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BMC Customer Support Community

Public community to share news on BMC Customer Support services and ideas for improvement. This group is to discuss how to work with Support. Please use one of the official channels for working issues.

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Recent Activity

Carol Kean
Hi there. I am getting the following java.lang.nullpointerexception error when running a report that was modified using the BIRT Tool. Anybody familiar with this?
Eric Humphrey
New release BMC License Usage Collection Utility Version 4.7.00 is available from October 10, 2018.   What's new in this Release Product new enhancements: The Dashboard feature is added to…
John Stalnaker
BMC Education is pleased to introduce three new subscriptions for Remedy Service Management. The subscription service allows individuals to have access to all education contents for single price.… (Show more)
Jesse Richardson
BMC Customer Support provides video solutions to help customers use BMC products more successfully. These include both short “how to” videos to demonstrate a feature or troubleshooting operation, and… (Show more)
John Stalnaker
In December of 2015, BMC updated the Case Management service on our Support Central web site. On that date, all open, active Issues were migrated into Cases in the new service. To assist customers… (Show more)
John Stalnaker
Starting September 20th, BMC Okta Single Sign-on (SSO) will stop supporting browsers that do not support TLS 1.2. Users with old browsers will receive an error screen as mentioned here:… (Show more)
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