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BMC Customer Programs

10 Posts authored by: Loretta Seto Employee
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We’re inviting you to become an inaugural member of BMC’s “Friends of AMI” community and participate in the development one of ZSolution’s most exciting products in recent years. You’ll have an opportunity to engage directly with BMC product experts, product management, and R&D to help validate and provide feedback on the capabilities of the initial release of AMI Predictive. The community is open now for new members and the predictive product development will start in late January with customer involvement opportunities available now.

 

BMC AMI solutions span the entire ZSolutions’ portfolio including Security, DevOps, Capacity and Cost Management, and Artificial Intelligence (AI) Operations. The initial focus of the Friends of AMI community will be on AI Ops solutions and expand to the other products in the future.

 

The first validation program, as mentioned above, will be for AMI Predictive, a machine learning powered solution to predict and notify of potentially system crippling events before they happen. AMI predictive is focused on providing the following initial capabilities:

 

  • Domain expertise-built machine learning models based on decades of experience
  • System health Insights based on multi-variant correlation
  • Out of the box detection of dozens of potentially catastrophic system events

 

The AMI Predictive validation program is open to all BMC customers and partners. Initially focus will be on Db2 and z/OS use cases but will quickly expand to other domains such as CICS and IMS.

 

How can you get involved?

  • Participate in use case validation – “has this happened to you?”
  • Contribute your operational metrics to help validate the models
  • Participate in periodic sprint reviews where developers demonstrate designs, mockups, and/or working code in return for your feedback
  • Participate in facilitated product validation – log into one of our sandbox environments and provide feedback
  • Accept pre-release code into your test environment and provide critical hands on feedback
  • Willingness to collaborate with BMC and other customers and to provide open feedback
  • Be a willing Customer Connect Reference upon successfully completing the program

 

Each customer or partner is encouraged to participate as much as they can but there is no requirement to participate in all opportunities.

 

 

We are looking for participants with the following criteria.  Upon completing the steps in "How to sign up for Beta", you will be notified within one business day if you have been accepted to the program. 

  • Be a current BMC customer
  • Sign our beta agreement
  • Operate IBM Mainframe(s) in your environment, greater than 2000 MIPS
  • Participate in Friends of AMI Activities
  • Operational metrics:
    1. z/OS 2.2 or better
    2. Db2, CICS, or other system/subsystem for which metrics are desired

 

 

►How to sign up for Beta:

 

  • Have an active BMC Support ID in your BMC profile.

            If you do not, please follow these steps:

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We’re inviting you to get a sneak peek at what’s coming in the Remedy 19.02 Feature Release. You’ll have an opportunity to engage directly with BMC product experts, product management, and R&D to help validate and provide feedback on the capabilities of this next Remedy release. The program is expected to start around mid-December and last about four weeks.

 

The Remedy 19.02 Feature Release covers exciting new capabilities in support of BMC’s Cognitive Service Management strategy, including, but not limited to:

  • new cognitive ITSM capabilities for improved IT efficiency and quality
  • enhancements to the new Remedy ITSM user experience (Smart IT)
  • expanded reporting capabilities in Remedy Smart Reporting
  • expanded capabilities in new CMDB UI.

 

Beyond that we continue to make incremental product improvements across Remedy platform and ITSM applications.

 

The 19.02 release validation program is open to all current Remedy customers and partners roles.

 

As we’ve done previously, you can participate in the release validation program by reviewing the enhancements in a hosted environment or by downloading and installing the beta version of the software in your own IT test environment.

 

We will be activating BMC Helix Multi-Cloud Service Management on one of the test environments and if interested in providing input on those capabilities please complete the survey below in addition to the below steps to sign up for this beta program.

 

Interest in Providing Feedback for Remedy Jira Integration Survey

 

What's needed from you?

 

  • Attendance in weekly call
  • Time and resources to test the new release in a short window
  • Willingness to collaborate with BMC and other customers and to provide open feedback
  • Be a willing Customer Connect Reference upon successfully completing the program

 

How to sign up for Beta:

To be considered for any of our BMC Customer Programs, you must:

  • Have an active BMC Support ID for the Remedy product(s) in your BMC profile.

 

If you do not, please follow these steps:

https://communities.bmc.com/groups/bp-00058-remedy-1902-feature-release-validation-program

 

 

Remedy AR SystemRemedy ITSM

Remedy AR SystemRemedy AR System

CMDBCMDB

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If you are interested in seeing what enhancements we have planned for remote control, operational rules, patch management, credentials management, and security, then you should join us!

 

We are launching a beta program to give our customers early access to see what we are working on and to provide feedback on our new developments.

 

We are looking for customers who can:

  • attend our beta review calls
  • test the new features
  • be active in our Communities group (ask questions, provide input, post issues)
  • complete the beta survey

 

Program is scheduled to kick off on Thursday, July 12th and below is a short timeline for the weeks to follow.  We look forward to your participation and feedback!

 

Timeline:

 

DATE

TYPE

DETAILS

Thursday, July 12th

Kickoff Call (1 hr)

Intro + Demo

Week of July 16th

Begin testing

Login + Download Information to be provided

Thursday, August 2nd

Feedback Call (30 mins)

Ask questions, provide feedback

 

 

How to Sign Up:

  1. Log into Communities to ensure your company name and your individual company email address (ie: john@bmc.com) are in your profile. Capture.JPG
  2. Complete BOTH beta agreements by following the links below
  3. Click here to request to join our private Communities group

 

 

 

 

 

Client Management

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We had a system error on Monday, April 9th that generated a “Request Received” email on some inactive customer programs.  Please disregard the email.

 

We apologize for the confusion and inconvenience.

 

Thank you,

 

Loretta

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We’re inviting you to get a sneak peek at what’s coming in the Remedy Spring 2018 Feature Release. You’ll have an opportunity to engage directly with BMC product experts, product management, and R&D to help validate and provide feedback on this next feature release candidate. The program is expected to start around mid-April and last about two weeks.

 

The Spring 2018 release covers exciting new capabilities in support of BMC’s Cognitive Service Management and Multi-Cloud strategy. We continue to make overall product improvements, but additionally we’re introducing enhancements and features around ease of deployment, adoption, configurability, compliance, and administration of the entire Remedy stack.

 

The validation program is open to all current Remedy customers and partners roles, but BMC is especially interested in the following types of participants:

  • Remedy Administrators who are responsible for upgrading to the latest version of the Remedy software in their company’s IT environment, including those responsible for development, test, and production deployments
  • CMDB Administrators / Configuration Managers
  • SmartIT Administrators who are responsible for configuring and deploying the SmartIT user experience

 

 

As we’ve done previously, you can participate in the release validation program by reviewing the enhancements in a hosted environment or by downloading and installing the beta software in your own IT test environment.

 

What's needed from you?

  • Attendance in weekly call
  • Time and resources to test the new release in a short window
  • Willingness to collaborate with BMC and other customers and to provide open feedback
  • Be a willing Customer Connect Reference upon successfully completing the program

 

 

More information will be provided in the BMC Community group we plan to use for all communication and in a kickoff call prior to start of testing.

 

How to sign up for Beta:

 

To be considered for any of our BMC Customer Programs, you must:

 

  • Have an active BMC Support ID for the Remedy product(s) in your BMC profile. If you do not, please follow these steps:

 

    1. Log into your account http://www.bmc.com/support/support-central.html
    2. Click on “Edit Profile”
    3. Click on “BMC Support Access” Section
    4. Enter “Support Contract ID” (if you have Support Contract ID already entered and need to add/update, follow the link from "manage your support subscription, please click here")
    5. Click “Submit”

-          BMC Software PRERELEASE SUBSCRIPTION SERVICES AGREEMENT

-          BMC Software PRERELEASE WORLDWIDE SOFTWARE LICENSE AGREEMENT

  • Click the link below and then click on “Ask to join this group” button

 

-          Remedy 1805 Feature Release Validation Program

 

 

Remedy AR System

Remedy ITSM

Atrium CMDB

 

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Accepting Nominations for Upcoming Release Validation Program for a brand new, add on cloud-service targeted for Remedy Customers (Multi-Cloud) (Program Closed)

 

This is your opportunity to engage directly with BMC product experts to provide feedback to BMC about functionality, usability, and quality of a new solution for multi-cloud service management. The program is expected to start in mid-October and is open to all current Remedy and Smart IT customers and partners.

 

The next-generation cloud-based service helps customers integrate & automate their Remedy IT service management processes when using multiple external (cloud) service providers/vendors or when using agile SW development tools (e.g. Jira). 

 

You can participate in the release validation program by reviewing the new capabilities in a hosted environment.

 

What's needed from you?

  • Attendance in weekly calls
  • Time and resources to test in a short window
  • Willingness to collaborate with BMC and other customers to provide open feedback

 

More information will be provided in the BMC Communities page we plan to use for all communication and in a kickoff call prior to start of testing.

 

►How to sign up for Beta:

To be considered for any of our BMC Customer Programs, you must:

 

If you have questions, please feel free to email beta_program@bmc.com or contact Pradeep Kumar, Lead Product Manager.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remedy ITSM

BMC Remedy with Smart IT 1.6 Release Validation (Closed)

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Accepting nominations for release validation programs of next Remedy release!

 

This is your opportunity to engage directly with BMC product experts, to validate the almost final bits of the next Remedy release, and to provide feedback to BMC about functionality, usability, and quality of the exciting new Remedy capabilities. The program is expected to start around mid/end of Sept and to last for about 4 weeks. The program is open to all current Remedy customers and partners.

 

The next Remedy suite release (incl. Smart IT) introduces a number of valuable new capabilities that are easy to adopt – particularly for customers who are already on Remedy 9.1. The program is open to all roles. BMC is specifically interested in the following roles as participants:

  • CMDB Administrators / Configuration Managers
  • Smart IT Administrators who are responsible for configuring and deploying the Smart IT user experience in support of their company’s customize Remedy ITSM solution
  • Remedy Administrators who are responsible for upgrading to the latest version of the Remedy software in their company’s IT environment, incl. dev, test and production deployments

 

You can participate in the release validation program by reviewing the enhancements in a hosted environment or by downloading and installing the beta software in your own IT test environment.

 

What's needed from you?

  • Attendance in weekly call
  • Time and resources to test the new release in a short window.
  • Willingness to collaborate with BMC and other customers and to provide open feedback
  • Be a willing Customer Connect Reference upon successfully completing the program

 

More information will be provided in the BMC Community group we plan to use for all communication and in a kickoff call prior to start of testing.

 

►How to sign up for Beta:

To be considered for any of our BMC Customer Programs, you must:

  • Have an active BMC Support ID for the Remedy products in your BMC profile
    1. Log into your account http://www.bmc.com/support/support-central.html
    2. Click on “Edit Profile”
    3. Click on “BMC Support Access” Section
    4. Enter “Support Contract ID” (if you have Support Contract ID already entered and need to add/update, follow the link from "manage your support subscription, please click here")
    5. Click “Submit”
  • Have a company email address registered for your communities account
  • Complete the BMC Software PRERELEASE SUBSCRIPTION SERVICES AGREEMENT if you want to participate in a hosted environment provided by BMC
  • Complete the BMC Software PRERELEASE WORLDWIDE SOFTWARE LICENSE AGREEMENT if you want to participate by installing the pre-release software in your own test environment
  • Indicate which release validation program you want to join by clicking on the one or more of the following links and then click on “Ask to join this group” button
    • Release Validation Program for Remedy Administrators (CLOSED)
    • Release Validation Program for Smart IT Administrators (CLOSED)
    • Release Validation Program for CMDB Administrators / Configuration Manager (CLOSED)

 

Remedy AR System

Remedy ITSM

CMDB

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Announcing BMC Discovery v11.2 Beta Program – We are now taking Beta Nominations!

 

 

BMC is pleased to announce that BMC Discovery 11.2 beta will be available in June.

 

Please read these instructions carefully if you are interested in this Beta Program.

 

What is BMC Discovery?

BMC Discovery creates a dynamic, holistic view of data center assets and the relationships between them, giving IT crucial visibility into how the infrastructure enables the digital business.  It serves as the backbone of digital enterprise management, enabling service awareness, cost transparency, and security operations excellence. BMC Discovery’s open platform allows other systems to drive discovery and interact with the data. BMC Discovery scales across the largest and most complex multi-cloud environments, and is well aligned to industry regulations and standards.

Learn More

 

What’s new in BMC Discovery 11.2?

 

  • Multi-Cloud Discovery
    • Flexible and agnostic cloud data model to provide a single pane of glass for your traditional IT, public cloud, and private cloud environments
    • Discover Azure and AWS cloud context via their cloud APIs
    • Cloud discovery framework to extend coverage of additional cloud vendors via TKU
  • Open Discovery Enhancements
    • Interact with REST APIs via TPL for additional content consumption
  • Start Anywhere Application Mapping (SAAM) Enhancements
    • Shared software infrastructure awareness

 

Milestones during the Beta Program

 

Beta will commence on 6/13/2017 and run through to 8/1/2017. Only existing customers of BMC Discovery will be able to participate in the beta.

 

Criteria for being part of the BMC Discovery Beta Program

 

BMC Discovery 11.2 Technical Requirements for the Beta:

 

Prerequisites:

  • Test VMware virtual infrastructure
    • ESX/ESXi 4.1 and later
    • VMware Workstation 9.0 and later
    • VMware Player 8.0.2 and later
  • VM appliance should be dedicated solely for beta and will not be able to be upgraded/downgraded to a GA state
  • Customers may upgrade an existing 10.1 and later test environment but it will not be able to be reverted back to a GA release

 

Beta Qualifications:

  • Customers with access to connect and discover AWS or Azure Cloud environments
  • Experienced SAAM modelers with shared software infrastructure

 

How to sign up for Beta:

In order to be considered in any of our BMC Customer Programs, you must:

• Have an active BMC Support ID

• Have a company email address registered for your communities account

• Complete the pre-release software agreement if you have not signed one before

• Be a willing Customer Connect Reference upon successfully completing the program

 

If you have questions, email beta_program@bmc.com or contact Antonio Vargas, Lead Product Manager.

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BMC is pleased to announce that the initial release of Control-M Workbench will be available for beta testing starting March 13, 2017.

 

Please read these instructions carefully if you are interested in this Beta Program.

 

What is Control-M Workbench?

Control-M Workbench is a solution for creating batch business application jobs using a Jobs-as-Code approach. It is a publicly-available sandbox that runs as an open virtual appliance on a personal laptop and enables developers to build, test and debug Control-M jobs.

 

What’s new in Control-M Workbench?

This is the initial release and provides the following capabilities:

  • Get a developer sandbox that runs on your laptop and is ready to work in less than 5 minutes
  • Build, test and debug job flows that automate data pipelines, analytics and batch business flows
  • Use JSON to write the automation rules that become part of your application
  • Use developer-friendly interfaces like RESTful web services or a node.js cli to validate, execute and debug your job flows
  • Store automation rules (jobs) and configuration objects in Git or any other SCM together with the rest of your application artifacts

 

Milestones during the Beta Program

 

This beta program begins on March 13, 2017 and continues until June 14, 2017.

 

Criteria for being part of the Control-M Workbench Beta Program

 

Beta Qualifications:

  • Interest in DevOps, CI/CD and automating business application workloads.
  • Access to a computer with Virtual Box and node.js (or the ability to install these components)
  • Ability to spend 1 to 2 hours to install and configure Beta software and execute the provided tutorials

 

How to sign up for Beta:

 

In order to be considered in any of our BMC Customer Programs, you must:

  • Complete the pre-release software agreement
  • Await and accept invite to our Control-M Workbench Beta group
  • Complete an exit survey upon leaving the program or prior to June 14, 2017.
  • Be willing to act as a Customer Connect Reference upon successfully completing the program.
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Happy New Year!

 

This is your opportunity to engage directly with the Smart IT product experts, to validate the almost final bits of the upcoming Smart IT 1.6 release, and to provide feedback to BMC about functionality, usability, and quality. The program is expected to start around end of January and is open to all current Remedy ITSM customers and partners.

 

Smart IT 1.6 introduces new Release Coordinator persona and refinements to presently supported capabilities. You can participate in the release validation program by reviewing the enhancements of the Smart IT 1.6 version in a hosted environment.

 

What's needed from you?

Attendance in weekly callTime and resources to test in a short window.Willingness to collaborate with BMC and other customer and to provide open feedback

 

More information will be provided in the BMC Community page we plan to use for all communication and in a kickoff call prior to start of testing.

 

Follow here to sign up: BMC Smart IT 1.6 Release Validation Interest Survey

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