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What is it?

This 60-minute long 1:1 UX session will be conducted remotely via WebEx meeting. Information is captured regarding processes and experiences with our products and services.



The goal of this study is to:

- Capture feedback and identify the usefulness of pod workload

- Understand user practices, needs, and challenges related to Kubernetes resource optimization in cloud-native environments

- Gather user feedback on proposed designs for Kubernetes optimization recommendation that are based on the pod workload analysis



When is it?

Wednesday, September 23rd – Friday, October 16th, 60 minutes between time between 8:00 AM – 10:00 PM PST



Who Qualifies?

We are looking for people are Administrators OR Capacity Planners. You qualify for this study if you perform three or more tasks in either one of the following categories:



- Troubleshoot issues reported by users

- Allocate application of upcoming projects to clusters

- Manage waste in the environment by optimizing and running pods

- Monitor Kubernetes environment, configure services, manage settings and storage

- Support deployment and management practices across public and private cloud


Capacity Planners:

- Analyze business and IT capacity needs to ensure efficient use of company resources

- Use data from multiple sources to forecast infrastructure demand and capacity impact

- Analyze performance problems, identifying bottlenecks and capacity issues

- Develop the deployment and fulfillment plans that minimize risks and reduce cost

- Gather metrics from service owners to predict service growth and effects on the capacity supply


BMC Helix; BMC Helix (BMC and Partners); TrueSight Intelligence


What you need for the 1:1 session?


A 60-min time window to join this 1:1 UX session via WebEx.




Next steps: Email Launa Nguyen at with the subject line: “Helix Optimize – Administrators” , OR “Helix Optimize – Capacity Planners” pending on your job role.