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BMC Customer Support Community

Public community to share news on BMC Customer Support services and ideas for improvement. This group is to discuss how to work with Support. Please use one of the official channels for working issues.

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Recent Activity

John Palmer
Need Message Digest (MD)5 hash or the Secure Hash Algorithm (SHA)N checksum for downloads.. we are being required to have checksums to validate all installation files...
Santiago Alberto Sierra Oliveros
Buen día   Señores saben como se puede retirar el recuadro blanco que estoy evidenciando en el formulario de incidentes de BMC Remedy ver 9.1, esto apareció luego de crear algunos paneles y campos… (Show more)
John Stalnaker
There are some important changes coming to BMC downloads (EPD) on Friday November 16, 2018.   Added Features New single download button in EPD. When downloading, you must check the downloads you… (Show more)
Jeffrey Kostich Jr
Is there a way to run a function against the column totals displayed at the bottom?   I have 3 columns: first contact resolution (multiple rows for each analyst), total # of incidents (per person)… (Show more)
Amruta Khedikar
The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and… (Show more)
IT Manager
We own 350 audit license and it says we have 348 in use. When we look at All Audited Assets it equals 347?
mark lee
CMF needs to be able to interface with ZOSMF to display sysplex wide performance data, similar to the RMF GPMSERVE Distributed Data Server.  This would be in addition to the already developed LINK TO…
Samantha Amend
Matt Laurenceau  sometime back you were able to create Product IDEAS in the relevant community.  What is the best process for customers now?   Do they create within the BMC Customer Support… (Show more)
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