual products and effective end of service date is identified in the table below:

 

Product Name

End of Service

TrueSight Intelligence - 90 Day Retention ((100K Events)

July 31, 2019

TrueSight Intelligence - 365 Day Retention (100K Events)

TrueSight Intelligence Add-on (100K Machine Generated Events)

TrueSight Intelligence Add-on (10K User Generated Events)

TrueSight Intelligence Add-on (500 Data Streams 1 min Frequency)

TrueSight Intelligence Add-on (1K Data Streams < 1 min+ Frequency)

TrueSight Intelligence - 90 Day Retention (50 Data Streams)

TrueSight Intelligence - 365 Day Retention (50 Data Streams)

TrueSight Intelligence - 365 Day Retention (1K Events)

TrueSight Intelligence Starter Pack (500K Machine Generated Events)

TrueSight Intelligence Starter Pack (20K User Generated Events)

TrueSight Intelligence Starter Pack (2K Data Streams < 1 min Frequency)

TrueSight Intelligence Starter Pack (4K Data Streams 1 min+ Frequency)

 

If you have any questions regarding this announcement, please contact your BMC Account Manager at 1-855-834-7487 and press Option 1 for Sales, or BMC Customer Support at 1800-537-1813. To receive updated information as it becomes available, please subscribe to our Proactive Alerts for TrueSight subscription services from our BMC Support Central site.

 

BMC will continue to provide Limited Support for the current versions of these products as defined in the Product End of Life section of BMC’s Subscription Services Support Policy until the end of support date listed above. For more details, you can read the official End of Life communications below:

EOL Notice TrueSight Intelligence

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The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

 

See Product Change Notification

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We are glad to introduce a new version of the "Profile Management" application for our customers. It went live on Sunday, May 19.

 

What’s new?

 

The new Profile Management application offers a unified interface for you to manage your BMC account details. The updated application features separate tabs for password changes and access to BMC Resources. The new application is compatible with multiple platforms including mobile, tablet, and desktop. A screenshot of old (on the left) and new (on the right) applications are shown below:

 

Old Edit Profile-380.pngNew Edit Profile-380.png

 

Access to BMC resources like Support, Academy (Education), and Partner services are on a separate tab; “BMC Resources”. You can add a subscription for any of the three or all of them, depending on your requirements.

New edit profile - BMC resources tab blank.png

 

 

To access BMC Support you will need a BMC Support Contract ID and a Contract PIN, which is provided after purchase in an ‘order delivery email’. This Contract ID can also be received by contacting BMC Customer Support.

 

New Language and Time Zone dropdown fields will help ensure that you get the most suitable support personnel to address your support cases.

languag and time zone fields.png

 

BMC Academy (Education and Training) offers a path for education and certification for over 200+ courses and 20+ certifications. To get access to BMC Academy, you will need to additionally fill in the postal address information as shown in the image below.

Academy.png

 

BMC Reseller Partners will need to fill in the following fields to get access to Reseller Partner resources.

New edit profile - BMC resources tab - Partner zoom.png

 

For any assistance with the 'My profile' application, you can connect with our Customer Care team via the chat function.

small chat.png

 

New Look for orientation emails – After registering for BMC resources, you will receive an easy-to-read orientation email tailored for the resources that you are registered for, including our new customer orientation checklist.

Basic + support + education registration v3.jpg

 

You can access the new 'My Profile' application here

 

Including product communities for visibility: TrueSight Server Automation Client Management Cloud Lifecycle Mgmt Control-M Discovery / ADDM FootPrints service desk Mainframes Solutions Digital Workplace / MyIT Remedy AR System Remedy ITSM  BMC Helix Remedyforce Track-It! TrueSight Capacity Optimization TrueSight Infrastructure Mgmt Online Experience (BMC Only) BMC Helix MainView Solutions for Db2 Solutions for IMS CMDB TrueSight Cloud Operations TrueSight Operations Mgmt TrueSight Orchestration TrueSight Server Automation TrueSight Vulnerability Mgmt

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We are glad to introduce a new version of the "BMC Registration" form for our new customers. It went live on Sunday, May 19.

 

What’s new?

 

The new registration form makes it easier than ever to quickly register and get access to BMC Support, Academy (Education), Partner Services, and BMC Communities.

 

The new registration process is simpler and faster. The process is safe and secure and is integrated with industry leaders like Google Captcha and Pact-Safe. It is compatible with multiple platforms including mobile, tablet and personal computers and adheres to all the legal and regulatory requirements with full GDPR compliance.

 

Please note: Customers who already have a BMC account will not need to go through the process of registration again, this application serves customers that do not yet have a BMC account.

 

Below you can see a screenshot of our older registration form (on the left) and the new registration form (on the right).

 

Old Registration form 2019-380.png
New registration 2019-380.png

 

The new form requires fewer fields to be filled in, has improved validation of the entered data, improved error message handling, and enhanced input methods.

 

All customers get access to BMC Communities by default with new registrations. For access to BMC Support, BMC Academy (Education), and BMC Partner Services there are separate sections provided. This allows for a streamlined application that still offers a complete range of registration options.

New registration - subscriptions highlighted.png

 

To access BMC Support you will need a BMC Support Contract ID and a Contract PIN, which is provided after purchase in an ‘order delivery email’. This Contract ID can also be received by contacting BMC Customer Support.

 

New Language and Time Zone dropdown fields will help ensure that you get the most suitable support personnel to address their support cases.

languag and time zone fields.png

 

BMC Academy (Education and Training) offers a path for education and certification for over 200+ courses and 20+ certifications. To get access to BMC Academy, you will need to additionally fill in the postal address information as shown in the image below.

Academy.png

 

 

 

BMC Reseller Partners will need to fill in the following fields to get access to BMC Support and BMC Academy.

Partner.png

 

Terms and conditions: To submit the registration form, you will need to agree to the ‘Terms of Use’ by checking the checkbox and then click Submit.

T&amp;Cs.png 

 

For any assistance with the form, you can connect with our Customer Care team via the chat function.

Small chat icon.png

 

New Look for orientation emails: After registering and validating your email address, you will receive an easy-to-read orientation email tailored for the resources that you registered for, including our new customer orientation checklist.

Basic registration v5.jpg

Including product communities for visibility: TrueSight Server Automation Client Management Cloud Lifecycle Mgmt Control-M Discovery / ADDM FootPrints service desk Mainframes Solutions Digital Workplace / MyIT Remedy AR System Remedy ITSM  BMC Helix Remedyforce Track-It! TrueSight Capacity Optimization TrueSight Infrastructure Mgmt Online Experience (BMC Only) BMC Helix MainView Solutions for Db2 Solutions for IMS CMDB TrueSight Cloud Operations TrueSight Operations Mgmt TrueSight Orchestration TrueSight Server Automation TrueSight Vulnerability Mgmt

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Education is one of the biggest factors to the success of your BMC solutions. To provide a “Jump Start” to your deployment and enablement, BMC Education is offering these special promotions in addition to our BMC Education standard offers to our customers and partners until September 27th, 2019.

 

Promotion 1: 15% Off Any 4 or 5 Day Instructor Led Training

Purchase and complete any 4 or 5 Day Instructor Led Training (ILT/VILT/Private) by September 27, 2019 and get 15% off the regular price. PROMO CODE = SUM19-WBTASPILT

Promotion 2: 15% Off ASP and WBTs when purchased with ILT

When purchased together with your Instructor Led Training, Save an additional 15% on any ASP or WBT. Must register by September 27, 2019. PROMO CODE = SUM19-WBTASPILT

Promotion 3: 25% Off Any Renewed and New Subscription for Existing Subscription Customer

Any customer that renews their expired or expiring subscription for a minimum of 1 year will receive a 25% discount. Customers also get a 25% discount for every additional year(s) or individual they add to the subscription when renewing. And as a special offer, existing subscription customers also get a 25% discount on any new subscriptions they purchase when renewing their existing subscription. Subscription renewals and new subscription purchases must be completed by September 27, 2019 to qualify for the 25% discount. PROMOTION CODE = SUM19-SUBDISC

 

 

  • Applies to New purchases only
  • No other discounts apply
  • Note: Subscription promotion only applies to customers with existing subscriptions
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Heritage Patches are posted on this site below. Once you know the patch you need from discussing with support you can get the patch content from the link below.

Link ftp://epddownload.bmc.com

Username :heritagepatches

Password: bmc2Support

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The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

 

See Product Change Notification

Share This:

The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for product renames, product replacements and product withdrawals.

 

See Product Change Notification

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There are some important changes coming to BMC downloads (EPD) on Friday November 16, 2018.

 

Added Features

  • New single download button in EPD. When downloading, you must check the downloads you want and then click the Download button.
    Your browser’s download manager will handle the download of multiple files natively
    • Single download button replaces both Download via FTP and Download Manager buttons in the interface
  • New FTP service for mainframe products only (going live Nov 21 @ 10:30p CST )

 

 

Discontinued Features

  • FTP protocol discontinued in EPD application -  we are no longer offering this feature because ISP’s are no long supporting FTP due to
    security concerns
  • Download Manager discontinued - we are no longer offering the Download Manger because it is no longer supported by the vendor

 

We hope that these changes will simplify the download interface and make it easier to download the files you need.

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BMC Education is pleased to introduce three new subscriptions for Remedy Service Management. The subscription

service allows individuals to have access to all education contents for single price. The new following

subscriptions are available for use:

  • Explore Remedy Service Management: product features and overview for Remedy Service Management Core
    and Self Service
  • Ultimate Remedy Service Management Core (Remedy AR Systems, Atrium CMDB, Remedy IT Service
    Management, SmartReporting)
  • Ultimate Remedy Service Management Self-Service (Service Request Management, MyIT/Digital Workplace,
    SmartIT, Digital Workplace Catalog, Remedy Knowledge Management)

 

Subscriptions provide a one-stop-shop for individual customers and partners to have continuous access to the entire Education

portfolio for 12 months. New content and the latest updates are automatically added to the subscription at no additional charge.

Plus, you get exclusive Education services all at a price that is up to 80% off the price of purchasing courses separately. The

Subscription Service provides two levels called Explore and Ultimate.

 

Explore is the first level subscription and enables our customers to better understand the key features, benefits, and

functionalities of BMC solutions. Explore is free of charge to customers and partners. It includes several hours of content

including: overview training, skills assessment as well as some “how-to videos”.

 

For customers who desire access to all our education material, they can purchase our Ultimate subscription which is our

second level. Ultimate allows customers and partners to acquire all required skills to successfully deploy, configure, admin,

operate, support and optimize BMC products. It includes all existing BMC Education offers for the product (Web-based

Training, Assisted Self-Paced courses, Instructor Led live or online training, Accreditation and Certification courses).

 

To register for the Remedy subscriptions, please visit the link below:

 

If you have questions about subscriptions, please contact a BMC Education Adviser.

Jesse Richardson

Support Videos

Posted by Jesse Richardson Moderator Sep 17, 2018
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BMC Customer Support provides video solutions to help customers use BMC products more successfully. These include both short “how to” videos to demonstrate a feature or troubleshooting operation, and longer video presentations from the Connect with Webinar Series on best practices.

 

Below are links to the YouTube Channels and direct links to subscribe to each:

 

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