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BMC Customer Support Community

Public community to share news on BMC Customer Support services and ideas for improvement. This group is to discuss how to work with Support. Please use one of the official channels for working issues.

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Recent Activity

Jesse Richardson
BMC Customer Support provides video solutions to help customers use BMC products more successfully. These include both short “how to” videos to demonstrate a feature or troubleshooting operation, and… (Show more)
John Stalnaker
In December of 2015, BMC updated the Case Management service on our Support Central web site. On that date, all open, active Issues were migrated into Cases in the new service. To assist customers… (Show more)
Eric Humphrey
New release BMC License Usage Collection Utility Version 4.6.00 is available from June 18, 2018.   What's new in this Release Product new enhancements: License Utility is now a single (Java)…
John Stalnaker
Starting September 20th, BMC Okta Single Sign-on (SSO) will stop supporting browsers that do not support TLS 1.2. Users with old browsers will receive an error screen as mentioned here:… (Show more)
Richa Dwivedi
How do I design a KM process to ensure I am able to set up Services wise Approval Configuration? Lets say we have multiple domains - We definitely cannot  have a single approver, approving the… (Show more)
John Stalnaker
Effective August 28th, BMC is announcing the End of Life for select BMC Decision Support and TrueSight Reporting products. The individual products and effective end of support date is identified in… (Show more)
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