What is it?


In this one 1 -hour session led by our BMC UX Researcher and Designers, observations and interviews will be conducted remotely through
WebEx meeting. Information is capture regarding processes and experiences with our products and services.


The goal of these sessions are to:


  • Understand your needs for IT help desk requests
  • Understand the current process and the user experience for making IT help desk requests
  • Capture your feedback on a prototype of a concept for an application for making requests


When is it?


One 60-minute WebEx session, any business day between Monday, June 26th– Friday, July 7th , 60-minutes between 7:00am – 5pm CST


Who Qualifies?


You qualify for this study IF you make IT help requests AND you fit into one of these three worker types:


  • Manager (manage or supervise others)
  • Admin (admin assistant, office manager, executive assistant, etc.)
  • Nor an Admin and nor a Manager                   


What you need for the 1:1 sessions?


The sessions will be done remotely using WebEx with instructions to dial in for audio. You will receive an email with instructions to log in.


Interested? Next steps:


Email Launa Nguyen at with email subject line:

“UX Study: My IT-Digital Workplace”


Digital Workplace / MyIT Digital Workplace / MyIT (BMC and Partners)