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UPDATE: 6/26/2020


Phase 2 of this beta program starts on July 7, 2020. We continue to focus on the new UI technology used in select areas of the Smart IT UI, but also give participants a chance to test the exciting new functional capabilities of Smart IT and the mid-tier UI that are planned to be added in next release.  If interested in joining, please following the instructions below on how to sign up.



We’re inviting you to get a sneak peek at what BMC is working on in terms of User Experience enhancements for our BMC Helix ITSM / Remedy ITSM solutions. You’ll have an opportunity to engage directly with BMC product experts, product management, and R&D to help validate and provide feedback on the new user experience capabilities BMC Helix ITSM / Remedy ITSM.


With the latest User Experience enhancements, BMC is planning to address a number of areas that customers and partners have mentioned in their feedback about Smart IT:

  • Improved customizability and extensibility of the modern ITSM user experience
  • Building modern user experiences for custom applications and custom screens
  • Simplified rollout of mobile ITSM user experience to employees
  • Additional functional capabilities


Because this involves exciting new technology, we plan to start testing earlier than usual for our feature releases. The beta program is expected to start early May and run approximately three months, with multiple beta cycles covering an increasing scope of capabilities.


This beta program is open to all current Remedy and BMC Helix ITSM customers and partners.  It focuses specifically on user experience aspects. Initial cycles of the beta program are only planned to provide access to the beta version via a hosted environment, but in later cycles we plan to additionally provide a beta version of the software for download and installation in your own IT test environment.


What's needed from you?

·         Attendance in beta calls. Current plan is to meet every week during active test cycles.

·         Time and resources to test the new release.

·         Willingness to collaborate with BMC and other customers in our beta community space and to provide open feedback.

·         Be a willing Customer Connect Reference upon successfully completing the program.


How to Sign Up:

  1. Make sure you have a BMC Account:
    1. Don't have one yet? Click here to register (if you're already a Communities Member, good, you're covered and can skip this step)
    2. Log into (to activate your account for Communities)
    3. Log into (to activate your account for documentation)
  2. Have an active BMC Support ID in your profile:
    1. Login to BMC Support
    2. Edit Profile ==> Click on "BMC Support Access" Section
    3. Enter "Support Contract ID" or Follow the link to "manage your support subscription"
      • Click here for CUSTOMER help with locating Support Contract ID
      • Click here for PARTNER help with locating Support Contract ID

   3. Have an individual company email address registered in your profile (ex: and not

   4. Complete our new Pre-Release Agreement:

BMC Software Prerelease Agreement applies to both hosted (environment provided by BMC) and on-premise (your own test environment)

   5. Click here to request to join our private Communities group


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