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What is it?

 

This study will be conducted remotely via a 60-minute WebEx session. During this session, different concept features will be shown. We will gather participants’ feedback, and rating of each concept features on Usefulness, Satisfaction, and Importance.

 

The goal is to gather feedback for improvement, and to identify which concept features should be adopted.

 

 

When is it?

 

Monday, February 5th – Wednesday, February 14th

A 60-minute WebEx session, between 7:00 am – 4:00pm PST (or/and any time after 3:00pm CET)

 

 

Who Qualifies?

 

You qualify for this study if you are a Truesight direct user. Your role titles can be (but not limited to):

 

  • NOC Engineer/Manager
  • Event Operator

 

AND you are tasked in doing 2 or more of the following tasks:

 

As an NOC Engineer/Manager:

  • Look for ways to resolve events quickly
  • Route events to the right team member and achieve faster time to resolution
  • Manage problem that are either missed or undetected by other team members.
  • Manage and staff team members for daily NOC operations.

As an Event Operator:

  • Manage, review and assign events to team members.
  • Notify support teams of the problems.
  • Ensure that the events are resolved.

Notifying TrueSight Operations Mgmt TrueSight Infrastructure Mgmt TrueSight Intelligence Community members.

It will NOT be a good match IF:

  • You are NOT direct user of TrueSight/TSOM/TSI.
  • You are consultant who DON’T have direct experience of the software

 

What you need for the 1:1 sessions?

 

You will need to install WebEx software on your computer. You will receive an email with instructions to log in.

 

Interested?

 

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with email subject
line:
“UX Study -  TrueSight Intelligence”