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BMC Customer Support Community

Public community to share news on BMC Customer Support services and ideas for improvement. This group is to discuss how to work with Support. Please use one of the official channels for working issues.

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Recent Activity

Gomati Mahabal
What is SPAC? SPAC is the single source for all BMC Product Availability and Compatibility information, presented in a structured manner. SPAC is easily accessible, through our Electronic Product… (Show more)
Steven Helman
i am looking for the ability to change the status of multiple tickets at once without the use of a business rule. I want to be able to select several different tickets and then change the status.  …
Eric Humphrey
New Release BMC License Usage Collection Utility version 4.8.00 is available from April 10, 2019.   What's New in this Release This release has few product enhancements along with new BMC product…
Kavita Mhaske
The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and… (Show more)
Jesse Richardson
When a knowledge article is displayed, there is an option to enter text in the "How can we improve this knowledge article?" but this data is not displayed externally.  It is only acted upon by the…
Miles Escow
We are glad to introduce a new version of the "Profile Management" application for our customers. It went live on Sunday, May 19.   What’s new?   The new Profile Management application offers a… (Show more)
Miles Escow
We are glad to introduce a new version of the "BMC Registration" form for our new customers. It went live on Sunday, May 19.   What’s new?   The new registration form makes it easier than ever to… (Show more)
John Odden
I'd like to see something in Smart IT / Helix which assists with managing Major Incidents. I've seen an MI Candidate / Promote feature with rules (in another product) which would be a great way to…
John Stalnaker
Education is one of the biggest factors to the success of your BMC solutions. To provide a “Jump Start” to your deployment and enablement, BMC Education is offering these special promotions in… (Show more)
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