In this one 1 ½ -hour session led by our BMC UX designers, observations and interviews will be conducted remotely. Information is capture regarding processes and experiences with our products and services.
We want to learn from actual users: how they use the tool, what they like and don’t like, concerns they may have, how they expect to use it in the future. The goal of this session is to understand how to best meet the needs of the users.
When is it?
Monday, March 20th – Friday, March 24th. Any 1 ½ hour between 7:00am – 5:00pm CST
You qualify for this study, IF you use or work directly with BMC Discovery to do at least 3 of the items below:
Use the Discovery UI to view dependency modeling of IT infrastructure
Use the Discovery UI to maintain dependencies
Use the Discovery UI to view data, reports, and queries
Use the Discovery UI to Maintain and manage the discovery settings
Use the Discovery UI to Maintain and manage the security settings
Use the Discovery UI to Maintain and manage “Appliance” item settings
Your job title may or may not be similar to one of these:
Operations/system engineers (primary)
Infrastructure engineers (primary)
Security operations (primary)
Application administrator (primary)
What you need for the 1:1 sessions?
You will need to install WebEx software on your computer. The sessions will be done remotely using WebEx. You will receive an email with instructions to log in.