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What is it?



Observation and interviews will be conducted remotely via a 60-minute WebEx session. In this 1:1 WebEx session, information

will be captured regarding processes, current experiences, and needs when it comes to drift management.


The goals are to:

- Identify customer current and future goals for drift management

- Identify information needs and common use cases for drift management

- Identify expected features and functions of a drift management tool



When is it?


Monday, October 15th – Friday, October26th. 60-minute between 5:00 AM – 5:00 PM CST (OR any time after 12:00 PM CET)



Who Qualifies?


You qualify for this study if you:


- Have a keen interest in and a need to identify and understand changes in your IT environment

- May or may not currently use a drift management tool

- Your role may or may not be Configuration Manager, Configuration Admin, Asset Manager,

   or Application/CI/Asset Owner



What you need for the 1:1 sessions?


You will need to install WebEx software on your computer. You will receive an email with instructions to log-in.




Next steps: Email Launa Nguyen at with email subject line:

“UX Study – Drift Management”