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BMC Customer Support Community

Public community to share news on BMC Customer Support services and ideas for improvement. This group is to discuss how to work with Support. Please use one of the official channels for working issues.

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Recent Activity

Kavita Mhaske
BMC Decision Support for Network Automation end of life (EOL) and availability of replacement offering – TrueSight Network Automation Reporting.
Eric Humphrey
New Release BMC License Usage Collection Utility version 4.9.00 is available from October 10, 2019.   What's New in this Release This release has few enhancements in the product along with new BMC…
John Stalnaker
With increasing demands for robust cybersecurity solutions that comply with industry best practices, BMC has implemented a new Secure File Transfer (SFT) service for sharing large files with us.… (Show more)
John Stalnaker
Now our customers can fully automate the acquisition of PTF maintenance for their BMC products and solutions by using the industry-standard SMP/E RECEIVE ORDER command. Support is provided for all… (Show more)
John Stalnaker
Heritage Patches are posted on this site below. Once you know the patch you need from discussing with support you can get the patch content from the link below. Link ftp://epddownload.bmc.com… (Show more)
Kavita Mhaske
The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and… (Show more)
Jesse Richardson
The blog post Top Knowledge Articles documents describes the goal of these documents on Communities - to make knowledge frequently used by Customer Support easily accessible to community members.  …
Gomati Mahabal
What is SPAC? SPAC is the single source for all BMC Product Availability and Compatibility information, presented in a structured manner. SPAC is easily accessible, through our Electronic Product… (Show more)