In this 60-minute 1:1 UX session, observation and interview are conducted remotely via a Skype for Business meeting. During this session, observation is capture regarding processes and experiences with our products and services. *
The goal is to understand the needs, and use cases for agents that work queues of live chat requests/issues.
When is it?
Monday, February 11th– Friday, February 22ndAny 60-minutes between 5:00 AM – 5:00 PM CST
(or any time after 12:00 PM CET)
We are looking for Service Desk Managers who are Service Desk or Case Agent. You qualify to participate in this study if you satisfy at least one of these requirements:
- You work and manage request/issues that get transferred from Chatbot sessions.
- You are service Desk Agent who work and manage queues of requests/issues coming through live chat.
- You are a Case Agent for HR, Facilities, or some other team that works and manages queues of
requests/issues coming through live chat.
What you need for the 1:1 sessions?
You will need to be able to take a 60-minute call via Skype for Business.
*Our UX Researchers are happy to travel to your company location to conduct this UX study
ONSITE/IN-PERSON. If you are based in California in/near Los Angeles area, and are interested in an ON-SITE UX session, please let me know. I’ll be happy to share the schedule and agenda for an ON-SITE visit. @Live_Chat_Agents