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What is it?


A 90-minute  1:1 session, in which you will be given tasks to complete with an interface. This one-hour session will be conducted via Skype

(for audio) and WebEx (for video recording).


The goal of this session is to assess the usability and usefulness of the interface for the users, and to test the usability of the chatbot wizard to see

if it is easier to use than going straight to IBM Watson.



When is it?

Monday, July 30th – Friday, August 17th. Any 90 minutes between 8:00 AM – 5:00 PM CDT



Who Qualifies?


We are looking for Non-Developers who are part of the chatbot creation process from a non-technical
You may or may not be known as Business Analyst who are none technical, or Business Analyst who are

Technical Project Manager, or a Service Catalog Program Manager.


You qualify for this study if you do at least one of the followings:


  • Involve with creating business process flows that can be implemented to enterprise chatbots
  • Involve with managing and monitoring the service catalog with data that can be used to setup enterprise chatbots
  • Involve with communication technical and business requirements to other team members for any
    enterprise chatbots that you are working on.
  • Involve with creating conversational flows and content for enterprise chatbots.
  • Translates business needs into functional requirements
  • Administrate ITIL certified ITSM Business applications


It would be a plus if you have experience with IBM Watson.



What you need for the 1:1 sessions?


You will need to install WebEx software on your computer. You will receive an email with instructions to log-in.




Next steps: Email Launa Nguyen at with email subject line:

Chatbot Wizard Usability Test” @chatbot