What is it?


In this study, participants are shown designs or may be given tasks to interact with designs. Participants provide feedback about what they like, dislike/concerns, and

missing elements. Usability is observed and captured.  If the RITE procedure is used, then the designs are refined after a few sessions based on findings and retested

with the next set of sessions. This iterative process can be repeated several times to further refine designs.


The goal to capture user feedback on the new designs for a Patch Orchestration Service within the SecOps.



When is it?


Monday, February 19t h – Friday, February 23rd

A 60-minute WebEx session, between 8:00am – 5:00pm CET (or between 9:00am -10:30pm IST)



Who Qualifies?


We are looking for people who are Service Owner, Patch Administrator, Sys Administrator who use Endpoint Management tools like BSA, SCCM, or any others.


You qualify for this study if you are responsible for/do any 1 of the following tasks:

  • Work on patching IT servers.
  • Manage “Endpoint Management” tools like BSA, SCCM.
  • Use Cognos (reports), Security assessment tools like Qualis, Nexus and remediate vulnerabilities.


It is great if you provision VMs; however, it is not the primary qualification



What you need for the 1:1 sessions?


You will need to install WebEx software on your computer. You will receive an email with instructions to log-in.




Next steps: Email Launa Nguyen at with email subject line: “UX Study – SecOps Patch Service”