Accepting nominations for BMC Remedy with Smart IT 1.1 Release Validation Program
This is your opportunity to validate the almost final bits of the upcoming Smart IT 1.1 release and provide feedback to BMC about functionality, usability and quality. The program is expected to run early April and is open to all current Remedy ITSM customers.
Smart IT 1.1 introduces some exciting new capabilities to support of new personas like knowledge authors and IT specialists who need to interact with change management application. We are also delivering incremental enhancements for Service Desk personas.
You can participate in the release validation program by reviewing the enhancements of the Smart IT 1.1 version in a hosted environment or by downloading the bits and installing it in your local environment connecting to one of your Remedy ITSM non-production instances (version 7.6.04 SP2 and higher).
What's needed from you?
• attendance in weekly call
• time and resources to test the new version in a 2 week window. Ideally this would involve Remedy experts (to provide feedback about install, configuration, etc.) and target users (to provide feedback about usability).
• willingness to collaborate with BMC and other customer and to provide open feedback
To apply, complete this application survey:
More information will be provided in the BMC Community page we plan to use for all communication and in a kickoff call in the week prior to start of testing.
Principal Product Manager - Peter Adams
Lead UX Designer - Brian Zaik
BMC Customer Programs - May Bakken