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What is it?

This is a 90-min UX session, in which observations and interviews will be conducted remotely via Skype Meeting. You will have the opportunity

to share your screen and walk us through how you use Digital Workplace (DWP). Information is captured regarding processes and experiences

with our products and services.

 

The goal of this DWP UX study is to have a better understanding of all the different Admin personas who use DWP. We want to uncover any gaps

or needs to be implemented in DWP future releases.

 

 

When is it?

Thursday, January 30th – Friday, March 13th  ,90-minute between 7:00 AM – 6:00 PM CST (or any time after 14:00 CET)

 

 

Who Qualifies?

We are looking for 3 types of participants:

  • Lead Administrators (i.e. HR Manager, Service Catalog Manager, etc.) - Who oversee and manage the whole catalog and assign specific

          catalogs to other admin team members.

  • Sub-Catalog Admins - People who work under the Lead Admin who focus on managing and maintaining specific catalog sections

         they were assigned to.

  • Business Analyst - People who create the workflows and surveys within the catalog sections for end users to fill out and answer.

 

You qualify for this study if any of the following tasks describes what you do:

 

Lead Admin:

    • Managing and maintaining service catalog content within DWP
    • Curating items within the catalog through customizable workflows and profile data
    • Importing third party services via connectors to DWP
    • Reviewing service publication requests
    • Reviewing various reports for tracking requests, customer satisfaction and costs
    • Providing access to specific catalogs for Sub-Catalog Admins

 

Sub-Catalog Admin:

    • Managing and maintaining specific sub-catalogs
    • Create new services, banners, workflows, and actions within their own sub-catalog
    • View report of requests made for any of the services within their own sub-catalog

 

Business Analyst:

    • Builds workflow processes
    • Design questionnaires that links process inputs to questions shown to the end user at checkout

 

Digital Workplace / MyIT (BMC and Partners), Digital Workplace

 

 

What you need for the 1:1 session?

 

You will need to be able to share your screen via Skype Meeting.

 

Interested?

 

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with email subject line:

“UX Study – DWP for Administrative Duties”