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BMC Customer Support Community

Public community to share news on BMC Customer Support services and ideas for improvement. This group is to discuss how to work with Support. Please use one of the official channels for working issues.

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Recent Activity

David Magill
Hi,      We monitor two separate email addresses on Track-it 2020 for our support calls. I wondered is it possible to automatically assign emails from each mailbox to different groups. Many thanks,… (Show more)
Jesse Richardson
BMC Customer Support provides video solutions to help customers use BMC products more successfully. These include both short “how to” videos to demonstrate a feature or troubleshooting operation, and… (Show more)
Josh Taylor
Currently the only way to find out if a hotfix exists is to comb through all of the product documentation, open a ticket with BMC, or to create a discussion in the communities and hope that someone…
Kavita Mhaske
Official End of Life announcement for the BMC Real End User Experience Monitoring and Analytics and TrueSight App Visibility Manager.
Kavita Mhaske
Official End of Life announcement for the BMC Real End User Experience Monitoring and Analytics and TrueSight App Visibility Manager.
Anastasiya Pushkina
Could you tell me how I can find the list of purchased licenses that has been bought my company
Lora Walker
When you open a People record in Smart IT, there is no indicator as to which Support Group is the person's default Support Group. The only way to find out this information is to open the People…
Greg Donalson
When you create a defect with BMC for Smart IT, you get a DRIT-##### defect number. Currently, there is no way to see the status of your defect for Smart IT.  If you submit a defect for Remedy, then…
Eric Humphrey
New ReleaseBMC License Usage Collection Utility version 5.0.00 is available from July 10, 2020.   What's New in this Release This release has few enhancements in the product along with new BMC…
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