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BMC Customer Support Community

Public community to share news on BMC Customer Support services and ideas for improvement. This group is to discuss how to work with Support. Please use one of the official channels for working issues.

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Recent Activity

Kavita Mhaske
The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and… (Show more)
John Stalnaker
With increasing demands for robust cybersecurity solutions that comply with industry best practices, BMC has implemented a new Secure File Transfer (SFT) service for sharing large files with us.… (Show more)
Eric Humphrey
New Release BMC License Usage Collection Utility version 4.8.00 is available from April 10, 2019.   What's New in this Release This release has few enhancements in the product along with new BMC…
Miles Escow
We have launched a new ‘Favorite Products and Alert Subscriptions’ application for all our customers.   What’s new?   The new ‘Favorites and Product Alert Subscriptions’ application adds the… (Show more)
Miles Escow
We are glad to introduce a new version of the "Profile Management" application for our customers. It went live on Sunday, May 19.   What’s new?   The new Profile Management application offers a… (Show more)
Josh Taylor
Currently the only way to find out if a hotfix exists is to comb through all of the product documentation, open a ticket with BMC, or to create a discussion in the communities and hope that someone…
Jason Miller
I am posting this on behalf of Lori Brown.  There has been some conversation in Open BMC Support Ticket from Communities Post? where she asked:   "Is there a way to to open a Support Ticket directly…
Kavita Mhaske
Effective July 1st, BMC is announcing the End of Life for the TrueSight Intelligence Subscription Services. The individual products and effective end of service date is identified in the table… (Show more)
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