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BMC Customer Support Community

Public community to share news on BMC Customer Support services and ideas for improvement. This group is to discuss how to work with Support. Please use one of the official channels for working issues.

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Recent Activity

Eric Humphrey
New release BMC License Usage Collection Utility Version 4.5.00 is available from February 28, 2018.   What's new in this Release Product Internalization: German localized User Interface (UI).…
Roger Farrow
Hi, It would be really useful to provide an add in for Microsoft Teams that enabled people to see their view of the Self Service Portal and click through into the portal to manage and raise…
John DeVane
It is not possible to schedule a job using the specific date option if there are more than 12 dates in the calendar year.  We have an application that has more exceptions than that in a year and it…
Miles Escow
We have recently released a new version of the product alert subscription interface. This is the interface where you can control which official, technical emails you receive for your BMC products.… (Show more)
Jesse Richardson
Why are some Knowledge Articles disappearing on BMC Communities? There are three situations which can cause this behavior: …
Christopher LeonGuerrero
Will submit, email the contact and assignee and will save do the same thing or just save?   We have users complaining that they don't receive email when creating a ticket. Just need to know if the… (Show more)
Farai Makombe
I have over 600 notifications queued for sending , these were all created by mistake is there a way to delete all these from queuing to send? I am on Track-It! 11.4.
Christopher LeonGuerrero
Hi,   We have 2 VMs for Footprints and the SQL database. We have the adequate specs shown below: Footprints Application Server Windows server 2016 RAM: 16GB Processor Intel Xeon CPU E5-2650 0… (Show more)
Scenario : Exchange Online (OWA365) is a service widely used in many companies, which affects a critical service that is the mail among others. It is normal that these companies want to have this…
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