What is it?


In this study, observations and interviews will be conducted remotely through a 60-minutes WebEx session.
Information is capture regarding processes and experiences with our products and services. Participants will be asked to share their screens. Also, this
study will include discussions regarding the CI details screen, Search, Creating Models, creating specific model views, and CMDB data maintenance.


The goal is to capture details of information needed by our design team to understand how users use the CMDB.



When is it?


Monday, February 5th – Wednesday, February 14th

A 60-minute WebEx session, between 9:00 am – 5:00pm CST (or/ and any time after 3:00pm CET)



Who Qualifies?


We are looking for people who are responsible for or work heavily in the CMDB Your job title may or may not be Configuration Manager.


You qualify for this study if you are responsible for and do at least 3 of these activities in the CMDB:

- Manually maintain CI attribute data

- Use CMDB Search (for example within Remedy ITSM)

- Create Service models by add new items like Relationships and CIs

- Create Impact models (relevant for TrueSight Infrastructure Mgmt Members)



What you need for the 1:1 sessions?


You will need to install WebEx software on your computer. You will receive an email with instructions to log-in.




Next steps: Email Launa Nguyen at with email subject line: “UX Study -  CMDB Explorer Studio”