Share:|

 

 

What is it?

 

In this one 1 ½ -hour session led by our BMC UX designers, observations and interviews will be conducted remotely. Information is capture
regarding processes and experiences with our products and services.

 

We want to learn from actual users: how they use the tool, what they like and don’t like, concerns they may have, how they expect to use it in the future. The goal of this session
is to understand how to best meet the needs of the users.

 

 

When is it?

Monday, March 20th – Friday, March 24th.  Any 1 ½ hour between 7:00am – 5:00pm CST

 

 

Who Qualifies?

 

You qualify for this study, IF you use or work directly with BMC Discovery to do at least 3 of the items below:

 

  • Use the Discovery UI to view dependency modeling of IT infrastructure
  • Use the Discovery UI to maintain dependencies
  • Use the Discovery UI to view data, reports, and queries
  • Use the Discovery UI to Maintain and manage the discovery settings
  • Use the Discovery UI to Maintain and manage the security settings
  • Use the Discovery UI to Maintain and manage “Appliance” item settings

 

Your job title may or may not be similar to one of these:

 

  • Operations/system engineers (primary)
  • Infrastructure engineers (primary)
  • Security operations (primary)
  • Application administrator (primary)
  • Configuration/Asset managers

 

 

What you need for the 1:1 sessions?

 

You will need to install WebEx software on your computer. The sessions will be done remotely using WebEx. You will receive an email with instructions to log in.

 

Interested? Next steps:

Email Launa Nguyen at Launa_Nguyen@bmc.com with email subject line: “User Experience Study:Remote Session - BMC Discovery”