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What is it?

This 45-minute long 1:1 UX session will be conducted remotely via Zoom meeting. It will consist of two parts :


     1) We will share with the participants several concepts related to Helix Monitor Chatbot, and we will ask for the participants’ honest feedback

     2) We will ask users for suggestions on additional iced cases where the Chabot could be beneficial for the participants’ work.


Participants will be encouraged to honestly speak their thoughts, providing feedback about their likes, dislikes, needs, concerns, and wishes related

to the product. Sessions will be recorded when possible for data collection purposes.


The goal of this Helix Monitor Chatbot UX Study is to get user feedback on several proposed concepts for Helix Monitor Chabot, and to generate user

suggestions for additional Chatbot use cases.



When is it?

Monday, April 27th – Friday, May 22nd, 45 minutes between 8:00 AM – 5:00 PM PST



Who Qualifies?

You qualify for this study if you engage in monitoring, and one of the followings describes your job role:


- Administrator

- IT Operator

- Service Owner


BMC Helix, TrueSight Operations Mgm



What you need for the 1:1 session?


A 45-min time window to join this UX session via Zoom.




Next steps: Email Launa Nguyen at with one of the subject line: “Helix Monitor Chatbot UX Study ”