What is it?
In this 30-minute 1:1 WebEx session, participants are given tasks to complete with an interface. Measures of Efficiency, Effectiveness, and Satisfaction are collected.
The goal is to evaluate a new mechanism for filtering Tickets, and to identify whether usability issues exist and to capture those issues.
When is it?
Monday, September 17th – Friday, September 28th. Any 30 minutes between 7:00 AM – 5:00 PM PST
You qualify for this study if you use the Ticket Console and search for tickets.
Heads-up for Remedy ITSM Community Members.
What you need for the 1:1 sessions?
You will need to install WebEx software on your computer. You will receive an email with instructions to log-in.
Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with email subject line:
“Smart IT UX Study – Ticket Console” @ticket_console