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BMC Customer Programs

33 Posts authored by: May Bakken Moderator
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Accepting nominations for BMC Remedy with Smart IT 1.1 Release Validation Program


This is your opportunity to validate the almost final bits of the upcoming Smart IT 1.1 release and provide feedback to BMC about functionality, usability and quality.  The program is expected to run early April and is open to all current Remedy ITSM customers.


Smart IT 1.1 introduces some exciting new capabilities to support of new personas like knowledge authors and IT specialists who need to interact with change management application. We are also delivering incremental enhancements for Service Desk personas.


You can participate in the release validation program by reviewing the enhancements of the Smart IT 1.1 version in a hosted environment or by downloading the bits and installing it in your local environment connecting to one of your Remedy ITSM non-production instances (version 7.6.04 SP2 and higher).


What's needed from you?

• attendance in weekly call

• time and resources to test the new version in a 2 week window.  Ideally this would involve Remedy experts (to provide feedback about install, configuration, etc.) and target users (to provide feedback about usability).

• willingness to collaborate with BMC and other customer and to provide open feedback


To apply, complete this application survey:


More information will be provided in the BMC Community page we plan to use for all communication and in a kickoff call in the week prior to start of testing.



Principal Product Manager - Peter Adams

Lead UX Designer - Brian Zaik

BMC Customer Programs - May Bakken

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“Announcing TrueSight Operations Management 10.0 Beta Program. Get ready for what’s next!

We are now taking Beta Nominations!”


BMC is pleased to announce that TrueSight Operations Management 10.0 beta will be available in January 2015.


► What is TrueSight Operations Management?

  • TrueSight Operations Management is an analytics-driven performance management solution that proactively identifies and resolves availability and performance problems across hybrid IT environments. Industry-leading event management technology prioritizes events allowing IT Operations to focus on what matters most to the business.
  • Solve problems faster with probable cause analysis.
  • Simplify trouble shooting with automated log analysis.
  • Lower cost and complexity with a simplified toolset.
  • Increase service availability by finding and fixing problems early.
  • Boost efficiency by automating manual tasks.



► What’s new in TrueSight Operations Management 10.0?

  • Single Web Console for all Operations & Administration functions
  • New UI and workflows for Operations Users on tablet and mobile devices
  • Flexible dashboarding capability
  • Simplified service modelling and visualization
  • Consolidated views of applications and associated infrastructure
  • Probable cause analysis across multiple TrueSight servers
  • Seamless integration (using SSO) between Application Performance Management and Infrastructure Management



► Milestones during the Beta Program

  • The Beta Program starts on January 21st and runs through March 1st. A limited number of beta participants will be accepted.



How to sign up for Beta:

In order to be considered in any of our BMC Customer Programs, you must:

• Have an active BMC Support ID.

• Complete the pre-release software agreement (attached to this message) if you have not signed one before. Fax (408)716 2771 or email your signed beta agreement to

• Be willing to be a Customer Connect Reference upon successfully completing the program.

• Fill out the online application form



If you have questions, email or contact Pushpak Pradhan

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2014-11-13 {BMC Service Resolution 3.01 Beta Program} -Sign up now!
Deadline to apply is November 27, 2014. Sign up by completing this BMC Service Resolution 3.01 Beta Application Survey

BMC is looking for Customers to participate in the BMC Service Resolution Beta Program. 
We will be providing beta software for Customers to test starting early Dec 2014.

What is BMC Service Resolution 3.01?

"Solve issues before users and service levels are affected"   BMC Service Resolution is a cross-product solution that allows your business to connect event generation with your service desk. This allows you to automatically get the appropriate resources focused on the most critical issues

  • Find out about issues before they can impact availability and impact your customers.
  • Trace issues directly to their source, so you don’t have to waste time hunting for the root cause.
  • Route service incidents to the appropriate people on the first try.
  • Keep your key infrastructure, applications, and services running smoothly.

► What’s new in BMC Service Resolution 3.01?

  • Performance Optimization
    • Assess and Tune Incident Infrastructure Event Ticket creation and update
  • Integration Optimization and Efficiency
    • Architectural Update to Integration Layer
  • Support Saas Hybrid Environment
    • Provide support for Ticket creation and update via Web Services for On Demand and Remedy Force.
  • Support Mainframe Based Events
    • Expand Support for Mainframe Events from Control-M
  • Evolve Solution Level Documentation
    • Broaden/Expand Solution Documentation

Criteria for participating in BMC Service Resolution Beta Program
In order to be considered in any of our BMC Customer Programs, you must:

  • Have an active BMC Support ID
  • Be a “willing” conference reference upon positive completion of beta program.
  • Active participation in  beta program (Attend Kick off Call, Attend weekly beta meetings and complete a feedback survey upon beta program completion)


► BMC Service Resolution Prerequisites: 

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