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BMC Customer Support Community

Public community to share news on BMC Customer Support services and ideas for improvement. This group is to discuss how to work with Support. Please use one of the official channels for working issues.

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Recent Activity

Antony Wardle
Has anyone received a survey after a case has been closed?   I did one, expressed my disappointment and then ticked the please contact me, but no one has ever contacted me.   Wondering if this is… (Show more)
John Stalnaker
There are some important changes coming to BMC downloads (EPD) on Friday November 16, 2018.   Added Features New single download button in EPD. When downloading, you must check the downloads you… (Show more)
John Palmer
Need Message Digest (MD)5 hash or the Secure Hash Algorithm (SHA)N checksum for downloads.. we are being required to have checksums to validate all installation files...
Eric Humphrey
New release BMC License Usage Collection Utility Version 4.7.00 is available from October 10, 2018.   What's new in this Release Product new enhancements: The Dashboard feature is added to…
Joe Adam
For several HRCM business processes the limitation of three 3 attachments per myIT/Digital workplace request is causing serious issues.   Users want to upload more than that - and are not using…
John Stalnaker
BMC Education is pleased to introduce three new subscriptions for Remedy Service Management. The subscription service allows individuals to have access to all education contents for single price.… (Show more)
Jesse Richardson
BMC Customer Support provides video solutions to help customers use BMC products more successfully. These include both short “how to” videos to demonstrate a feature or troubleshooting operation, and… (Show more)
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