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What is it?


This user experience study will be conducted remotely via a 90-minutes 1:1 WebEx session. During this WebEx session,

observations and interviews are conducted. Also, information is captured regarding processes and experience with our

products and services


The goal of this session is to understand the current and future usage, needs, and expectations for CMDB Explorer Modeling

and Data Maintenance. We want to understand the current and future expectations when it comes to functionality,

how new “things” and relationships are created, and how CIs are edited.




When is it?


Monday, August 20th – Friday, August 31st. Any 90 minutes between 6:00 AM – 5:00 PM CST



Who Qualifies?


We are looking for people who are responsible for and work heavily in the CMDB. Your job title may or may not be

“Configuration Manager”. You qualify for this study if you are responsible for and do at least 3 of these activities in the CMDB:


  • Create/view application and service models
  • Add new CI “items”
  • Create and maintain relationships
  • Maintain CI attribute data



What you need for the 1:1 sessions?


You will need to install WebEx software on your computer. You will receive an email with instructions to log in.




Next steps: Email Launa Nguyen at with email subject
“UX Study - CMDB Explorer and Data Maintenance” @CMDB