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What is it?



A 45-minute 1:1 interview, which will be conducted via WebEx with internal subject matter experts to understand things like processes, systems, or personas.


The goal of this study is to understand how companies are utilizing Knowledge stored in SharePoint or Confluence when using Remedy or SmartIT.



When is it?


Tuesday, June 12th – Friday, June 22nd. Any 45 minutes between 7:00 AM – 5:00 PM PDT



Who Qualifies?


You qualify for this study IF you use SharePoint and/or Confluence to create and access Knowledge Management at work, AND your role is one of the followings:


  • Knowledge Managers
  • Service Desk Agents
  • Service Desk Agent Managers



What you need for the 1:1 sessions?

You will need to install WebEx software on your computer. You will receive an email with instructions to login.


Interested? make a comment below


Next steps: Email Launa Nguyen at with email subject line: “Multi Cloud Service Management"


Notifying Remedy ITSM community Members