• TSOM UX Study* – Looking for TrueSight Operations Management Operators and/or Administrators

    What is it? This TrueSight Operations Management (TSOM) study will be conducted remotely via a 1:1 90-minutes Zoom Meeting session. Participants will be asked to log into TSOM, share their screen, and walk the mode...
    Launa Nguyen
    last modified by Launa Nguyen
  • Join our TrueSight ITDA Early Design Review!

    What is it about?   We’re inviting you to participate in our early design validation program to get a sneak peek at what’s coming in the BMC Helix Monitor release. You’ll have an opportunity to ...
    Loretta Seto
    last modified by Loretta Seto
  • Join us for the new BMC Common Industry Install Validation Program!

    You may have seen in IBM’s recent z/OS 2.4 announcement, that they are continuing with the industry-wide simplification improvement to help clients install and configure software using a common and modern method...
    Loretta Seto
    last modified by Loretta Seto
  • Join us for the Helix ITSM / Remedy 19.08 Feature Release Validation Program! (CLOSED)

    We’re inviting you to get a sneak peek at what’s coming in the 19.08 Feature Release. You’ll have an opportunity to engage directly with BMC product experts, product management, and R&D to help v...
    Loretta Seto
    last modified by Loretta Seto
  • Helix UX Study – Looking for Tenant Administrators

    What is it? This study is being extended through August 9th. It will be conducted in remotely via a 90-minutes Zoom Meeting session. The participants will be given tasks to complete with an interface. Measures of E...
    Launa Nguyen
    last modified by Launa Nguyen
  • UX Study: Telco ITSM Process and User Experience – Looking for Professionals in Incident, Change, Problem, Asset, Operation, Configuration Management

    What is it? This study will be conducted remotely via 2-hour Skype meeting (or WebEx should you prefer). Participant/you will be asked about your role, your goals, and to share your screen while showing in detail y...
    Launa Nguyen
    last modified by Launa Nguyen
  • Helix Platform UX Study – Looking for Non-Technical Business Analysts

    This study is being extended to August, 9th. It will be conducted remotely via a 90-minutes Zoom Meeting session. The participants will be given tasks to complete with an interface. Measures of Efficiency, Effective...
    Launa Nguyen
    last modified by Launa Nguyen
  • UX Online Survey - Looking for Admins or Users of Smart IT, DWP, Discovery, TrueSight Operations Management

    What is it? We are gathering UX feedback on select BMC products and need your input. This is the first time we use this particular survey, so we’d also like your feedback on the survey as well.  You̵...
    Launa Nguyen
    last modified by Launa Nguyen
  • Admins or Users of BMC Products – We Need Your Input! Help Us Understand Your User Experience with BMC Products

    What is it? We are conducting UX research to understand more about what determines your experience using BMC products and solutions, and we need feedback from members of BMC Community. This research will be conducted ...
    Launa Nguyen
    last modified by Launa Nguyen
  • TrueSight Cloud Security Dashboard UX Study – Looking for Cloud Administrators/Managers

      What is it? In this 60-minute 1:1 UX session, observations and interviews will be conducted remotely via a Skype for Business meeting. During this session, information is capture regarding processes and expe...
    Launa Nguyen
    last modified by Launa Nguyen
  • TrueSight Cloud Cost Dashboard UX Study – Looking for Professionals Who Make Decision on Whether to Buy a Product to Reduce Cloud Expenses, and to Enforce Security Compliance on Cloud Environment

    What is it? In this 60-minute 1:1 UX session, observations and interviews will be conducted remotely via a Skype for Business meeting. During this session, information is capture regarding processes and experiences w...
    Launa Nguyen
    last modified by Launa Nguyen
  • Remedy with PostgreSQL DB /  Amazon Aurora DB – Beta Opportunity

    We’re inviting you to participate in a new beta program to test the Remedy platform running with PostgreSQL DB or Amazon Aurora DB.  BMC is considering to support these new databases for use with the Remedy...
    Loretta Seto
    last modified by Loretta Seto
  • BMC Helix Client Management 12.9 Beta Opportunity

    Want to provide input on new developments before release? We are looking for partners and customers to be a part of our BMC Helix Client Management 12.9 beta as we plan to kick off the program the week of May 20th and...
    Loretta Seto
    last modified by Loretta Seto
  • Logging into BMC Client Management Console

    Once we have the BMC Client Management console downloaded, we can login into it without being on VPN. This allows us to even remote into our desktops since agents are installed on those machines.   How can we a...
    Nauman Javaid
    last modified by Nauman Javaid
  • Announcing the Automated Mainframe Intelligence (AMI) Community and Predictive Validation Program

    We’re inviting you to become an inaugural member of BMC’s “Friends of AMI” community and participate in the development one of ZSolution’s most exciting products in recent years. You̵...
    Loretta Seto
    last modified by Loretta Seto
  • Smart IT UX Study – Looking for Change Managers, Change Coordinators, Release Managers

    What is it?   In this 1:1 UX session, observation and interview will be conducted remotely via WebEx meeting. During this session, observation is capture regarding processes and experiences with our products and...
    Launa Nguyen
    last modified by Launa Nguyen
  • Live Chat UX Study - Attention Service Desk Managers!! We Need Your Live Chat Agents

    What is it?   In this 60-minute 1:1 UX session, observation and interview are conducted remotely via a Skype for Business meeting. During this session, observation is capture regarding processes and experiences ...
    Launa Nguyen
    last modified by Launa Nguyen
  • Join Us for the Remedy 19.02 Feature Release Validation Program! (CLOSED)

    We’re inviting you to get a sneak peek at what’s coming in the Remedy 19.02 Feature Release. You’ll have an opportunity to engage directly with BMC product experts, product management, and R&D to...
    Loretta Seto
    last modified by Loretta Seto
  • TSCO 11.5 cloud beta

    I'm looking forward to previewing the new Service Views and Service Pool configuration capabilities in TSCO 11.5 cloud beta!
    Pat Furrow
    created by Pat Furrow
  • UX Study – Looking for Web Producer, Webmaster, Administrator to Test The Interface of Digital Work Place Webpage Builder

    What is it?  We have an InVision Prototype of Digital Workplace (DWP) Webpage Builder, and are looking for participants to test the interface. This UX session will be conducted remotely via a 30-minute WebEx ses...
    Launa Nguyen
    last modified by Launa Nguyen