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What is it?

This UX Study focuses on Security Incident Response Process and Tool, and will be conducted remotely via a 60min 1:1 Skype Meeting session.

In this study, interviews conducted with internal subject matter experts to understand things like processes, systems, or personas.


The goal of this study is to understand how a Security Incident Response Team (SIRT) functions in a major incident.



When is it?

Thursday, October 17th– Friday, November 8th,60-minute between 7:00 AM – 5:00 PM PT

(or any time after 4:00 PM CET)



Who Qualifies?

We are looking for people who are tasked doing one of the followings:

-          Use TSVM and/or involved in SecOps, SOC, Security Incident Response Team

-          Work as Security Analysts and are familiar with Remedy for Incident Management


BMC Helix, BMC Helix (BMC and Partners), BMC Helix (BMC and Partners), Remedy ITSM, BMC Helix Remedyforce,



What you need for the 1:1 session?


You will need to be able to attend a 60-minute Skype meeting.




Next steps: Email Launa Nguyen at with email subject line:

“UX Study – Security Incident Response”